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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.3
1,895 Reviews
Call Service Center (913) 712-9342

1,895 Reviews of Robert Brogden Buick GMC - Service Center

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September 28, 2023

Poor communication and willingness to listen to customer complaints. No paperwork provided .service manager unwilling to call. More

by mcliem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Max
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Sep 29, 2023 -

Robert Brogden Buick GMC responded

Michael my name is John Sims. I am the Parts and Service Director for Robert Brogden Buick GMC and Kia. We have a seat frame that is in for your Yukon. You can call me on my cell phone 816-797-1457 to schedule to have it installed.

September 27, 2023

Been long time customers at Brogden and haven't been impressed for a few years but our recent visit (Sep'23) was outstanding! The service team was very professional and place neat and tidy. Communicat More

by ashdawn99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sims & Lee Habiger & the fella who retrieved my car upon pick up
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Sep 28, 2023 -

Robert Brogden Buick GMC responded

Hi Ash, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Robert Brogden Buick GMC. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

September 25, 2023

Call me for details 913-832-9284 I ordered a AT4 but get no updates More

by jconduff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Everhart
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2023 -

Robert Brogden Buick GMC responded

Thank you for your feedback. We have forwarded your request to management. Sincerely, The Robert Brogden Buick GMC Team

September 21, 2023

Just an excellent service and a friendly service consultant. One of my accessories order was received and is useful. More

by MIKEPSCATS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Habiger
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Sep 22, 2023 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

September 21, 2023

Always a good experience. Lee was able to get my truck in in a timely fashion and was completed at the time he quoted me. super good reliable service every time I come here! More

by DGARDNER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lee Habiger
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Sep 22, 2023 -

Robert Brogden Buick GMC responded

It’s great to know that Lee provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Robert Brogden Buick GMC Team

September 20, 2023

Timely, professional service. Worked quickly while I waited. Completed more quickly than anticpated. Great experience More

by jtpeterzalek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 21, 2023 -

Robert Brogden Buick GMC responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Robert Brogden Buick GMC. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

September 16, 2023

Very easy to work with. Timely appointment; service was great; with a short time in the waiting room. More

by HODGESALLIANCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2023 -

Robert Brogden Buick GMC responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Robert Brogden Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, The Robert Brogden Buick GMC Team

Sep 19, 2023 -

HODGESALLIANCE responded

*****

September 16, 2023

Highly Impressed with overall experience. Staff was great. I would highly recommend this place for service! More

by halljr668
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Storey
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Sep 18, 2023 -

Robert Brogden Buick GMC responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Robert Brogden Buick GMC. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

September 12, 2023

Great experience! Jake’s transparency and efficiency is a breath of fresh air. I will be back! More

by jtunderwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Blackman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2023 -

Robert Brogden Buick GMC responded

We appreciate you for letting others know about your experience, JT! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Robert Brogden Buick GMC Team

September 07, 2023

Service was excellent, and the staff did a good job of communicating with me. I would have given 5 stars, but $122 seemed a little excessive for an oil change. More

by jslotsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 08, 2023 -

Robert Brogden Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Robert Brogden Buick GMC Team

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