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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.3
1,895 Reviews

1,895 Reviews of Robert Brogden Buick GMC - Service Center

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September 04, 2023

Brian land took great care of us. Fit us in. Professional. Timely. Friendly. We appreciate it More

by jpaulmay65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Land
Sep 05, 2023 -

Robert Brogden Buick GMC responded

It’s great to know that Brian provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Robert Brogden Buick GMC Team

September 02, 2023

The employees were friendly and services performed on my car we’re great. The wait time was exceptionally long. More

by labragg25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Storey
Sep 05, 2023 -

Robert Brogden Buick GMC responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Robert Brogden Buick GMC Team

September 01, 2023

Once scheduled, the service department completed the service in a timely manner. Customer Service Tech was friendly and knowledgeable. More

by dhutch68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2023 -

Robert Brogden Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Robert Brogden Buick GMC Team

August 31, 2023

There was an initial communication issue regarding when I wanted to get my truck back after an oil change and cabin filter as there was an issue with a running board that would have to be resolved at a later More

by kcstorm50
Recommend Dealer
Yes
Employees Worked With
Joshua Storey
Sep 01, 2023 -

Robert Brogden Buick GMC responded

It’s great to know that Joshua provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Robert Brogden Buick GMC Team

August 26, 2023

I was very pleased with my last visit. Lee Habiger was very pleasant to work with and kept me informed with everything going on. I felt like he took care of me and that's not always someth More

by MROBINS25
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Habiger
Aug 28, 2023 -

Robert Brogden Buick GMC responded

It’s great to know that Lee provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Robert Brogden Buick GMC Team

August 24, 2023

They provided faster, efficient service very courteous, and mindful to work around my schedule. I return again. This is my second vehicle I’ve had with a dealership. More

by kirtp68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Robert Brogden Buick GMC responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Robert Brogden Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, The Robert Brogden Buick GMC Team

August 20, 2023

Great service. Had shuttle service and car fixed right the first time. Friendly and helpful people More

by PGAPRONELSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Robert Brogden Buick GMC responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Robert Brogden Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, The Robert Brogden Buick GMC Team

August 16, 2023

My only minimal complaint was that I scheduled the service online and I received 2 emails saying that they had received my request and that someone would get back to me to confirm the scheduled appoin More

by PDERNST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2023 -

Robert Brogden Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Robert Brogden Buick GMC Team

August 15, 2023

Everyone was polite and courteous. They cared after the sell to insure everything was good with my new truck More

by SWOOSHBACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Robert Brogden Buick GMC Team

August 09, 2023

Robert Brogden and Max, service advisor, were SO helpful and got my car taken care of in 2 days after I wasted a week somewhere else. They worked with me through every detail and were so helpful. I’m so tha More

by madi.haugen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Romine
Aug 10, 2023 -

Robert Brogden Buick GMC responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Robert Brogden Buick GMC. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

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