Robert Brogden Buick GMC - Service Center

2018 GMC Sierra service and tire rotation Timely service, out within an hour. Scheduled the night before so pleased with the overall experience. Will return again for sure. No hassle proces Timely service, out within an hour. Scheduled the night before so pleased with the overall experience. Will return again for sure. No hassle process, out quickly. More

They can't be bothered, maybe you shouldn't bother either! Too much to say to do it justice but let's get to the heart of the matter. I expected to be treated fairly and the same as anyone else. They were in Too much to say to do it justice but let's get to the heart of the matter. I expected to be treated fairly and the same as anyone else. They were interested in getting me in for a recall and I added an oil change to the mix. I had a few other things to mention, but expected it would require a followup. Told it would be an hour, got there at 4:30pm and they close at 6pm. When I pulled up I mentioned to the adviser that I had some damage to my plastic clad aluminum wheels, and that I believed it would be covered by a warranty (Ally Major) that they had sold me at truck purchase. He said he doubted it was covered but would ask his supervisor. I offered to speak with the supervisor to explain my position, but he told me he would handle it. I sit for the next hour and 25 minutes ignored and not updated until 5 minutes before closing at which time he summoned me to his work station. During this time I had observed that every other client had their vehicles brought around and backed up to the door for easy exit. I didn't see mine as I got up, but figured it was coming. Dylan finished up the paperwork and passed it to me for my signature. I asked if there was news regarding the wheel damage. He said his supervisor told him it wasn't covered. I showed him a web page that explained what you get for Ally Major - interestingly it has a section where it states that if your item is not on a short list of things not covered, then it's covered. I showed him the list which doesn't list wheels (therefore it's covered, right?). He showed me a longer list of things that are covered and stated that the wheels aren't on it, but that he would check into it and see. I then went on to mention that they still owe me a seat rail cover (from a previous repair where they didn't reinstall it) and that the truck was shifting hard in low gear. I expected we would set another appointment to address both of these, but Dylan looked at me with no expression, passed me my keys and said I was good to go. It was clear by his manner that we were done. I felt brushed off, and I looked to see if my truck had been backed up like the others (though I doubted it since I was holding the keys). When I couldn't see it in the drive I asked where my truck was. He said it's out there. Then he called for the next customer. So, I left and went to find my truck in the lot. I believe I'll have to rethink my choice of dealership in the future. If you work in service, provide some. I don't think it's too much to ask to listen to the customer and offer a solution, or a followup appointment. TL;DR - If you like wasting your time and money and being treated indifferently, then this is your kind of place! More

Overbooked?? My 'at most an hour' service for tire rotation took 1 hr and 35 min forcing me to miss another appt I had. Free tire rotation didn't seem free as the My 'at most an hour' service for tire rotation took 1 hr and 35 min forcing me to miss another appt I had. Free tire rotation didn't seem free as the cost for the oil change was twice what I usually pay at Valvoline and took forever to do! More

Great service Allison was awesome thank you so much for the great service. The coffee machine was great lol. Oil change was very quick. Great service center Allison was awesome thank you so much for the great service. The coffee machine was great lol. Oil change was very quick. Great service center More

Good service. Good people. Service department is always very friendly and informative. I have recommended several of my family and friends to Robert Brogdan GMC, and they have a Service department is always very friendly and informative. I have recommended several of my family and friends to Robert Brogdan GMC, and they have all walked away very happy customers. More

very efficient Service department is very efficient and accommodating. Dealership always follows up to ensure that my service needs were met. Sales department wa Service department is very efficient and accommodating. Dealership always follows up to ensure that my service needs were met. Sales department was very efficient and knowledgeable when we purchased the Traverse. More

Friendly and helpful I was well taken care of from the minute I arrived until the minute I left. Jason and everyone really cares. Jason carefully researched the recommende I was well taken care of from the minute I arrived until the minute I left. Jason and everyone really cares. Jason carefully researched the recommended maintenance and explained what everything meant. More

Oil change, tire rotation Everyone was bery helpfull. Very quick to assist and great communication. Great service department. Switched to this dealer for service and was not Everyone was bery helpfull. Very quick to assist and great communication. Great service department. Switched to this dealer for service and was not disappointed. Would definately recommend to others. More

Great Service! Jason gave me a great service experience. He was courteous, informative and very helpful. My Yukon was ready when he said it would be and everything w Jason gave me a great service experience. He was courteous, informative and very helpful. My Yukon was ready when he said it would be and everything went very smooth. More

Horrible Service Department Do not care about customers. One wheel change - 2.5 hours, said it would be one hour. Will never go here or recommend to anyone Do not care about customers. One wheel change - 2.5 hours, said it would be one hour. Will never go here or recommend to anyone More