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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.4
1,955 Reviews
Call Service Center (913) 712-9342

1,955 Reviews of Robert Brogden Buick GMC - Service Center

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October 21, 2023

This is our eighth vehicle we have purchased from Olathe Robert Brogden GMC. Dealership, Sales and service is fantastic and always a good experience. We feel like we are part of GMC family and would highly More

by margie6273
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie Villa
Report | Print
Oct 23, 2023 -

Robert Brogden Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day, Margie. Sincerely, The Robert Brogden Buick GMC Team

October 21, 2023

Quick prompt service with friendly team members who care about the customer and their needs More

by jwfuller1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
Report | Print
Oct 23, 2023 -

Robert Brogden Buick GMC responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Robert Brogden Buick GMC. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

October 20, 2023

Quick and efficient visit for oil change and car maintenance. Appreciate the professionalism of the staff. More

by Marisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
Report | Print
Oct 21, 2023 -

Robert Brogden Buick GMC responded

Marisa , thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Robert Brogden Buick GMC Team

October 20, 2023

The service department staff is always friendly, knowledgeable and helpful. I always feel comfortable when I have work done, Brian was great to work with. More

by MTROXEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
Report | Print
Oct 23, 2023 -

Robert Brogden Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Robert Brogden Buick GMC Team

October 19, 2023

Excellent service, courteous, and quick to get our work truck back and ready for work More

by INFO@ELITEKANSASCITY.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
Report | Print
Oct 20, 2023 -

Robert Brogden Buick GMC responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Robert Brogden Buick GMC. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

October 09, 2023

I did an engine oil change on Saturday day afternoon. The next day, I found quite bit oil leakage on my garage floor. Poor quality on the work and poor quality control. More

by WEIBANDV
Service Price Transparency
Workmanship
Recommend Dealer
No
Employees Worked With
Brian Everhart
Report | Print
Oct 09, 2023 -

Robert Brogden Buick GMC responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact us at your earliest convenience so we can discuss your experience and learn more. We look forward to hearing from you. Sincerely, The Robert Brogden Buick GMC Team

October 07, 2023

I liked it because the service was free as part of my GMC certified warranty program More

by chrisparks13009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
Report | Print
Oct 09, 2023 -

Robert Brogden Buick GMC responded

We appreciate you for letting others know about your experience, Chris! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Robert Brogden Buick GMC Team

October 05, 2023

Didn't reset oil change indicator and it is still set at 5% that not satisfactory More

by dpaulsen72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Everhart
Report | Print
Oct 06, 2023 -

Robert Brogden Buick GMC responded

Thank you for sharing your feedback with us. At Robert Brogden Buick GMC, we strive to provide complete satisfaction for every experience and are sorry to hear that you feel your visit was less than exceptional. If you would like to discuss your experience further, please do not hesitate to reach out to us at your earliest convenience. Sincerely, The Robert Brogden Buick GMC Team

October 01, 2023

The service advisor was courteous and the wait was about what he said it would be. I was very pleased with this visit. More

by just4me_0808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
Report | Print
Oct 03, 2023 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

September 30, 2023

RB provided a satisfactory oil change. The GMC app advertised a $55 oil change but I was charged $72. More

by mporter_77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
Report | Print
Oct 02, 2023 -

Robert Brogden Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Robert Brogden Buick GMC Team

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