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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.4
1,957 Reviews

1,957 Reviews of Robert Brogden Buick GMC - Service Center

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April 27, 2023

In for oil change. Fast and friendly and nice area to wait. Very professional staff. More

by justinwelsh43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department was awesome
Apr 28, 2023 -

Robert Brogden Buick GMC responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Robert Brogden Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, The Robert Brogden Buick GMC Team

April 27, 2023

The service center was courteous and professional, however they weren't able to diagnose the issue of my battery dying twice in the past month despite the battery checking out good on diagnostics. Th More

by erikankrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Apr 28, 2023 -

Robert Brogden Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Robert Brogden Buick GMC Team

April 26, 2023

Good service. Able to give me a ride to and from the dealership. Fair price. More

by bobwad01
Recommend Dealer
Yes
Employees Worked With
Don’t know
Apr 27, 2023 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

April 24, 2023

Awesome people and service! ! Would defiantly recommend to anyone looking for service any time it is needed. More

by BEVERHART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Blackman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Sargent, Zella Rudolph
Apr 24, 2023 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

April 23, 2023

The 2015 Yukon Denali is THE worst car I have ever owned. I just traded it in on a Jeep. I felt like Brogden's service department took advantage of me on the engine replacement at 101,000 miles and on the re More

by JEFFRAUENZAHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I feel like Joshua overcharged me on my thermostat repsir
Apr 24, 2023 -

Robert Brogden Buick GMC responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Robert Brogden Buick GMC Team

April 22, 2023

Zella, Paul, Nate and the team at Robert Brogden are fantastic! Great service, follow up and attention to detail. This is the second vehicle I have purchased from Robert Brogden. More

by chad_homsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Levin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Sargent, Zella Rudolph
Apr 24, 2023 -

Robert Brogden Buick GMC responded

Thank you for leaving us this great review. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, The Robert Brogden Buick GMC Team

April 19, 2023

I had an oil and filter change, but your techs forgot to reset the percent mileage indicator. Now it shows less than 20% left. I am handicapped and it is difficult to drive that far just to have someone r More

by rfulton1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
PHILLIP MILLER
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Obada Mustafa, Jeff Alstatt, Tino Stowers, Zella Rudolph
Apr 20, 2023 -

Robert Brogden Buick GMC responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Robert Brogden Buick GMC Team

April 18, 2023

Very pleased with my trade-in value and new truck pricing. Jake Blackman is the best, which is why I'm on my 5th GMC purchase from him!! Thank You again, Jake! More

by DASHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Blackman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Robert Brogden Buick GMC responded

Thank you so much for leaving this awesome review of our dealership. Jake truly is an outstanding member of our team who, like all of our employees, is dedicated to providing our customers with a convenient, hassle-free vehicle-buying experience. We’ll be sure to share this feedback, and if you ever need anything else from us, don’t hesitate to let us know. Until then, we hope you’re enjoying your new ride! Sincerely, The Robert Brogden Buick GMC Team

April 18, 2023

The service was completed very well and on time. The service representative was very helpful. More

by debbierau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Apr 19, 2023 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

April 14, 2023

Professional,courteous timely efficient pleasant got done earlier than thought I would refer friends and family. More

by WOBLEKNT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamaica, Peter Sargent
Apr 14, 2023 -

Robert Brogden Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Robert Brogden Buick GMC Team

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