Robert Basil Cadillac

Service is very poor- SIX weeks out for appointments, owned car less than 3 months, no loaners, no follow-up, service people very rude, sorry I bought from this dealer- been buying Cadillacs for 35 years owned car less than 3 months, no loaners, no follow-up, service people very rude, sorry I bought from this dealer- been buying Cadillacs for 35 years, never had such terrible service More

I just wanted to take the opportunity to write my sincerest thanks to Robert Basil Cadillac for their service and dedication. James Griffin, the sales manager, and our salesman, Dan Loehfelm, went ab sincerest thanks to Robert Basil Cadillac for their service and dedication. James Griffin, the sales manager, and our salesman, Dan Loehfelm, went above and beyond to provide our family with a quality used vehicle. They took time to answer all of our questions in a timely manner and with honesty. We were greatly impressed at the attention to detail that was put into every aspect when preparing our vehicle; it truly looked amazing! Our overall buying experience was open and professional and we would certainly make the trip from Rochester, NY again when in need for another vehicle. More

I’m so HAPPY with this dealership! My sale’s girl Madison was absolutely Awesome! She took the time to answer all my questions & make sure I was getting the vehicle I wanted. The de My sale’s girl Madison was absolutely Awesome! She took the time to answer all my questions & make sure I was getting the vehicle I wanted. The detail shop did a great job on my 2022 XT4 and boy do I LOVE my new Vehicle!! More

Had a great experience purchasing a 2008 Cadillac dts platinum. Sales staff was very helpful as was their finance guy. platinum. Sales staff was very helpful as was their finance guy. More

Timely, professional, good value. I had just purchased another vehicle and got a great trade and price from Gavin. I wanted a couple of factory options. It was somewhat complicated, bu I had just purchased another vehicle and got a great trade and price from Gavin. I wanted a couple of factory options. It was somewhat complicated, but Jason in parts got everything for me overnight, applied all of the discount s and points. Quality products, great price and I didn't have to install them. Good deal. More

Great service from start to finish. I called around for a woman sales rep...no dealership had one, only Basil. I was impressed by that alone in this day, women should be represented in I called around for a woman sales rep...no dealership had one, only Basil. I was impressed by that alone in this day, women should be represented in all jobs. Hats off to Basil. More