Robert Brogden Buick GMC - Service Center

Service Manager The service manager willing spent time with me to familiarize me with the systems in my new/used Buick which I did not buy from Brogden. This was my The service manager willing spent time with me to familiarize me with the systems in my new/used Buick which I did not buy from Brogden. This was my first contact with the dealership and I expect, through the Managers' efforts, I will ue Brogden for all service items. More

Awesome Service Had oil change and brakes done. Rotors needed to be replaced. They found a strut leak and we needed our struts replaced too. She worked with us and Had oil change and brakes done. Rotors needed to be replaced. They found a strut leak and we needed our struts replaced too. She worked with us and called the warranty company for us to find out if the struts were covered. Very polite and friendly. Will call her directly to schedule our next oil change. Was able to get a loaner while having the struts done. More

Always on time and very courteous and attentive As always, they are ready for me when I pull in and my wait time is never longer than I expect for an oil change. The last time I was there they did As always, they are ready for me when I pull in and my wait time is never longer than I expect for an oil change. The last time I was there they did fail to re-learn one of my tires after rotating them, and then this time they wouldn't repair a tire because they said my tread was too low. But, other than that they have always been very helpful. More

Embarrassing Set for an hour and a half on an appointment that I scheduled. Did not get the service done that I expected to get done. Left and scheduled it with a Set for an hour and a half on an appointment that I scheduled. Did not get the service done that I expected to get done. Left and scheduled it with another dealership. More

Oil change Allison the service writer was great. Cheerful, friendly honestly couldn't have been nicer or more professional Regardless of how great Allison was, Allison the service writer was great. Cheerful, friendly honestly couldn't have been nicer or more professional Regardless of how great Allison was, it doesn't overcome the fact that a simple oil change & tire rotation took 70 minutes. Twice what it should have taken. More

Great oil change I came for my forest oil change. The service was friendly and the waiting room was accommodation. I will be back for future car service. I came for my forest oil change. The service was friendly and the waiting room was accommodation. I will be back for future car service. More

Not very good experience this time Took my car in for regularly oil change and tire rotation, also steering wheel was not heating. Will have to take back there is a clicking noise when Took my car in for regularly oil change and tire rotation, also steering wheel was not heating. Will have to take back there is a clicking noise when I turn the corner and the blinkers won't turn off. More

Tire rotation performed in a timely manner. The service rep was very on point with explanations of future service needs. He's the only one to not suggest a service that is performed only on suvs The service rep was very on point with explanations of future service needs. He's the only one to not suggest a service that is performed only on suvs with 4 wheel drive. Mine is front wheel drive. Renewed my confidence in the service department. More

Oil change, tires rotated. This was the first service for my Terrain and I was a little apprehensive since I had had a bad experience at another dealer. At Brogden's everyone w This was the first service for my Terrain and I was a little apprehensive since I had had a bad experience at another dealer. At Brogden's everyone was friendly, courteous, helpful, and the service call was finished in a timely manner & I was promptly notified my vehicle was ready. More

Service I brought my truck in for an oil change, wind noise from drivers door & a possible drivers door blow speaker. I have a really bad wind noise that i I brought my truck in for an oil change, wind noise from drivers door & a possible drivers door blow speaker. I have a really bad wind noise that is coming from the driver's door when driving down the highway. When I pick up my truck the service agent stated that they could not hear anything. But they tighten the mirror & seal. As soon as I got on the highway it was back. If was just as loud or louder than before. I do not think they took the time to really analyze what was causing this issue. I will have to bring my truck back because they will have to get the speaker in & have them look at the wind noise again. More