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Robert Brogden Buick GMC - Service Center
Olathe, KS
1,954 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,954 Reviews of Robert Brogden Buick GMC - Service Center
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June 06, 2019
Fantastic service Had an appointment. Problem solved. Cancelled appointment. Problem restarted. Came in without appointment. Worked in and was given service quickly and Had an appointment. Problem solved. Cancelled appointment. Problem restarted. Came in without appointment. Worked in and was given service quickly and efficiently. Great job and reasonable price. More
by CDEVERHART
Verified CustomerEmployees Worked With
Jason Mcclarrinon
June 06, 2019
Service department The young service associate (Allison Leach) was extremely helpful and courteous, Her effort to provide me the best possible service is commendable and The young service associate (Allison Leach) was extremely helpful and courteous, Her effort to provide me the best possible service is commendable and should be appreciated and recognized. More
by robby4652
Employees Worked With
Allison Leach
June 03, 2019
Poor Customer Service My experience was terrible. I called in at about 8am to know if I needed to schedule an appointment for an oil change and to have the check engine lig My experience was terrible. I called in at about 8am to know if I needed to schedule an appointment for an oil change and to have the check engine light checked, since it came on. I was told I could walk in. I arrived at 9 am and was told the price for oil change and that I would be called after knowing what was causing the check engine light to be on. Well it was already 1pm and I had not heard anything about my car so I called, after a long wait I was told by the girl who received my car, that she would check on it and call me back. She returned my call at 2pm to tell me that they had been very busy and they would not be able to service my car that I could go and pick it up and she would schedule an appointment for another day, I told her that it was very inconvenient because if I would’ve known that early in the morning I could’ve taken my car somewhere else. She said she would check again, she called me back to tell me my car was ready and that the engine light did not come back on, so there was nothing I needed to worry about and that I could drive my car, I asked what would happen if it did come back on, her response is that it might consume more gas but I would not even notice but she could give me an estimate of a part that would need to be changed in order to avoid that. At this point I just picked up my car (that was not washed, other places offer this service as a courtesy, not this one) and the gentleman that was there couldn’t find my paperwork, so we had to wait until she came back. I don’t even trust that I received the correct diagnosis since they were rushing and I shouldn’t have been the one who had to call to check on a status. I also noticed that I had a $2.50 for miscellaneous that who knows what that could’ve been on top of the tax, parts and services. The Supervisor or Manager needs to go over customer service skills with some of the employees. More
by CELY_ALCALA
Employees Worked With
Allison Leach
June 03, 2019
Scheduled Maintenance New service staff and Manager. Listened to comments when truck was brought in and addressed the concerns. Truck was completed that day and items tak New service staff and Manager. Listened to comments when truck was brought in and addressed the concerns. Truck was completed that day and items taken care of. Pleased with work. More
by JACK.CANNON28
Employees Worked With
Allison Leach, Joe Conaway
June 02, 2019
Review of work done by Service Agreement. 2.5 hrs for oil change/tire rotation, kind of long. Fluids appeared not to be top off, lid was left off of the washer fluid bottle. The tire pressure 2.5 hrs for oil change/tire rotation, kind of long. Fluids appeared not to be top off, lid was left off of the washer fluid bottle. The tire pressures had not been adjusted after tire rotation and tire pressure monitoring system had not been reset. Service area printers were not working, and seem to caused the technicians some problems. Everybody was friendly and helpful. More
by rblecha
Employees Worked With
Jason Mcclarrinon
June 02, 2019
Regular Maintenance Made an appointment on line, showed up on time, and got it right in. Changed the oil and rotated tires and checked the alignment all in 45 minutes. Made an appointment on line, showed up on time, and got it right in. Changed the oil and rotated tires and checked the alignment all in 45 minutes. More
by skip
Employees Worked With
Jason Mcclarrinon
June 01, 2019
Friendly staff I had my windshield replaced. It was damaged in shipping. They ordered a new one and got it in quickly. The installation was very professional. I was I had my windshield replaced. It was damaged in shipping. They ordered a new one and got it in quickly. The installation was very professional. I was very pleased. More
by WRHASLEY26
Employees Worked With
Allison Leach
May 29, 2019
Explained the problem quoted me the price and fixed it The were very helpful and direct. Kristie was very friendly. Emailed the invoice and called and picked up my car on time. Thank you Mounir w The were very helpful and direct. Kristie was very friendly. Emailed the invoice and called and picked up my car on time. Thank you Mounir w More
by mounir1979
Employees Worked With
Kristie Brown
May 29, 2019
Fast, friendly service! Ernesto was very professional and provided quality customer service. Appointment for oil change was on time and instructions for future service was of Ernesto was very professional and provided quality customer service. Appointment for oil change was on time and instructions for future service was offered since my mom doesn’t put too many miles on her car. More
by JULIEANNMC
Employees Worked With
Ernesto Arellano
May 29, 2019
Multiple services Got spark plugs, transmission flush and oil change. Done in 4 hours. I thought a bit overpriced but total was as estimated on the phone. Got spark plugs, transmission flush and oil change. Done in 4 hours. I thought a bit overpriced but total was as estimated on the phone. More
by RBILES1953
Employees Worked With
Ernesto Arellano
