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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.4
1,956 Reviews

1,956 Reviews of Robert Brogden Buick GMC - Service Center

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August 09, 2023

Robert Brogden and Max, service advisor, were SO helpful and got my car taken care of in 2 days after I wasted a week somewhere else. They worked with me through every detail and were so helpful. I’m so tha More

by madi.haugen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Romine
Aug 10, 2023 -

Robert Brogden Buick GMC responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Robert Brogden Buick GMC. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

August 08, 2023

I have purchased two vehicles, referred to you, and sometimes use your service department. My experience yesterday? I spent $273 and no one could say thank you? No the service advisor nor the person More

by steven.ellis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Everhart
Aug 09, 2023 -

Robert Brogden Buick GMC responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Robert Brogden Buick GMC does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Sincerely, The Robert Brogden Buick GMC Team

August 07, 2023

Brian was great to work with and the oil change was fast. Would definitely bring my vehicles here again. More

by 2023yukon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
Aug 08, 2023 -

Robert Brogden Buick GMC responded

It’s great to know that Brian provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Robert Brogden Buick GMC Team

August 07, 2023

Great service team all around. Very impressed with the size of their service bay area. More

by FLETCHER.HARDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
Aug 08, 2023 -

Robert Brogden Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Robert Brogden Buick GMC Team

August 06, 2023

Was Great, while the wait was exoectidly not exciting, it can't be helped and was good. Free Wifi and Charging Station was very nice to have, Very friendly and great place to go. Had a quick questionb avou More

by Ft Foxcoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
Aug 08, 2023 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

August 03, 2023

The staff was so accommodating in assisting me to get a second key for my vehicle that I purchased from another dealer. Jim in Parts and Max in Service are the best! More

by maurer4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim and Max, Brian Everhart
Aug 03, 2023 -

Robert Brogden Buick GMC responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Robert Brogden Buick GMC. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

August 03, 2023

Brian did a great job. Clear and timely communication. Would recommend him and use in the future More

by POAKS1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
Aug 04, 2023 -

Robert Brogden Buick GMC responded

We cannot thank you enough for your wonderful review of Robert Brogden Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Robert Brogden Buick GMC Team

August 02, 2023

Timely repairs and great prices. They got my car in and out on the same day. More

by Storey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
Aug 03, 2023 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

August 02, 2023

Service Writer Lee when above and beyond in seeking and securing warrantee coverage for the rear a/c repair on my 2016 Enclave. He was an excellent communicator in keeping informed about my vehicles progre More

by RBOBLAW2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee (service writer)
Aug 03, 2023 -

Robert Brogden Buick GMC responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Robert Brogden Buick GMC Team

August 01, 2023

Was timely and performed service. Jamaica was very kind. Had oil change and rotate. Thank you . More

by jerryraiders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
Aug 02, 2023 -

Robert Brogden Buick GMC responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Robert Brogden Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, The Robert Brogden Buick GMC Team

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