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Robert Brogden Buick GMC - Service Center
Olathe, KS
1,954 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,954 Reviews of Robert Brogden Buick GMC - Service Center
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July 20, 2019
Scheduled service I obtained the scheduled services as requested and in minimal time as I was in and out in 45 minutes! Thank you for taking care of me. I obtained the scheduled services as requested and in minimal time as I was in and out in 45 minutes! Thank you for taking care of me. More
by rshowers5
Verified CustomerEmployees Worked With
Jason Mcclarrinon
July 20, 2019
What a mess I did not receive an email for the appointment when first requested. A call to request an email but unable to send an email from the appointment syst I did not receive an email for the appointment when first requested. A call to request an email but unable to send an email from the appointment system. Arrived was greeted, told them I needed a oil change, they suggested transmission service (I approved) and the hum in the rear needed to be determined. We agreed that 3:00 was time targeted to finish the work. Was given a loaner car...and on my way at 9:45 am. I called at 1:00 pm for a status. Nothing done. I called at 3:00 pm and was told wheel hub assembly was needed to fix the hum. It would be over $1,000 for the assembly and alignment. I said I would call back on that fix. The oil change and transmission service were done. I called back at after determining another Buick dealer would do the work for $200 less. Never a call to me on the status. At 4:45 pm I received a call that the oil change and transmission service were not done and my credit card would be refunded. What a waste of time. I have had service at other Buick, Lexus, BMW and in the past at Oldsmobile dealers. This was the at the bottom of my experience. More
by NotHappy
Employees Worked With
Ernesto Arellano
July 19, 2019
Another Great Experience I took my truck in for a routine oil change. Great working with this crew. Squeezed me in, they were efficient in how long it took and charged me a I took my truck in for a routine oil change. Great working with this crew. Squeezed me in, they were efficient in how long it took and charged me a fair price. Even found me a coupon. Great job. More
by J Herman
Employees Worked With
Lee Hockensmith, Kristie Brown
July 19, 2019
1997 GMC K1500 coolant leak Attempted to schedule appointment close to home but both shops quoted me 4-5 days before they could look at it. Called Brogden, Krisite in service sa Attempted to schedule appointment close to home but both shops quoted me 4-5 days before they could look at it. Called Brogden, Krisite in service said bring it in that day. They diagnosed problem within 30 minutes, and had me in and out in no time. More
by Mike300m
Employees Worked With
Kristie Brown
July 18, 2019
Service was fast Easily the quickest service to a vehicle we’ve had in a long time. Friendly, prompt and easy to do business with. We are happy to have purchased our n Easily the quickest service to a vehicle we’ve had in a long time. Friendly, prompt and easy to do business with. We are happy to have purchased our new Sierra from here. More
by Cooks
Employees Worked With
Jason Mcclarrinon
July 14, 2019
Oil change and tire rotation. Quick service. Vehicle clean. Nice facilities. Work performed on time. Friendly service manager. Knowledgeable workers. Clean restr and tire rotation. Quick service. Vehicle clean. Nice facilities. Work performed on time. Friendly service manager. Knowledgeable workers. Clean restrooms. Good coffee and muffins. More
by NORMAND HOULE
Employees Worked With
Travis Burge
July 11, 2019
Quick, professional, and attentive. Good group of people there. Kristi was great and got me taken care of fast. I have worked with Jason as well and he was great. They take care of the c Good group of people there. Kristi was great and got me taken care of fast. I have worked with Jason as well and he was great. They take care of the customers. Great service More
by HSKRCHAMP
Employees Worked With
Kristie Brown, Jason Mcclarrinon
July 11, 2019
Oil Change and Tire Rotation Everything went well. Scheduling was easy and check out was easy. Would be nice if the wait time was not over 45 minutes instead of an hour or more. M Everything went well. Scheduling was easy and check out was easy. Would be nice if the wait time was not over 45 minutes instead of an hour or more. Maybe a separate line for oil changes would move things a little quicker. More
by lmcafee9655
Employees Worked With
Kristie Brown
July 10, 2019
Great service I just love my 2017 Acadia. I came in with a nail in my tire, no appointment. The service staff got my car right in, looked at the tire. they agreed I just love my 2017 Acadia. I came in with a nail in my tire, no appointment. The service staff got my car right in, looked at the tire. they agreed with me on the placement of nail that I needed a new tire, they ordered it, got it next day and had me taken care quickly. Great Service department!! More
by PH0156
Employees Worked With
Ernesto Arellano
July 06, 2019
Very professional. Not pushy. The service department did a great job identifying the issue and fixing it same day. They were very helpful with a loaner vehicle for the day too - w The service department did a great job identifying the issue and fixing it same day. They were very helpful with a loaner vehicle for the day too - which really helped us. And, a service coupon helped keep the cost down - which helped us too. More
by Brian
Employees Worked With
Ernesto Arellano
