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Robert Basil Buick GMC

Overview Reviews (73)

Robert Basil Buick GMC

Name: Robert Basil Buick GMC
Address: 3475 Southwestern Blvd, Orchard Park, NY, 14127, US
Telephone: (716) 667-2000
Rating: 4.4

4.4

73 Reviews

3475 Southwestern Blvd, Orchard Park, New York 14127

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Sales: (716) 667-2000

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Robert Basil Buick GMC

Orchard Park, NY

Overview

Reviews

4.4

73 Reviews

Call Dealership (716) 667-2000

3475 Southwestern Blvd

Orchard Park, NY

14127

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4.4

73 Reviews

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This rating includes all dealership reviews, with more weight given to recent reviews.

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Overview Reviews (73)

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Sales: (716) 667-2000

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Showing 73 reviews

June 26, 2022

SALES VISIT - USED

HEY, I LIVE IN MICHIGAN LOOKED ON THE WEB SITE TO SEE IF I COULD FIND A CORVETTE ! AND THIS DEALERSHIP IS NOT BEING TRUEFULL ABOUT THE CARS THEY HAVE FOR SALE! IT HAS BEEN 8 DAYS NOW I PUT A DEPOSIT ON IT I COULD FIND A CORVETTE ! AND THIS DEALERSHIP IS NOT BEING TRUEFULL ABOUT THE CARS THEY HAVE FOR SALE! IT HAS BEEN 8 DAYS NOW I PUT A DEPOSIT ON IT AND NO CAR NO DEAL YET AND NO RETURN OF MY DEPOSIT JUST A LOT OF LIES! HEY ONE GUY LEFT ME A MESSAGE THAT HE WAS GOING TO BE OFF SICK FOR 3 DAYS ,HOW DOES ANYONE KNOW HOW LONG THEY ARE GOING TO BE SICK FOR? HOW STUPID TO THEY THINK WE ARE! A WORD TO THE WISE , IF YOU ARE BUYING OVER THE INTERNET DON'T GIVE THEM A DEPOSIT YOU MIGHT NOT GET IT BACK OR THE CAR YOU PUT IT ON! More

by TOMMYD21DAM

Customer Service

Friendliness

Price

Recommend Dealer

Employees Worked With

JAMES GRIFFIN

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Jun 27, 2022 -

Robert Basil Buick GMC responded

We're disappointed to hear of the negative experience you had at our location. We have escalated this to management and take your feedback very seriously. Someone should be reaching out to you shortly, in the meantime feel free to contact us at basilcares@robertbasilcars.com for any further comments.

June 26, 2022

SALES VISIT - USED

Reached out to the dealership several times and never got a single response, looking elsewhere. a single response, looking elsewhere. More

by Dericka123

Customer Service

Friendliness

Price

Recommend Dealer

Employees Worked With

Cassie Soucia

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Jun 27, 2022 -

Robert Basil Buick GMC responded

June 23, 2022

SERVICE VISIT

Very efficient. ,.I appreciate it. Had a pleasant experience, work done in timely fashion friendly staff ,.I appreciate it. Had a pleasant experience, work done in timely fashion friendly staff More

by captim38

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Jess Basil, Cassie Soucia, Pat Delia

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June 14, 2022

SERVICE VISIT

Jeff Werner service manager went above and beyond expectations for my oil change. The tire leak was repaired. The wax job detailed. The floor mat vacuumed. The dash board dusted clean. Began lining u expectations for my oil change. The tire leak was repaired. The wax job detailed. The floor mat vacuumed. The dash board dusted clean. Began lining up my next car with Cadillac brand manager Pat Delia. More

by Jackie

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Jeff Werner Service manager, Pat Delia

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June 14, 2022

SERVICE VISIT

I appreciated them getting me in today and having a shuttle service yo get me to and from work. shuttle service yo get me to and from work. More

by jlschaffstall

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Jordan

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May 26, 2022

SALES VISIT - NEW

Dealer is clean and staff was willing to help. My process of buying a new truck was quick and easy. It was a pleasant trip to the dealer. My salesman brian and sales manager George were knowledgea My process of buying a new truck was quick and easy. It was a pleasant trip to the dealer. My salesman brian and sales manager George were knowledgeable and promptly answered any of my questions and concerns. I will recommend this dealership to my friends and family. Thank you! More

by Joessledsolutions

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Brian ficker and george

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Jun 03, 2022 -

Robert Basil Buick GMC responded

Thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by!

May 20, 2022

SERVICE VISIT

We had an appointment and they took car in right away. We asked if we should rotate the tires and they said that it’s not necessary until oil change. We asked if we should rotate the tires and they said that it’s not necessary until oil change. More

by Lou

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Jess Basil

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Jun 03, 2022 -

Robert Basil Buick GMC responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon.

May 20, 2022

SERVICE VISIT

very courteous, friendly. staff was more than just there. great inter action would recommend dealership to others staff was more than just there. great inter action would recommend dealership to others More

by kubie454

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

ashley

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Jun 03, 2022 -

Robert Basil Buick GMC responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon.

Jun 03, 2022 -

kubie454 responded

I stated what I honestly experienced

May 12, 2022

SALES VISIT - USED

Salesman (Nathan) was very knowledgeable in all models I was Interested in. Made very helpful recomendations , and was not pushy. was Interested in. Made very helpful recomendations , and was not pushy. More

by Natureboy56

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Nathan Cammarano

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Jun 03, 2022 -

Robert Basil Buick GMC responded

Thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by!

May 12, 2022

SERVICE VISIT

Service really know their stuff. My car is running in Optimum performance. Thank you Basil. My car is running in Optimum performance. Thank you Basil. More

by Lady Denise

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Pat Delia

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Jun 03, 2022 -

Robert Basil Buick GMC responded

Thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by!

Robert Basil Buick GMC

Showing 73 reviews

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