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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.2
1,779 Reviews

1,779 Reviews of Robert Brogden Buick GMC - Service Center

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October 10, 2018

Excellent service attention to details and needs! Oil and routine maintenance for both my Enc lavender and GMC Serria pickup. All is well here and it was goo More

by Dusty Lumbar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeramie Albin
Oct 10, 2018 -

Robert Brogden Buick GMC responded

Dusty, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, Craig Blacklidge - General Manager - (913) 782-1500

October 09, 2018

Quick service I showed up as a walk-in with a bum battery near the end of the day. Cody got everything taken care of within 20 minutes! More

by cmb36
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Carey
Oct 09, 2018 -

Robert Brogden Buick GMC responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, Craig Blacklidge - General Manager - (913) 782-1500

October 09, 2018

Great service Appreciate kindness and competence if Cody and others. Wait was as expected. Waiting room comfortable. Convenient to get in and out of service area. T More

by LKIRCHER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Carey
Oct 09, 2018 -

Robert Brogden Buick GMC responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Best, Craig Blacklidge - General Manager - (913) 782-1500

October 09, 2018

Visit The representative was very polite and friendly. He told me how long the wait would be and where I could wait at. He came back quickly with a response More

by cbkonrardy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorry, I don’t remember his name.
Oct 09, 2018 -

Robert Brogden Buick GMC responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Best, Craig Blacklidge - General Manager - (913) 782-1500

October 05, 2018

Navigation Repair So far my experience with service center has been positive. They have all been friendly and get me in and out and on my way with loaner vehicle. Be More

by Barbara.clary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerome
Oct 09, 2018 -

Robert Brogden Buick GMC responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Best, Craig Blacklidge - General Manager - (913) 782-1500

October 04, 2018

Horrible Did nothing for me, said they couldn't fix issue and even stated I wasted their time bringing my vehicle in over the phone. Won't be returning ever ag More

by JAMES.NODWELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
All employees
Oct 09, 2018 -

Robert Brogden Buick GMC responded

James, we are very disappointed by the incident that you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Craig Blacklidge - General Manager - (913) 782-1500

October 04, 2018

Buick Envision service Prompt and efficient service, I was there only an hour. Friendly service advisor. Clean waiting area and free coffee. Clean restroom. Free WiFi is app More

by Jim47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Beaver
Oct 09, 2018 -

Robert Brogden Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Best, Craig Blacklidge - General Manager - (913) 782-1500

October 04, 2018

Friendly service Just the nicest people working at Robert Brogden. I was in and out in much less time than I thought I would be. The price quoted was fair, too. More

by cjennew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
None listed
Oct 09, 2018 -

Robert Brogden Buick GMC responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Best, Craig Blacklidge - General Manager - (913) 782-1500

September 29, 2018

Great Service Done Great Service is done on everything you asked to have done. And it is completed very fast with the great service crew too. And other special person th More

by JHLOUDON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Beaver, Dennis Fisher
Oct 04, 2018 -

Robert Brogden Buick GMC responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Best, Craig Blacklidge - General Manager - (913) 782-1500

September 28, 2018

Service required for my 4 year old Buick (from Brogden Motor I was very pleased with the service I received at Brogden Buick. It was just a requited "oil & filter change tire rotation, and general check-up", b More

by 25JALOSY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Beaver, (service advisor), and Jacob Sanchez, (service technician).
Oct 04, 2018 -

Robert Brogden Buick GMC responded

Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Best, Craig Blacklidge - General Manager - (913) 782-1500

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