Robert Brogden Buick GMC - Service Center

They were on time and efficient. Friendly and communicated very well. My first trip and I was pleased. Friendly and communicated very well. My first trip and I was pleased. More

Everyone was most helpful from the beginning to end. The wait was longer but that was due to the upcoming holiday. The wait was longer but that was due to the upcoming holiday. More

I used them for 19 years and bought 7 vehicles there. Most of my maintenance has been done in their Service Department Most of my maintenance has been done in their Service Department More

Understandably they were short handed in techs in service which would impact speed however waiting 4 hours and no update was simply ridiculous and unacceptable for customer service whilewaitingon a vehicle. which would impact speed however waiting 4 hours and no update was simply ridiculous and unacceptable for customer service whilewaitingon a vehicle. It would have been nice for an approximate wait time so I could have made the decision to come back or leave the vehicle so my day wouldn't have been wasted on top of not having a full quote for repairs as being unable to drop a fuel tank which would have extended my time at the dealership. More

The service was great. The service writer was very helpful, knowledgeable and polite Thank you The service writer was very helpful, knowledgeable and polite Thank you More

Called with an issue on a 2023 Sierra. Brian let us come in right away without an appointment and got it right in for the diagnostics. Had to order a part and kept us informed on the statu Brian let us come in right away without an appointment and got it right in for the diagnostics. Had to order a part and kept us informed on the status of the part. Then let us come back without an appointment to get the repair done. We waited a little bit but it was at our convenience. More

I have had some great experiences with Robert Brogden Buick GMC and will continue to use their service Dept and if I every decide to buy a new Vehicle I will check with them first. Buick GMC and will continue to use their service Dept and if I every decide to buy a new Vehicle I will check with them first. More

Took 4 trips in to get my rearview camera screen mirror working again. Replaced 2 parts to then realize it was a short in the camera wire. Spent a ton of time waiting in the waiting room on this vehicle an working again. Replaced 2 parts to then realize it was a short in the camera wire. Spent a ton of time waiting in the waiting room on this vehicle and 2 of the trips was out of my vehicle for 3 days at a time. The last time in you guys had my vehicle in for 3 days. Instead of replacing the faulty module right away you pissed away 3 days trying to get it to update only to then have to replace the module again. When it was determined that there was a short in the camera and it needed to be replaced I got a call from the service team that my warranty would only cover the camera not the labor. I had to call into the warranty company where I clearly explained what was going on and they ended up covering it, a call the service team should have been easily able to handle. Countless hours being on site and on the phone with you guys wasted. More

On time appointment, serviced quickly and professionally and priced fairly. The service manager did a great job. and priced fairly. The service manager did a great job. More

I recently had my Acadia in for the first 5K mile oil change. The service department was friendly, courteous, and kept me informed. change. The service department was friendly, courteous, and kept me informed. More