Robert Brogden Buick GMC - Service Center

Excellent service by Ernesto! Ernesto did a great job helping me get my vehicle looked at quickly for an air conditioning issue I have been experiencing. It was done quickly and h Ernesto did a great job helping me get my vehicle looked at quickly for an air conditioning issue I have been experiencing. It was done quickly and he had a bid to me when I picked it up. I have to wait to have it fixed due to lack of funds right now during the COVID 19 situation. I hope to have it fixed soon and will be back dealing with Ernesto then. More

Normally Good Service Fell Well Short I have brought my 2017 Yukon into Robert Brogden in the past for service and they have always been great, until my most recent servicing. I brought my I have brought my 2017 Yukon into Robert Brogden in the past for service and they have always been great, until my most recent servicing. I brought my vehicle in for service on a few issues: Transmission check, steering wheel clicking, center console screen issues. The tech looked over the transmission and there was no issues that he could find, i was fine with this response. The steering wheel clicking was due to bearings being worn out in the steering column but the service rep quoted me $315 for the repair, which i agreed to. The center console screen has been shutting off and turning back on at random times and the service rep said that there was a software update that could be done for $45, which i agreed to. After all of these issues were explained they offered me a loaner vehicle due to the fact that it would be around 3 hours to complete the repairs. After more than 5 hours i received a call from the service rep that my vehicle was done. This is where my issues lie, upon my arrival the service rep told me that the software update was a "long one" and that it would take an hour and a half to complete and would be over $200. The $200 price was due to the hour and a half of shop labor to complete the software update. How on earth are you going to charge your clients labor time for having the vehicle plugged into a computer to download a software update. My second issue was the original $315 quoted for my steering wheel repair ended up being over $470. The service rep said that he had originally quoted me $315 and that was just the labor price not the labor and parts price total. I was not thrilled by that response and he did discount the repair back down to the original price quoted plus tax. The service rep was very friendly overall but with the issues mentioned above i will not be using Robert Brogden for service or purchase of new vehicles in the future. More

They do Very nice job...and very friendly, thanks so much, for everything you doing... t h a n k s And God bless you... much, for everything you doing... t h a n k s And God bless you... More

The service department is so friendly and always able to work with your schedule to get your vehicles worked on. Thank you! Kristie Brown awesome job. work with your schedule to get your vehicles worked on. Thank you! Kristie Brown awesome job. More

Allison was very thorough and welcoming during the whole encounter. She gave me details and welcomed my input. She quickly resolved the problem we had after the service was completed. encounter. She gave me details and welcomed my input. She quickly resolved the problem we had after the service was completed. More

Always courteous and kind with professionalism at every step. Thank you ! I didn’t know my battery was bad but service dept. found the problem before I had a problem!!!! Cool 😎 step. Thank you ! I didn’t know my battery was bad but service dept. found the problem before I had a problem!!!! Cool 😎 More

Almost a 5 Star performance! Everything about my 2 service jobs were picture perfect. Courtesy rides to and from the dealership were unexpectedly great. Service advisor was atte Everything about my 2 service jobs were picture perfect. Courtesy rides to and from the dealership were unexpectedly great. Service advisor was attentive and informed. Down time for the 2 vehicles was minimal. One star demerit for the excessive labor charge of $158.00/hour. I realize you've got to make a buck to survive, but, c'mon man. More

Great People! The change of management over the last few years which brought in amazing people like Allison Leach and Kristie who both communicate so well and work The change of management over the last few years which brought in amazing people like Allison Leach and Kristie who both communicate so well and work as a team to help the process go smooth and efficient! I just was telling a friend how they treat us like individual clients not just another customer walking to the counter. I feel I have a representative I can call and who knows my needs upon calling to schedule any service. I know this must mean they have a great team behind them from valets to mechanics as well. More

The mechanic was incompetent and lazy. He gave an incorrect diagnosis and recommended replacing parts that didn’t need fixing. I took my business elsewhere. incorrect diagnosis and recommended replacing parts that didn’t need fixing. I took my business elsewhere. More

Allison took care of the concern quickly and delivered options. I appreciate the willingness to go through the options and make sure I didn’t leave uninformed. options. I appreciate the willingness to go through the options and make sure I didn’t leave uninformed. More