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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.4
1,952 Reviews

1,952 Reviews of Robert Brogden Buick GMC - Service Center

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January 08, 2019

Oil Change I came in on a Friday afternoon and was in and out in under 45 minutes. The only thing I didn't like was that I had a check engine light on and they More

by TCOBB2
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristen McCullough
Jan 09, 2019 -

Robert Brogden Buick GMC responded

We truly appreciate you taking the time to write about your experience at our service department! We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Best regards, Craig Blacklidge - General Manager - (913) 782-1500

January 08, 2019

Always Great As usual, great service, timely, and customer centered. Advised of future work, costs. John remembered me and gave me ideas about what will happen whe More

by FRANZB
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Greenquist, Kristen McCullough
Jan 09, 2019 -

Robert Brogden Buick GMC responded

Thank you for writing about your visit with us! I am happy to hear that John was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Best regards, Craig Blacklidge - General Manager - (913) 782-1500

January 06, 2019

Quick prompt and informative Service at Robert Brogden is very knowledgeable, always on time and friendly. I have used Robert Brogden for all my service on my vehicle. Always a go More

by joel.formanek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Silvia, Michael Guthrie
Jan 07, 2019 -

Robert Brogden Buick GMC responded

Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Sincerely, Craig Blacklidge - General Manager - (913) 782-1500

January 05, 2019

Excellent service. I got a service appointment on short notice. The oil change and tire rotation done in reasonable time. Best of all at NO charge. I am happy. More

by muelms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Myers
Jan 07, 2019 -

Robert Brogden Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Craig Blacklidge - General Manager - (913) 782-1500

January 05, 2019

Oil change and tire rotation. Jerime at Robert Brodgen GMC Service is fantastic. Exceeded my expectations. When you need it now go see Jerime at Robert Brodgen GMC. Very pleased. More

by THEMANSTAN7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerime
Jan 07, 2019 -

Robert Brogden Buick GMC responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Craig Blacklidge - General Manager - (913) 782-1500

January 05, 2019

Took 2 1/2 hrs to put a battery in car charged $236. Will never go back to this dealer again! Somehow they made heater unworkable. Then wanted $900 plus tax and shop supply’s to fix it More

by foodforu@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kristen McCullough
Jan 07, 2019 -

Robert Brogden Buick GMC responded

We value the opportunity to learn of your experience here at Robert Brogden. I would appreciate the opportunity to amend any issues. If you could please contact me at your earliest convenience, I would like to discuss this further with you and attempt to make things right. Sincerely, Craig Blacklidge - General Manager - (913) 782-1500

January 04, 2019

DuPont finish Great service, finished before they said they would, which was great, and I received a loaner car. All in all, great service by all I had to deal with More

by debotom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Blackman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2019 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Craig Blacklidge - General Manager - (913) 782-1500

January 02, 2019

Great Took care of all my needs.Answered all my questions,Very friendly,Priced just right, Prompt service,I will recommend everyone I no to use Robert Bro More

by MAHLERS08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristen McCullough
Jan 02, 2019 -

Robert Brogden Buick GMC responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Best, Craig Blacklidge - General Manager - (913) 782-1500

January 01, 2019

Engine power reduced I took my Terrain in after engine power was reduced and an engine light came on. They wuickly diagnosed the problem and told me when a part would arri More

by nathan.porter.0320
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie (service)
Jan 02, 2019 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Best, Craig Blacklidge - General Manager - (913) 782-1500

December 31, 2018

Routine Oil Change Purchased our used Chevy Traverse from here and they gave us 2 complimentary oil changes! The service was quick and done well. I would highly recommen More

by KDCOOPER317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristen McCullough
Jan 02, 2019 -

Robert Brogden Buick GMC responded

I am elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Best, Craig Blacklidge - General Manager - (913) 782-1500

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