Robert Brogden Buick GMC - Service Center

Service Allison was my service advisor. She was the most pleasant and efficient I have ever experienced. All the work including an unscheduled recall was c Allison was my service advisor. She was the most pleasant and efficient I have ever experienced. All the work including an unscheduled recall was completed very quickly. I’d give her a raise if she worked for me! More

Great and fast service! I called in the morning and had a broken key, and needed it replaced ASAP. I was able to bring the vehicle in and have it done the same day and very I called in the morning and had a broken key, and needed it replaced ASAP. I was able to bring the vehicle in and have it done the same day and very quickly, they also fit me in for an oil change/tire rotation while we were there. Awesome job from everyone in service and parts! More

Professional Kristie was a great pleasant to work with and very prefessional. I have had multiple issues with my 2018 GMC Denali deisel and all issues have been re Kristie was a great pleasant to work with and very prefessional. I have had multiple issues with my 2018 GMC Denali deisel and all issues have been resolved to my satisfaction. More

Tire check with no appointment I noticed a construction staple in my tire. Drove to Brogden's, service department they were able to get to me right away and problem resolved. All I noticed a construction staple in my tire. Drove to Brogden's, service department they were able to get to me right away and problem resolved. All done within an hour. Great experience. More

Customer service could use improvement The person who checked us in could use some customer service instruction. He was not unpleasant, but also wasn’t welcoming. When we came back to get t The person who checked us in could use some customer service instruction. He was not unpleasant, but also wasn’t welcoming. When we came back to get the car he never greeted or even looked up at us, so we didn’t know if we should wait or if he was doing our paperwork. Also when We dropped off the car we showed him a plastic panel that looked like it came off from below the car - he glanced at it , said he didn’t know what it was and then didn’t convey to any technician to look and see where it might have come from. We researched later and found the GM logo and a # that confirmed it did belong under my car More

Took care of both vehicles in one visit! Service was as expected, I wish the wait times and availability was better but you can’t really expect any different where there is good service. Ever Service was as expected, I wish the wait times and availability was better but you can’t really expect any different where there is good service. Everyone comes to Brogden! More

Why make an appointment Made an appt for an oil change and waited over an hour before they even started on my vehicle. Service center always seems so disorganized. If I did Made an appt for an oil change and waited over an hour before they even started on my vehicle. Service center always seems so disorganized. If I didn’t have a service plan I would try and find another place to get my oil changed. More

Warranty Had a warranty lower control arm issue and brake recall. Kristie was very professional, very thorough and very kind. I will always ask for Kristie in Had a warranty lower control arm issue and brake recall. Kristie was very professional, very thorough and very kind. I will always ask for Kristie in the future. More

Don't go here if you want anything fixed correctly This is by far the worst dealership I've ever dealt with. I've had a large number of warranty issues and have had to make multiple trips on all of th This is by far the worst dealership I've ever dealt with. I've had a large number of warranty issues and have had to make multiple trips on all of them in order to get my issues resolved. The management and staff do not care about this and have done nothing to rectify. Follow up is non existent. I really like my truck, so it is disappointing because I plan to not buy a GM product again all because of this dealer. More

Regular service Watch out-they will push severe maintenance schedule even if meet GMC requirements for regular driving. Have owned vehicle for 30,000 miles and rarely Watch out-they will push severe maintenance schedule even if meet GMC requirements for regular driving. Have owned vehicle for 30,000 miles and rarely off-road or in 4wd. No need to touch transfer case. More