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20 Reviews of Robbins Nissan - Service Center
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February 04, 2020
good response to my concerns In response to my service concerns, I received no less than 5 different responses to resolve my issue. Ultimately, the service department lowered the In response to my service concerns, I received no less than 5 different responses to resolve my issue. Ultimately, the service department lowered the cost of my repair by $1000. I was pleased. More
by pboros11
Employees Worked With
Jose Espinosa, Micheal Dials, Mike Flores, Zak Banamar, Justin Brown, Mitchell Castro, Lawrence Benson, James Deguzman, Efferen Bryant, Mark Eaton
November 23, 2019
Poor service. Representative would not provide update on time for my appointment when asked. When I asked again I was just told “soon”. An oil change should never take 2 hours on an appointment. A walk time for my appointment when asked. When I asked again I was just told “soon”. An oil change should never take 2 hours on an appointment. A walk in would be understandable. If they were unable to service my car at the appointment time I should have been notified rather than being trapped at the dealer. More
by Jim P
Employees Worked With
Jessica
October 05, 2019
Steer clear of this unethical delaership. In my opinion, the service shop at Robbins Nissan is horrible. After dealing with them on a few occasions, I have found them to be totally incompetent In my opinion, the service shop at Robbins Nissan is horrible. After dealing with them on a few occasions, I have found them to be totally incompetent as well as being very, very DISHONEST. After my last encounter with them, I'm starting to question the previous work that they have performed on my vehicle. In my opinion, you should steer clear of this dealership. You'll be thankful in the long run. More
by antwoine
Employees Worked With
Erick Doerr
September 21, 2017
STAY AWAY FROM ROBBINS NISSAN!!!!!!! If I could I’d give them 0 stars. Make sure y’all read all reviews before even stopping by to browse their dealership so y’all can save some trouble a If I could I’d give them 0 stars. Make sure y’all read all reviews before even stopping by to browse their dealership so y’all can save some trouble and time. My previous car was totaled due to the floods in August, so my insurance paid it off. My husband and I went ahead to purchase a vehicle from them over the weekend of 09/15/17 to be exact. I did not mind a broken windshield that the vehicle we got had because they promised me they’d fix it and promised it’d be ready that same day. Then, they called my husband at around 6pm that it was not ready, yet again they promised it’d ready by the next day. And, again! IT WAS NOT READY! I honestly needed a car to get to work so my husband And I picked it up how it was so I could get to work the next day. They told me to take it the next day because for sure they were going to have it ready, they said they had and assured me they had the glass it just needed to be installed. Okay no, they lied AGAIN!! and not just that! They even lied about having the glass! They did not even have it!!!they changed the whole story on my husband when he went to drop it off !!At this point I do not even know what to do! I am very upset because this is day 5, 09/20/2017!! And my car is still not ready and on top of that all the LIES And their stories that they like to make up. Although they gave us a rental on day 5, that is not enough and did not make up for everything that they are making me go through. Also, their employees don’t have respect for customers. When I was explaining the situation to one of them he was laughing in my face. BAD CUSTOMRR SERVICE! My main concern is that they lie non-stop. SAVE YOURSELF SOME TIME, DO NOT WASTE YOUR TIME HERE. Read all reviews they are mostly NEGATIVE so that says a lot. I Should've done that before coming to Robbins Nissan. I DO NOT RECOMMEND AT ALL. *UPDATE: 09/21/2017* I decided or was convinced by my husband to give them 1 more day and I agreed. Okay, today in the morning my husband called and told them to have it ready by 3pm if not that we’d just pick it up because we cannot waste more time with them, when my husband was on the phone with them one of the salesmen confessed to my husband that he’s just been telling us what his manager tells them to say that its really out of the sales team control. Okay, so now, I Know that it was THE MANAGER LYING AND MAKING UP STUFF ALL ALONG. WOW, what kind of manager is that? HORRIBLE! Never acquiring another vehicle from them and if I could and if I knew how terrible of a dealership this is, I would’ve never given them my business. *********STAY AWAY FROM ROBBINS NISSAN! ***************** And read all reviews, NEGATIVE. On the other hand, ROBBINS CHEVY is beyond better, very professional and even their building looks better and more professional, the employees there are very helpful and professional. We bought our previous car there and it was Amazing!! Never had a problem with them and they do not lie!!! More
