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Robert Brogden Buick GMC - Service Center
Olathe, KS
1,954 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,954 Reviews of Robert Brogden Buick GMC - Service Center
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April 18, 2019
Great company and people to work with I'd brought my 2018 Denali in for an oil change and tire rotation and Kristie Brown informed me I had a warranty issue on my transmission, which was a I'd brought my 2018 Denali in for an oil change and tire rotation and Kristie Brown informed me I had a warranty issue on my transmission, which was also something I wanted them to look at. She took care of everything for me and got me out of there in a loaner car. I will 100% return for any future service on my vehicle and recommend my friends to use them as well. Couldn't be more satisfied with the way I was treated. Shout out to Kristie for being so great to work with! More
by Kyle Myers
Verified CustomerEmployees Worked With
Veronica and Kristie Brown were both very friendly and professional., Kristie Brown
April 18, 2019
My first service in my new Buick. I was called to bring in my new Buick for it’s first service. Even though I was early for my appointment, I was met immediately by Allison Leach. Al I was called to bring in my new Buick for it’s first service. Even though I was early for my appointment, I was met immediately by Allison Leach. Allison directed me to her desk and met me there to complete paperwork. She also notified me when my service was completed and I was on my way! The whole process was easy, professional and well done! More
by CONNIEDIX
Employees Worked With
Allison Leach
April 14, 2019
Oil change Took care of my service quickly while I waited also had a price decline which made it worth go here verses going to an oil change place Took care of my service quickly while I waited also had a price decline which made it worth go here verses going to an oil change place More
by swtsue
Employees Worked With
Not sure
April 13, 2019
Came in for scheduled oil change Came in for oil change. When it was done the service manager told me the change oil light would not go off. It would probably reset itself. He gave me Came in for oil change. When it was done the service manager told me the change oil light would not go off. It would probably reset itself. He gave me his business card and told me if it didn’t go off call him back and he would try something different . It did not go off and when I left messages for him to call me back he has yet to call me. More
by stolathe
Employees Worked With
Joe Conaway
April 11, 2019
I really really really really like Kristie I loved my lady. I haven't had such a great experience with this center in my previous interactions, and only returned because this location is certi I loved my lady. I haven't had such a great experience with this center in my previous interactions, and only returned because this location is certified More
by Genevieve Spivey
Employees Worked With
Kristie Brown
April 11, 2019
First oil change and tire rotation I had a 9am appointment, but I know they did not even begin to do the service until 9;25am or later. They then got it done very quickly (like in 15-2 I had a 9am appointment, but I know they did not even begin to do the service until 9;25am or later. They then got it done very quickly (like in 15-20 minutes) for both the oil change and tire rotation which made me wonder if they really rotated the tires ( I know the oil looks new). More
by DAVID.WHITESIDE
Employees Worked With
Kristie Brown, Allison Leach
April 10, 2019
Follow up Issues After 2 days still have not received a promised follow up call to deal with an issue identified on prior visits with repeat problem. After service th After 2 days still have not received a promised follow up call to deal with an issue identified on prior visits with repeat problem. After service the problem was much worse. Returned to dealer and advised tough thats the way it is. We will call if we get a call back on "Tech Ticket". This has been frustrating issue for some reason can't seem to fix a sound clunking situation with rear axle, springs or shackle set up. Work has been done but after a few months the problem is back worse than ever. I have had better response and handling in the past but that entire group of service people have changed since my visit the last week of January. Really want my vehicle fixed. More
by smid.michael
Employees Worked With
Reported concerns yesterday in response to follow up message from Craig. No response so far.
April 08, 2019
Service work Had my 2002 GC pickup in for a routine service.. Appears the work was satisfactorily performed. I do think they forgot to reset the oil change moni Had my 2002 GC pickup in for a routine service.. Appears the work was satisfactorily performed. I do think they forgot to reset the oil change monitor as the message still comes up to change oil soon... The one big negative is I had an appointment for 2:30 p.m.. Just took a long time. I think everyone was extra busy. I really think the sales department has done such a great job,, they have oversold the service department. I think it would be helpful if Brogden had an upscale "Jiffy Lube" type of facility to handle just oil changes and minor repairs like tires, wipers, lights and etc.. More
by ewolf2
Employees Worked With
Michael Guthrie, Joe Conaway
April 05, 2019
great! All went well. Couldn't have gone any better. The folks were cordial; the work done correctly and timely. Facilities were clean. I am very satisfied. All went well. Couldn't have gone any better. The folks were cordial; the work done correctly and timely. Facilities were clean. I am very satisfied. More
by jpdakapsch
Employees Worked With
I don't know any names.
April 05, 2019
Service Helpful service dept that doesn’t up sell you when you come in for service. This visit was a follow up to appt 2 weeks ago. Service tech alerted me t Helpful service dept that doesn’t up sell you when you come in for service. This visit was a follow up to appt 2 weeks ago. Service tech alerted me to additional work that needed to be done after test drive More
by J.BELL21
Employees Worked With
Allison Leach
