Robert Brogden Buick GMC - Service Center
Olathe, KS
1,956 Reviews of Robert Brogden Buick GMC - Service Center
Kristie is the best! Kristie Brown was so helpful and did everything she could to make our experience great! She was amazing. Called every time to update, and worked with Kristie Brown was so helpful and did everything she could to make our experience great! She was amazing. Called every time to update, and worked with our warranty. We couldn’t be happier with the service and Kristie’s help! More
Service for oil change Everything went great for my oil change! It was my 1st time going to Robert Brogden and the entire staff were very friendly and helpful! The shuttle d Everything went great for my oil change! It was my 1st time going to Robert Brogden and the entire staff were very friendly and helpful! The shuttle driver (I'm sorry I didn't get her name) was very friendly and courteous! Thank you very much! More
Very Satisfied As always service was great. Allison was very good, even went to see if I left my cell phone in the car. John Greenquest was great too and took time t As always service was great. Allison was very good, even went to see if I left my cell phone in the car. John Greenquest was great too and took time to visit with me while I waited on car. More
On time and easy Robert Brogden is always on time and predictable. They are easy to schedule with and are ALWAYS courteous and never pushy, but informative of any iss Robert Brogden is always on time and predictable. They are easy to schedule with and are ALWAYS courteous and never pushy, but informative of any issues I may have with my vehicle. More
Lack of true customer service I recently wrote a response and the reply is to call them. I want data on my car it is your responsibility to call ME. I was told to call the service I recently wrote a response and the reply is to call them. I want data on my car it is your responsibility to call ME. I was told to call the service desk when I first called to complain, not transfer me, not tell me they will get the info and forward it to me, no just call the service desk. Now in your response to my on line complaint you again tell me to call. This is not customer service, This is pass the buck. As I have said I don't have this problem when I take my Ford to the Ford dealer down the street. More
Fast and friendly! Robert Brogden worked with my schedule to get me in for a factory recall and a full service oil change, tire rotation, etc. They are always fast, frie Robert Brogden worked with my schedule to get me in for a factory recall and a full service oil change, tire rotation, etc. They are always fast, friendly, and deliver quality workmanship! More
Alison did a great job Alison explained the problem and the service tech did a great job at finding the problem. Seems to me Brogden service is better then most dealers. Alison explained the problem and the service tech did a great job at finding the problem. Seems to me Brogden service is better then most dealers. More
Oil change/service The service center staff is very efficient, organized, and timely. The staff is friendly and helpful. The waiting area very clean. Really happy to hav The service center staff is very efficient, organized, and timely. The staff is friendly and helpful. The waiting area very clean. Really happy to have the inspection MPVI so I know that all was checked and in good condition. More
sloppy techs The service advisor Adam Peters was very nice and helpful, but this is the second time that I have had service work done there, and when I went to get The service advisor Adam Peters was very nice and helpful, but this is the second time that I have had service work done there, and when I went to get into my car, there was grease or oil on the floor mats. The technician Levi Kerr didn't even put down the paper floor mat protectors or seat protectors. However Adam Peters did clean it up when I showed him. I traded in a VW to by my GMC. When I had my VW serviced at Bud Brown, this kind of thing never happened. At Bud Brown they also vacuumed the inside and washed the outside of the car during an oil change and tire repair service. A few months ago during a service, they needed to order a part for the sun roof. Adivisor Kristi forgot, so it took longer and an extra trip to get that done. Just disappointed with what service I receive from Brogden compared with other dealerships I have dealt with. More
Recall issue solved Kristie was excellent to work with even though we had multiple issues, she stayed focused and helpful on the problems. Excellent follow up on problems Kristie was excellent to work with even though we had multiple issues, she stayed focused and helpful on the problems. Excellent follow up on problems More