Robert Brogden Buick GMC - Service Center

Wonderful Our Service Advisor was great to work with. I was kept in the loop on the repairs needed and work was completed in a timely manor. Very happy with t Our Service Advisor was great to work with. I was kept in the loop on the repairs needed and work was completed in a timely manor. Very happy with the service provided on the vehicle. More

Warranty Service The Robert Brogden Buick GMC staff was very efficient in taking care of some warranty work on a service vehicle of ours. Thanks for the help in gett The Robert Brogden Buick GMC staff was very efficient in taking care of some warranty work on a service vehicle of ours. Thanks for the help in getting back on the road.. More

Quality customer service Great service! Quick & done right! I've been helped by Kristie & Allison both. They work hard & made sure the task was done right & to my expectation. Great service! Quick & done right! I've been helped by Kristie & Allison both. They work hard & made sure the task was done right & to my expectation. Pres has sold me 2 vehicles in the last 3-4 months & was great & very thoughtful to deal with. Thank you! More

Very friendly and efficient!! The service has always been fast and efficient. The work was always explained to me. It was nice working with Allison. She was very knowledgeable. The service has always been fast and efficient. The work was always explained to me. It was nice working with Allison. She was very knowledgeable. More

Poor customer service, horrible repair shop When my wife took in her car and tried to explain what is going on, they had a very "you're a woman and don't know anything" attitude towards her. Be When my wife took in her car and tried to explain what is going on, they had a very "you're a woman and don't know anything" attitude towards her. Because of unwillingness to listen, we had to take the vehicle in multiple times for the same problem, a warranty repair, the last time they finally fixed the issue, if they had just listened to my wife to begin with, they would have fixed it the first time. Wife had to talk to the service manager before anyone would listen. Then, five days after the repair and we've picked up the car, they call and say that we owe them $200 for the warranty repair. I told them this was the same ongoing problem had been dealing with for several weeks and additionally they never said anything about owing money before they started/completed the repair. The service manager said not to worry he would get it taken care of. A month later the heater stopped working in the car and we called to set up a repair. They said we still owed $200 for the previous repair. From now on, if I have warranty work, I'll drive the extra 20 minutes to the other Buick dealership. More

Great Experience I live in DFW but travel to Leawood for holidays. This visit was my 2nd trip to see your team. Kristie is a rockstar and was a joy to deal with. Even I live in DFW but travel to Leawood for holidays. This visit was my 2nd trip to see your team. Kristie is a rockstar and was a joy to deal with. Even though they couldn’t get me fixed quick enough (I was leaving town the next day) she ensured I’d be safe traveling home. I’ve had 2 visits in 2 years and both have been very enjoyable. More

Service Department Experience Took my Truck in to have a recall completed. The service writers do not come into the drive-through lane to meet you. They stay inside looking at yo Took my Truck in to have a recall completed. The service writers do not come into the drive-through lane to meet you. They stay inside looking at you and wait for you to come inside to them. When the work was completed I was not called and just before the dealership was scheduled to close, I called them only to find out that my vehicle had been done since noon. I came home with the vehicle and discovered that the dash panel around my radio and heater control box is loose and will not snap into place. I used to be a dealership mechanic in the mid seventies and even then, we had quality controls in-place far exceed that of Robert Brogden Buick, GMC. More

Great experience! I went in for my first oil change on my Terrain. It was quick and painless! The service advisor was very pleasant and seemed to be knowledgeable. I went in for my first oil change on my Terrain. It was quick and painless! The service advisor was very pleasant and seemed to be knowledgeable. More

Kristie is the bomb! Took my wife's Yukon in for service, check it out and let me know of any issues. Kristie took the time to listen to my concerns and gave me the confi Took my wife's Yukon in for service, check it out and let me know of any issues. Kristie took the time to listen to my concerns and gave me the confidence that I needed that my car would be taken care of. She explained all the findings and help formulate a plan to correct the issues based on importance and cost. Couldn't be more happy with her and the team. Thank you very much!!! More

I can see Doing a previous walk around the service representative noted the rear wiper was not doing a 100% job. Technician agreed could not repair existing whi Doing a previous walk around the service representative noted the rear wiper was not doing a 100% job. Technician agreed could not repair existing while and a new one was ordered. This visit remove the old arm put the new arm in place now I can see out my back window perfect timing for this winter weather More