by betsuavaldez
Employees Worked With
MANAGER IN THE USEDCARS SIDE
May 09, 2017
IN & OUT SAME DAY Service center has modern diagnostic equipment. Great service and workmanship; in and out same day. Problem diagnosed very quickly and taken care o Service center has modern diagnostic equipment. Great service and workmanship; in and out same day. Problem diagnosed very quickly and taken care of same day. THANKS More
by Pancho
Employees Worked With
Patrick Uhlig
December 28, 2015
Excellent Service Everyone from the moment I drove up and they greeted me were very courteous and helpful. Fast service, awesome customer service. Comfortable waiting Everyone from the moment I drove up and they greeted me were very courteous and helpful. Fast service, awesome customer service. Comfortable waiting room with free water and snacks. More
by CarlaS
Employees Worked With
Service team
December 27, 2015
Not Professional My experience: Customer Service is unacceptable. Management is disrespectful and does not respond well or value feedback when informed of their weakn My experience: Customer Service is unacceptable. Management is disrespectful and does not respond well or value feedback when informed of their weaknesses and inferior products. More
by CB1516
Employees Worked With
Manager
October 26, 2015
The dealership went above and beyond-during service I took my car to get serviced on a Friday. I needed an oil change, my windshield wiper was broken-several minor things. I dropped it off in the mornin I took my car to get serviced on a Friday. I needed an oil change, my windshield wiper was broken-several minor things. I dropped it off in the morning and had a coworker take me to work and figured I would return for it at lunch time. I had several work emergencies happen that day, and was not able to take a lunch break and had to stay late at work. At 6:20 when I was finally able to leave work, I realized that the service department was closed and I had forgotten all about picking up my car. I called and spoke to the manager on duty and he was beyond helpful and friendly! They went the extra mile to get my keys out of the service department and make sure I was able to get my car that evening. They never acted annoyed or inconvenienced with me-just treated me with friendliness, kindness, and helpfulness. Everyone I dealt with was incredible and Paul Poock made me feel so grateful I chose Robbins Nissan for my service needs More
by kpeay
Employees Worked With
Paul Poock
September 29, 2015
Customer Service is #1 The main reason I bought a Nissan was because I have seen my mother and sister get such great service on their cars. Brock, the service manager, and E The main reason I bought a Nissan was because I have seen my mother and sister get such great service on their cars. Brock, the service manager, and Ed, our go to service coordinator, build a relationship with the owners and can explain what is going on with the car. My family has never been "taken advantage of" in the service department. After seeing the level of respect and customer service given to my family when it was time to buy a new car I chose to buy a Nissan based on the customer service department. I can testify that you will not regret buying a car and working with Robbins Nissan. Now me, my mother, and my sister all have new Nissan vehicles and always take our cars in to be serviced. Ed will answer any questions we have and treats us like family! More
by Bound4Joy
Employees Worked With
Ed McMahan, Brock Pennel
April 21, 2015
Service Department I just got a Clara this morning that my tag and extra key were ready. So I went in, picked up the tags and the lady at the desk told me that service w I just got a Clara this morning that my tag and extra key were ready. So I went in, picked up the tags and the lady at the desk told me that service would put the tags on for me. I pulled around to service, a man came out to greet me and five minutes later I had me sticker and tags on. Maybe not such a big deal but the attitude at Robbins is what I appreciate. It's important to me and they get it! Thanks to everyone. More
by Kenny
Employees Worked With
Ed
