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Robert Basil Buick GMC

Orchard Park, NY

4.4
73 Reviews

3475 Southwestern Blvd

Orchard Park, NY

14127

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Showing 73 reviews

June 22, 2021

Had a deal done over the phone by text messages, when I went to pick up the new vehicle the salesman informed me that they were not willing to buy out my lease, after I sent pictures and was promised that More

by Not happy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nate
Jun 24, 2021 -

Robert Basil Buick GMC responded

We apologize about your poor experience here. We have escalated this to management take your feedback very seriously. Feel free to contact us at basilcares@robertbasilcars.com for any further comments.

Jun 24, 2021 -

Not happy responded

I’m not sure if the salesman made a mistake or it was a blatant lie just to make a deal an leave me stuck with a $3000 lease turn in fee, the more I think about it the angrier I get , if someone wants to contact me and have me forward our back and forth text messages I would be happy to.

December 30, 2018

Quick service Justin H helped me seconds from walking through the door and got me into a newer vehicle shortly after. Super friendly staff and comfortable place to More

by BobU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin H
Jan 08, 2019 -

Robert Basil Buick GMC responded

We're happy you found our staff to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 25, 2018

3:5 hours of my life I can’t get back Had. 9:30am APPOINTMENT on 4/24/18 to have new tires mounted and installed and wheel alignment. Tires were ordered 4/23/18. Arrived at service cen More

by Dave 424
Recommend Dealer
No
Employees Worked With
Jordan Chevier
Apr 27, 2018 -

Robert Basil Buick GMC responded

Hi there, We apologize about this experience. You are absolutely correct this is not how we strive to handle our service appointments. We are looking into where exactly we failed here and appreciate your feedback. Thank you

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