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Robert Brogden Buick GMC - Service Center
Olathe, KS
1,895 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,895 Reviews of Robert Brogden Buick GMC - Service Center
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November 29, 2018
Failed to evaluate and resolve an engine malfunction light Took car to dealership for engine malfunction light. Service said it was a frozen shutter from winter ice but did nothing to eliminate ice or ensure t Took car to dealership for engine malfunction light. Service said it was a frozen shutter from winter ice but did nothing to eliminate ice or ensure that was not the problem. Basically took advantage of a woman More
by tomcaroloew
Verified CustomerEmployees Worked With
Jeremy
November 29, 2018
oil change The oil change and recall took a bit longer than I thought it would. Otherwise I was happy with the customer service that I received. The oil change and recall took a bit longer than I thought it would. Otherwise I was happy with the customer service that I received. More
by OWELL1232000
Employees Worked With
don't remember any of their names, I am not good with names. If I was upset about anything I would get names!
November 28, 2018
Quick, professional, friendly. In and out in good time. These people keep pretty darn busy the entire time we were there. Sorry I don't remember names. The young man at the far In and out in good time. These people keep pretty darn busy the entire time we were there. Sorry I don't remember names. The young man at the far work station worked with me. More
by SEAFOX
Employees Worked With
Cody Carey, Kristen McCullough
November 28, 2018
In and out, completed on time! They completed everything on time and did not try to sell me anything I didn't need. I appreciate that when you make an appointment, they stick to th They completed everything on time and did not try to sell me anything I didn't need. I appreciate that when you make an appointment, they stick to their times! More
by Skeatz
Employees Worked With
Cody Carey
November 27, 2018
Excellent It’s always piece of mind when I bring my truck in for service. I know it will be done right the very first time. It’s always piece of mind when I bring my truck in for service. I know it will be done right the very first time. More
by GOAR_AARON
November 25, 2018
Service Issues? Scheduled appointment day/time for service eventually lasted over a week to complete service issues for 'oil change' and 'brake repair' --- appears to Scheduled appointment day/time for service eventually lasted over a week to complete service issues for 'oil change' and 'brake repair' --- appears to me as excessive. More
by t
Employees Worked With
Service Department
November 24, 2018
Oil Change Professional approach, easy to book on line, the service rep was very easy to work with and the work done in a timely manner. Waiting area was comfor Professional approach, easy to book on line, the service rep was very easy to work with and the work done in a timely manner. Waiting area was comfortable. More
by Mike
Employees Worked With
Jeramie Albin
November 24, 2018
Replaced thermostat JEREMY WAS VERY HELPFUL.. I FEEL I WAS TREATED VERY WELL AND DID NIT HAVE AMY ISDUES WITHBTHE VISIR. WORK WAS FONE QUICKLY ANS COURTESY CAR PROVIDED JEREMY WAS VERY HELPFUL.. I FEEL I WAS TREATED VERY WELL AND DID NIT HAVE AMY ISDUES WITHBTHE VISIR. WORK WAS FONE QUICKLY ANS COURTESY CAR PROVIDED More
by KAG218
Employees Worked With
JEREMY ALBIN
November 23, 2018
Oil Change - Delays I was really disappointed that an oil change was over an hour and forty minutes when having an appointment time. At one point, I asked my person how I was really disappointed that an oil change was over an hour and forty minutes when having an appointment time. At one point, I asked my person how longer it would be; he went out to service area and came back with an estimate of 15-20 minutes but it was more or less 40 minutes later. I had plan only about 45 minutes at the dealership; therefore I had to re-arrange my entire day. Positive note: I do like the fact that this dealership rotates the tires and checks air pressure with the oil change. More
by dennisjheimann
Employees Worked With
Not sure
November 22, 2018
General Car Maintnance Quick, reliable service with a full series of car checks as part of a routine oil change/tire rotation. They also offer snacks in comfortable waiting Quick, reliable service with a full series of car checks as part of a routine oil change/tire rotation. They also offer snacks in comfortable waiting area - would be hard to beat. More
by RBANNIN
Employees Worked With
Cody Carey, Kristen McCullough
