Robert Brogden Buick GMC - Service Center

I brought my 2006 Buick Lacrosse in to resolve a check engine / steering related error message being displayed. The Service department reviewed the car and contacted me to provide the diagnostics. I was engine / steering related error message being displayed. The Service department reviewed the car and contacted me to provide the diagnostics. I was initially hesitant about resolving other issues identified until the primary reason was resolved. They assured me that the recommended repairs would resolve the issue. I gave the approval to proceed. The Service department reviewed the repairs made to the vehicle and informed me that the steering assist warning message would resolve in the next few weeks of driving the car and if it did not I should call to have it checked. When the steering assist error message did not resolve on it's own, as directed it would, I once again contacted the Service department. They scheduled a time to bring the car back in. On this subsequent review they communicated that the issue was now part of the electronic brake control module and that this part has been discontinued. So my initial issue was not resolved, but, it could now probably be fixed if I found the part (e.g., ebay or other used parts service) and they charged me to install (and no warranty for it). After $5K+ in various repairs, Robert Brogden Service recommendation for the steering assist issue, now has a new solution, it could be fixed for more money and no warranty, "probably". This brings to mind the old adage, "Fool me once, shame on you; fool me twice, shame on me." Maybe just bad luck with this 2006 Buick Lacrosse, I did get other $5k+ issues resolved (here's hoping). I'll not be giving Robert Brogden Buick GMC Service another chance to fool me. More

Poor diagnosis and terrible communication during warranty service on 2021 Sierra Dinalli. Won't take it there again. service on 2021 Sierra Dinalli. Won't take it there again. More

The prices are escalating out-of-sight! Customer service (Roark) unfriendly. Not a good fit for someone who interacts with customers. Customer service (Roark) unfriendly. Not a good fit for someone who interacts with customers. More

Excellent service! Right on time, kept me updated, cost estimated very close. Will be back when needed! Right on time, kept me updated, cost estimated very close. Will be back when needed! More

Great service. Very friendly and professional staff. Staff was knowledgeable in the appropriate service for my truck Very friendly and professional staff. Staff was knowledgeable in the appropriate service for my truck More

Very professional and very efficient and show a caring attitude for customers. Won't take my Buick anywhere else. attitude for customers. Won't take my Buick anywhere else. More

The service writer was very polite and helpful. Since the service was scheduled I was in and out quickly. Since the service was scheduled I was in and out quickly. More

Your services are getting way too expensive. Will be finding another option for future service needs for our vehicles. Will be finding another option for future service needs for our vehicles. More

Josh did a great job of getting my truck repaired and back on the road. back on the road. More

Great advice on servicing our car. Great customer service, they did a wonderful job servicing our car as it needed a lot of work, and I thought for the amount of work they did that it Great customer service, they did a wonderful job servicing our car as it needed a lot of work, and I thought for the amount of work they did that it was done in a very timely manner and the cost was worth it. You have to realize we drove our 2005 Pontiac Grand Prix off the lot and it felt like a whole different car! Excellent first car for our son! Thank you Robert Brogden! More