Robert Brogden Buick GMC - Service Center

Allison in the service department is a awesome help, Allisonhelped me tremendously she cares for people and operates her job with efficiency and professionalism ... She is the reason I do my service w Allisonhelped me tremendously she cares for people and operates her job with efficiency and professionalism ... She is the reason I do my service work at Robert Brogden JD More

Repair Not Completed Historically Robert Brogden has done a great job for me but this visit was different. I brought my truck in because it was rattling/shaking while dri Historically Robert Brogden has done a great job for me but this visit was different. I brought my truck in because it was rattling/shaking while driving and I thought I needed new tires and alignment work done. I received a call that evening that my truck was ready and I went back the next day to pick it up and only the new tires are on. The truck is still rattling and shaking and I have left a message to get it back in and no one has called me back. Will take my truck back but this has been a disappointing experience. More

Great fast service Great service, good result so far with fixing the park to shift message which appeared almost evey time the car was shut down . Hope this fixed for g Great service, good result so far with fixing the park to shift message which appeared almost evey time the car was shut down . Hope this fixed for good. More

Disappointed that it was not fixed!!! My A/C is out and the part that is needed is on 'back order' so needless to say I am driving a hot car and have my elderly father living with me. I My A/C is out and the part that is needed is on 'back order' so needless to say I am driving a hot car and have my elderly father living with me. I transport him and now it will be in a hot car..... just hoping it will be in soon! More

Service department Again, Allison is amazing customer service rep She has a lot on her plate because I assume people all want to work with her because of her attitude a Again, Allison is amazing customer service rep She has a lot on her plate because I assume people all want to work with her because of her attitude and attention to detail. Nothing against the other staff but, I really don’t care to work with anyone else Thanks Randy More

Pretty Quick, Friendly Service They got my Buick Encore in as quickly as they could. It was a catalytic converter, which turned out to be covered by my warranty! I appreciate that t They got my Buick Encore in as quickly as they could. It was a catalytic converter, which turned out to be covered by my warranty! I appreciate that they checked about the warranty before charging me. More

Close but no cigar this time Had warranty work done on my GMC 2500HD. Had to drop off and take shuttle home as my wife was ill. Got a call mid morning saying that part needed woul Had warranty work done on my GMC 2500HD. Had to drop off and take shuttle home as my wife was ill. Got a call mid morning saying that part needed would not be in until next day. Since I work we agreed to pick me up at 4:00 PM the next day. THEY FORGOT!! Had to call and was told they didn’t know I had to be picked up. They were doing training that day was the excuse. Finally got picked up and got my truck only to have to reset all my clock dates etc......it’s the little things that make good customer service. Just saying!!?? More

Coolant leak Took truck in on Saturday morning and had new lower intake manifold gasket installed. Was back on the road in a few hours with no leaks so far. Took truck in on Saturday morning and had new lower intake manifold gasket installed. Was back on the road in a few hours with no leaks so far. More

Poor workman ship and communication I went in for a repair of a selonoid and in the process the spring to the gearshift was lost. I was left with a ball point pen to use as the method t I went in for a repair of a selonoid and in the process the spring to the gearshift was lost. I was left with a ball point pen to use as the method to shift gears. I had an appointment with another dealer the next day to do insurance repairs and when I arrived for my collision repair the Service Manager refused service due to the ball point pen shiftier. He said it was a liability and would not take the chance to due repairs with an unapproved and in his opinion dangerous situation. I had already rented a car from avis to use for the time of the collision repair I did speak with the service manager before leaving the dealership. I was left with the impression that he didn't seem to feel the situation was any concern. After a lengthy conversation he did offer a car to use while they tried to locate a spring. After more unsatisfying conversation I was left with the offer of a $50 check or $100 service credit. I did not accept either as I was rightly concerned that if I did accept the offer the repairs would not be completed. The next day a spring was located and I left it to be fixed-losing more time off work. When I picked up the car the gear shift was replaced but i was still missing the protective cover for the gear shift. It was explained that the new part could be located. I have not heard from anyone at the dealership that the part has been located and i could come in the have it repaired. I part was on the car when I brought it in-I just assumed it would be replaced. I assume that the part was never ordered and the ticket was closed out More