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Robert Brogden Buick GMC - Service Center
Olathe, KS
1,959 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,959 Reviews of Robert Brogden Buick GMC - Service Center
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April 27, 2020
No social distancing in the waiting area! Check in great! then BAM waiting area! 15 people crowded in a 12x16 foot area!. No one wearing a mask. Frightening! As a healthcare professional Check in great! then BAM waiting area! 15 people crowded in a 12x16 foot area!. No one wearing a mask. Frightening! As a healthcare professional and continuing to work with COVID patients I was shocked to see this happening in the county with the HIGHEST number of cases in the STATE! Then, having to wait a hour and a half for an oil change and tire rotation. "we are down a couple of guys in the service area." I walked past all the bays to get away from the waiting room. Totally full of cars. Lots of guys hanging out... My car no where to be seen. Walked back to waiting area outside. (pouring rain but under eaves) 2 mins later vehicle appears. Customer before me said HE waited a hour and a half for his oil change and tire rotation. They did not charge him for the service. I asked if I was going to receive the same treatment. His invoice attendant said that he paid. I watched He did not! My invoice attendant did NOT charge me. I did offer to pay and she declined. No apology though or sincerity. Where are your invoice attendants that are so experienced and sincere? VERY disappointed. Not what I have experienced in the past. NON compliant with social distancing or following Governor's guidelines! Please do not stereotype me as a woman with issues. Male customer response to complaint, "We won't charge you sir." Response to me, no comment, no smile, handed me a receipt. Goodbye. More
by LISA8METCALF
Verified CustomerEmployees Worked With
not sure
April 27, 2020
Service on my GMC was not what I expected I took my truck in for scheduled oil change and tire rotation. The truck had a slight engine miss. They told me it needed an injector cleaning. Recom I took my truck in for scheduled oil change and tire rotation. The truck had a slight engine miss. They told me it needed an injector cleaning. Recommended by GMC at 30,000 miles. It still has the same slight engine miss. The injector cleaning did nothing. The mechanic poured the injector cleaner down the side of my truck. The truck is white so it made a big mess. I hope it doesn't screw up the paint. More
by DKROBBINS11
Employees Worked With
Look at your records to see who worked on my truck.
April 21, 2020
It was a very nice and the people are very good it what they do they toke very good care of me and a will always get my car serviced your service department they do they toke very good care of me and a will always get my car serviced your service department More
by DONALDALLEN1488. Com
Employees Worked With
Kristie Brown, Allison Leach
April 11, 2020
Quick in and out. Minimum contact. Allison was very helpful. I left off my car and was happy to receive a call before I even got home. Well done! helpful. I left off my car and was happy to receive a call before I even got home. Well done! More
by tomlterrell
Employees Worked With
Preskuf Taylor, Allison Leach
April 10, 2020
They are very responsive and answered all my questions. They even had the broken part at service desk when I went to pick up my truck so I could view the bad part. They are awesome to work with They even had the broken part at service desk when I went to pick up my truck so I could view the bad part. They are awesome to work with More
by yourheartlandrealtor
Employees Worked With
John in service
April 10, 2020
Service department The service department at Robert Brogden Buick GMC removed the running boards from my newly purchased Toyota Tacoma Limited 2017 truck fast and no has The service department at Robert Brogden Buick GMC removed the running boards from my newly purchased Toyota Tacoma Limited 2017 truck fast and no hassle. More
by Ron Holtorf
Employees Worked With
Kristie Brown
April 09, 2020
Great Service And Speedy Completion of standard 5000 mile oil change on my Sierra 1500. Great Location but no sales people available in the early am. oil change on my Sierra 1500. Great Location but no sales people available in the early am. More
by 20racer
Employees Worked With
Kristie Brown
