Back

Robert Brogden Buick GMC - Service Center

Olathe, KS

4.4
1,952 Reviews

1,952 Reviews of Robert Brogden Buick GMC - Service Center

Sort by
October 17, 2024

I appreciate the great service on a timely basis. The quick device and the special prices are great! More

by George Fine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Land
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Robert Brogden Buick GMC responded

Thank you so much for your wonderful review, George! We’re thrilled to hear that you appreciated the great service and timely assistance at Robert Brogden Buick GMC. Our team works hard to provide quick service and special pricing, and it's always encouraging to receive positive feedback. We look forward to seeing you again! Sincerely, The Robert Brogden Buick GMC Team

October 17, 2024

Awesome Service dept! fast and reliable will.be back! cost also good Robert Brogden is Freat More

by DARRELHOLDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Land
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear you had an awesome experience with our service department at Robert Brogden Buick GMC. Fast, reliable service is what we strive for, and we appreciate your recognition of our competitive pricing. We look forward to seeing you next time! Sincerely, The Robert Brogden Buick GMC Team

October 16, 2024

Great service team. Scott was a GREAT help and very informative. He answered all my questions and made the service appointment easy. More

by brian.l.koski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Phegley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Brian! We’re thrilled to hear that Scott was able to assist you and provide great service during your appointment at Robert Brogden Buick GMC. Our team strives to make every experience easy and informative, so your feedback means a lot to us. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

October 12, 2024

Purchased a brand new car on 9/3 and it had white specs of paint all on the front bumper, hood, and side mirrors. Took it back 9/9. Got it back last week and the only thing that was corrected was the hood. More

by LG
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sebastien Granger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Levin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Enoch Kritzell
Oct 14, 2024 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us. We understand your frustration regarding the paint issues on your new vehicle and the delay in resolving them. At Robert Brogden Buick GMC, we strive to meet the highest standards of quality and service. Please don’t hesitate to reach out to us directly to discuss this matter further. We genuinely appreciate your patience and hope to resolve this for you as quickly as possible. Sincerely, The Robert Brogden Buick GMC Team

October 12, 2024

Excellent sales support, excellent finance support, good selection of vehicles, pleasant dealership environment. Would buy another vehicle from Robert Brogden Buick GMC. More

by s28945
Recommend Dealer
Yes
Employees Worked With
Paul Levin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Robert Brogden Buick GMC responded

Thank you for the wonderful feedback! We're thrilled to hear that you had an excellent experience with the sales and finance support at Robert Brogden Buick GMC. It's great to know that you enjoyed our selection of vehicles and the pleasant environment in our dealership. We would love to assist you with your next vehicle purchase. See you again soon! Sincerely, The Robert Brogden Buick GMC Team

October 10, 2024

The people in the dealership were very nice and accommodating. The dealership was clean and had snacks and drinks for you while waiting. More

by nick.kenney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Blackman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Sargent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Phegley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Robert Brogden Buick GMC responded

Thank you for your kind review! We’re thrilled to hear that you found our team at Robert Brogden's Olathe Buick GMC to be nice and accommodating. We're also glad you enjoyed the clean environment and the refreshments we provide. We appreciate your feedback and hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

October 05, 2024

The service writers should ask if we have any concerns up front. I wanted to have something done and he said I had to tell him that at the beginning of the check in. The new car department didn’t make any More

by brian.t.mead2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Robert Brogden Buick GMC responded

Thank you for your feedback! We appreciate you sharing your experience at Robert Brogden Buick GMC. We understand your concerns about the service check-in process and communication from the new car department. We strive for excellent customer service and your insights are valuable in helping us improve. Please feel free to reach out to us directly if you’d like to discuss this further. Thank you for choosing us! Sincerely, The Robert Brogden Buick GMC Team

October 05, 2024

I made the appointment a couple of weeks out for a recall I received multiple text confirming my appointment and when I got there I they took my key and within 5 minutes they came to me and said that did More

by Corporateeyecandy
Service Communication
Recommend Dealer
No
Employees Worked With
No idea
Oct 07, 2024 -

Robert Brogden Buick GMC responded

Thank you for providing us with your feedback. For this specific recall we have to follow the standard operating procedure in place, which is inspecting the parts to see if they need to be replaced. In this case the parts needed to be replaced and to get the new parts we have to order them specifically by the vehicles VIN number. If you would like to discuss this matter further, please feel free to reach out to us directly. Sincerely, The Robert Brogden Buick GMC Team

October 04, 2024

I was there early for my oil change but they went and took me early. Very happy about that!!!! More

by LOTO925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Land
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Robert Brogden Buick GMC responded

Thank you so much for your wonderful review! We're thrilled to hear that your oil change went smoothly and that we were able to take care of you early. At Robert Brogden Buick GMC, we strive to provide excellent service and it's great to know we met your expectations. We look forward to seeing you again! Sincerely, The Robert Brogden Buick GMC Team

October 04, 2024

Pretty good. Drag everything out too long. Too much back and forth between salesman and his boss. More

by Novak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Levin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Phegley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Robert Brogden Buick GMC responded

Thank you for your feedback! We understand there may have been some delays during the process, which can be frustrating. We appreciate your insights and will work on improving our communication to make the experience smoother. If you have any further concerns or need assistance, please feel free to reach out to us directly. We value your input! Sincerely, The Robert Brogden Buick GMC Team

...
10
...