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Robert Brogden Buick GMC - Service Center
Olathe, KS
1,954 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,954 Reviews of Robert Brogden Buick GMC - Service Center
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July 31, 2019
Excellence from start to finish! My service experience couldn't have been better. From check in to check out, the process was easy, efficient, and satisfying. I continue to be impr My service experience couldn't have been better. From check in to check out, the process was easy, efficient, and satisfying. I continue to be impressed by the quality of personnel at this dealership. More
by GMHARRELL
Verified CustomerEmployees Worked With
Ernesto Arrellano, Ernesto Arellano
July 31, 2019
Quick service Brought car in, short wait to diagnose the problem. Car was done by 5:30 and I had air conditioning again!!! Was very happy to see Jason McClarrinon Brought car in, short wait to diagnose the problem. Car was done by 5:30 and I had air conditioning again!!! Was very happy to see Jason McClarrinon back, he got me all taken care of! More
by SROMPREY
Employees Worked With
Kristie Brown, Jason Mcclarrinon
July 29, 2019
Recall & General Maintenance Service As usual, everyone was extremely helpful. The service appointment took less time than what was expected. A great experience. I will keep going back fo As usual, everyone was extremely helpful. The service appointment took less time than what was expected. A great experience. I will keep going back for future services. More
by jelmo79
Employees Worked With
Jason Mcclarrinon
July 28, 2019
My review Service was fast and friendly. The agent was very easy to work with although she did not inform us of online specials when asked. She was not there Service was fast and friendly. The agent was very easy to work with although she did not inform us of online specials when asked. She was not there when I picked up my car so I could not ask if any specials were applied. More
by jcskybird
Employees Worked With
Kristie Brown, Allison Leach
July 27, 2019
Trusted Quick service & friendly staff. Throughly went over service and completed the work in the time frame promised. We will continue to use Brogden service Quick service & friendly staff. Throughly went over service and completed the work in the time frame promised. We will continue to use Brogden service for our vehicles. More
by tiffers79
Employees Worked With
Ernesto Arellano, Jason Mcclarrinon
July 26, 2019
Not pleased at all! I am totally disappointed in GMC Corp. and Robert Brogden Buick GMC. When I purchased my 2015 Yukon, I also purchased an extended warranty that was h I am totally disappointed in GMC Corp. and Robert Brogden Buick GMC. When I purchased my 2015 Yukon, I also purchased an extended warranty that was hyped as a 7 year/75,000 mile bumper-to-bumper for almost $4,000.00. The vehicle came form the factory with running boards installed. No one has every gotten into the rear passenger seat in this vehicle until my wife was trying to get in this July. When she put her foot on the running board, it sagged down at the back and she was lucky that she did not fall because of it. I took the vehicle to Robert Brogden and a technician looked under the running board an found that the rear bracket was missing and that it appeared that it had never been installed. I enquired about putting a new bracket on and was told that the bracket was not replaceable because it was a part of the running board, that the entire running board would have to be replaced. When I told the service writer that it was under the 7 yr/75k bumper-to-bumper, I was informed that the warranty would not cover it because it was "trim" and trim is not covered under the warranty and that the warranty was no bumper-to-bumper anyway. I am disabled and I purchased this vehicle because it has the safety features I need and because I am able to get in and out of the door opening. I purchased it as the last new vehicle I would probably ever purchase, so I wanted a reliable vehicle and since I would be keeping the vehicle for a long time I was very specific when I asked about the extended warranty and was assured that it was bumper-to-bumper and would cover everything for 7 years or 75,000 miles, which every came first. I have been a devoted GM customer for most of my adult life, having purchased several new GM vehicles, and I have always taken those vehicles back to the dealership for service and maintenance so to say that I was extremely disappointed is an understatement. I was quoted a price of $650.00 for the running board plus labor to install it. The running board had to be repaired so I inquired if I could check to see if I could purchase it and bring it to the dealership for installation. I was told that I could do that and the installation charge would be about $80,00. I purchased the running board from GM Parts online and when I received it, I took it to the dealership for installation. When I was presented with the bill after installation, the charge was $100.00 plus a charge of over $15.00 for misc. More
by GSROGERS
Employees Worked With
Kristie Brown, Travis Burge
July 26, 2019
Professionalism + courtesy = RB Brought a 1990 Buick Riviera with only 18,000 miles to Robert Brogden that had been sitting for over 10 years. Sitting for that long all gadgets and s Brought a 1990 Buick Riviera with only 18,000 miles to Robert Brogden that had been sitting for over 10 years. Sitting for that long all gadgets and seals had dried out. The only thing that wasn't leaking was the oil filter. This firm gave me several options to choose from and explained every one in great detail. After 2 weeks I have a very clean nicelysealed engine. They did an excellent job detailing the engine and cleaning the under carriage ... removing all gunk. I couldn't be happier. More
by STICKSX2
Employees Worked With
Kristie Brown
July 24, 2019
SERVICE WAS ABSOLUTELY FANTASTIC!!!! THEY GOT MY CAR COMPLETED WHEN PROMISED WITH NO ISSUES. THEY WERE VERY THOROUGH IN EXPLAINING ALL SERVICES REQUIRED AN WAS ABSOLUTELY FANTASTIC!!!! THEY GOT MY CAR COMPLETED WHEN PROMISED WITH NO ISSUES. THEY WERE VERY THOROUGH IN EXPLAINING ALL SERVICES REQUIRED AND SEEMED TO REALLY CARE. More
by DEBBIE32
Employees Worked With
Ernesto Arellano
July 23, 2019
Everyone is always so helpful and friendly! Excellent service! Ernesto kept me informed and explained everything to me. I was thankful the issue was covered by our warranty. Very pleased with Ro Excellent service! Ernesto kept me informed and explained everything to me. I was thankful the issue was covered by our warranty. Very pleased with Robert Brogden! More
by STACEY.VIERRA
Employees Worked With
Ernesto Arellano
July 22, 2019
Oil Change and Tire Rotation My visit was for a maintenance check. The oil was changed and tires rotated. The customer service and service was good. I received a report which w My visit was for a maintenance check. The oil was changed and tires rotated. The customer service and service was good. I received a report which was helpful. I did not have any concerns with my service and would recommend to others. More
by DONOVANC
Employees Worked With
Ernesto Arellano
