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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.4
1,952 Reviews

1,952 Reviews of Robert Brogden Buick GMC - Service Center

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November 28, 2018

In and out, completed on time! They completed everything on time and did not try to sell me anything I didn't need. I appreciate that when you make an appointment, they stick to th More

by Skeatz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Carey
Nov 28, 2018 -

Robert Brogden Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Craig Blacklidge - General Manager - (913) 782-1500

November 27, 2018

Excellent It’s always piece of mind when I bring my truck in for service. I know it will be done right the very first time. More

by GOAR_AARON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Blackman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Carey
Nov 28, 2018 -

Robert Brogden Buick GMC responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, Craig Blacklidge - General Manager - (913) 782-1500

November 25, 2018

Service Issues? Scheduled appointment day/time for service eventually lasted over a week to complete service issues for 'oil change' and 'brake repair' --- appears to More

by t
Recommend Dealer
No
Employees Worked With
Service Department
Nov 26, 2018 -

Robert Brogden Buick GMC responded

We are very disappointed by the incident that you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Craig Blacklidge - General Manager - (913) 782-1500

November 24, 2018

Oil Change Professional approach, easy to book on line, the service rep was very easy to work with and the work done in a timely manner. Waiting area was comfor More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeramie Albin
Nov 26, 2018 -

Robert Brogden Buick GMC responded

Thank you for the great review, Mike. Please come visit us if you need anything else, be it service or sales. Best, Craig Blacklidge - General Manager - (913) 782-1500

November 24, 2018

Replaced thermostat JEREMY WAS VERY HELPFUL.. I FEEL I WAS TREATED VERY WELL AND DID NIT HAVE AMY ISDUES WITHBTHE VISIR. WORK WAS FONE QUICKLY ANS COURTESY CAR PROVIDED More

by KAG218
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JEREMY ALBIN
Nov 26, 2018 -

Robert Brogden Buick GMC responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, Craig Blacklidge - General Manager - (913) 782-1500

November 23, 2018

Oil Change - Delays I was really disappointed that an oil change was over an hour and forty minutes when having an appointment time. At one point, I asked my person how More

by dennisjheimann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
Nov 26, 2018 -

Robert Brogden Buick GMC responded

Dennis, I'm sorry to hear that your last oil change did not go as smoothly as your previous visits. Thank you for letting us know. Please contact us at your earliest convenience. We look forward to speaking with you soon. Sincerely, Craig Blacklidge - General Manager - (913) 782-1500

November 22, 2018

General Car Maintnance Quick, reliable service with a full series of car checks as part of a routine oil change/tire rotation. They also offer snacks in comfortable waiting More

by RBANNIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Carey, Kristen McCullough
Nov 26, 2018 -

Robert Brogden Buick GMC responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Best, Craig Blacklidge - General Manager - (913) 782-1500

November 20, 2018

Great Service, resonable prices, Keep up the good work. Great Service, Great People, I do all my service here and will continue to do so in the future. Cody and Kristen have always been a pleasure to work w More

by JBURKEEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Carey, Kristen McCullough
Nov 20, 2018 -

Robert Brogden Buick GMC responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Regards, Craig Blacklidge - General Manager - (913) 782-1500

November 20, 2018

Not impressed. When we told them we wanted to go across the street and eat lunch while they did my oil change, They said if we left it would move from a 1 hour wait More

by Penny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure, Cody Carey
Nov 20, 2018 -

Robert Brogden Buick GMC responded

Pennny, I'm sorry to hear that your last service appointment took longer than expected. We try our hardest to get our customers in and out as quick as possible, but not at the expense of rushing through our service work. Thank you for taking the time to let us know about this issue. Sincerely, Craig Blacklidge - General Manager - (913) 782-1500

Nov 21, 2018 -

Penny responded

Craig, it's not about rushing. It's about not moving me out of my appointment spot because I am not sitting in your waiting room. I had an appointment that they said when I arrived would take an hour until I told them I was going to lunch. He said, in that case it would be two hours. WTH.

November 19, 2018

drove by for a quick oil change and you guys accormodated me Appreciate your service. Good customer service, Keep the good work. Drove to Chevy McCarthy before coming to you guys and you accommodated me in for s More

by kkinyae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Carey
Nov 19, 2018 -

Robert Brogden Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Craig Blacklidge - General Manager - (913) 782-1500

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