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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.3
1,895 Reviews

1,895 Reviews of Robert Brogden Buick GMC - Service Center

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November 07, 2023

I was told I had to pay $100 to diagnose my issue. I was charged $130. I chose not to get my back up camera fixed because I was shocked that all said and done was going to cost $700 More

by wendyt0
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Everhart
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max was fine. I didn’t like the price
Nov 08, 2023 -

Robert Brogden Buick GMC responded

Thank you for sharing this review regarding your experience with us, Wendy. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Robert Brogden Buick GMC Team

November 06, 2023

Service department does an excellent job. Would recommend to anyone looking for a dealership to purchase or service a vehicle. More

by russelldent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Robert Brogden Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day, Russell. Sincerely, The Robert Brogden Buick GMC Team

November 02, 2023

Purchased car there, & they have performed most of the maintenance. I keep coming back, which proves I have had good experiences! More

by debraowens20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Robert Brogden Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day, Debra. Sincerely, The Robert Brogden Buick GMC Team

November 01, 2023

The appointment was confirmed and the dealership was on time. Wait time was a little over an hour which was expected. More

by fmana08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Robert Brogden Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Robert Brogden Buick GMC Team

November 01, 2023

Everything was quickly completed, from making the appointment to finishing the oil change. Thank you. More

by fourhenderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

October 29, 2023

My past experience buying a vehicle have never been easy. Sebastian and his team were incredible to work with. They went above and beyond to meet our needs. More

by FBIERSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Blackman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Levin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian
Oct 30, 2023 -

Robert Brogden Buick GMC responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Sebastian and the team went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, The Robert Brogden Buick GMC Team

October 29, 2023

I did not receive the quality of care for myself or my car that would be expected. I called the dealership to ask questions & get answers. I was told they would “look into it & call me back”. I’ve still n More

by KANDI
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not 100% sure who worked on our car.
Oct 30, 2023 -

Robert Brogden Buick GMC responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please know that we have forwarded your concerns to management for review Sincerely, The Robert Brogden Buick GMC Team

October 27, 2023

Everything went very well. I got in on time and the work was completed on a timely basis. The Service Manager did a nice job of explaining all the repairs. More

by MIDWESTMILLING
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Robert Brogden Buick GMC responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Robert Brogden Buick GMC. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

October 24, 2023

Great experience! Very friendly and the work was done very quickly. I thought a bit pricy but I know things aren't cheap anymore. More

by dcgraber
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2023 -

Robert Brogden Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Robert Brogden Buick GMC Team

October 23, 2023

Everything was great and very helpful because I was ready to buy. But they should be even if your not buying More

by novato.777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : 5 🌟 erni,Mike and tanner
Oct 24, 2023 -

Robert Brogden Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Robert Brogden Buick GMC Team

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