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Robbins Nissan
Humble, TX
125 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 125 reviews
August 30, 2019
First car This is my first “big girl” purchase everyone was super nice and super helpful. Definitely would recommend them to anyone who is making their “first b This is my first “big girl” purchase everyone was super nice and super helpful. Definitely would recommend them to anyone who is making their “first big girl” purchase too More
by Bcarver86
Employees Worked With
Herbert brown
July 31, 2019
It was a great experience, very helpful and very genuine. The reason I give my experience a great review was since the Sales Consultant and the salesman were very welcoming and helpful towards me , they commu The reason I give my experience a great review was since the Sales Consultant and the salesman were very welcoming and helpful towards me , they communicated very well about the information about buying a vehicle. Mostly importantly i would recommend this place , it was a very good experience. More
by Ashleyyopez
Employees Worked With
Herbert Brown, Chris Hatton
July 12, 2019
Disappointing Experience & Regret Purchase We purchased a Nissan Armada Platinum on June 29, 2019. We went through the typical price negotiation and then waited several hours to finalize the de We purchased a Nissan Armada Platinum on June 29, 2019. We went through the typical price negotiation and then waited several hours to finalize the deal with the finance manager. After signing our first few documents we got to the page with the mileage which was 5,700! Turns out this a “demo” car. After initial shock we (regretably) proceeded. The next day we went out to the car in the bright daylight (it had been stormy and overcast the day before) and saw that the interior was scuffed up, the exterior had a good number of rock chips, a starburst windshield crack, a very scratched up cargo plate and a damaged rear seat. The car we traded in was actually in better condition. The dealer agreed to take care of it. They had it for four days. They repaired the windshield. They repainted the front and rear bumped and left overspray. They did NOT replace the cargo plate. They did NOT fix the damaged seat or any of the interior scuffs which are significant. Basically, it feels like we bought a used car in “good” versus “excellent” condition. And...of couse we are starting ownership 5700 miles into the warranty. My point in all of this is that the dealership was not up front about this being a demo car. We would have negotiated very differently. Be very wary of buying here and make sure you do a very detailed inspection before you sign anything. More
by Rclinc
Employees Worked With
Chase
July 07, 2019
Chris was a straight shooter and easy going! I totally love my new Armada! The buying experience was very easy, and delivery was very thorough. I would buy again from Robbins and Chris Hatton. I totally love my new Armada! The buying experience was very easy, and delivery was very thorough. I would buy again from Robbins and Chris Hatton. More
by Mb
Employees Worked With
Chase, Chris Hatton
July 06, 2019
Spectacular The two salesmen that I had were very knowledgeable, friendly and personable. Great job on the customer service. They took really good care of me. The two salesmen that I had were very knowledgeable, friendly and personable. Great job on the customer service. They took really good care of me. More
by Jessegrl36
Employees Worked With
Kendrick Tennell and Taylor Heilers
October 26, 2018
Nice when you buy, awful after the fact I have bought 2 cars from them. Sales seem ok, but paperwork and correct disclosure is a major issue. Its been 3 months and continuing, to get a GAP I have bought 2 cars from them. Sales seem ok, but paperwork and correct disclosure is a major issue. Its been 3 months and continuing, to get a GAP refund after being told incorrect information, and "Rod" in finance passing the buck with incorrect information. It is one thing to tell the truth and know what you are telling the customer, but to give wrong information and be arrogant about it is unacceptable. More
by BC
Employees Worked With
Noah Ramirez
May 11, 2018
Personable, Caring, and Listens to the Customer Roger McAdoo was attentive to us from the moment we met him. He asked what our preferences were, then worked to find exactly what we wanted. He st Roger McAdoo was attentive to us from the moment we met him. He asked what our preferences were, then worked to find exactly what we wanted. He stayed with us through the entire purchase and truly cared about what we wanted. He is what I'call a "customer's salesman". Very good with people. Very good for repeat business for the dealership. A good role model for other salesmen. More
by Becky
Employees Worked With
Roger Mcadoo
February 16, 2018
Amazing staff My salesman James was amazing very knowledgeable of the vehicles and very patient and polite. He and his Co workers are a great team. They were all ea My salesman James was amazing very knowledgeable of the vehicles and very patient and polite. He and his Co workers are a great team. They were all eager to help. I never seen anything like it makes me want to send everyone I know that needs a vehicles to them. Keep up the good work guys. More
by Mary Miller
Employees Worked With
Manny Carames, James Deguzman, Carlos Montalvo
September 21, 2017
STAY AWAY FROM ROBBINS NISSAN!!!!!!! If I could I’d give them 0 stars. Make sure y’all read all reviews before even stopping by to browse their dealership so y’all can save some trouble a If I could I’d give them 0 stars. Make sure y’all read all reviews before even stopping by to browse their dealership so y’all can save some trouble and time. My previous car was totaled due to the floods in August, so my insurance paid it off. My husband and I went ahead to purchase a vehicle from them over the weekend of 09/15/17 to be exact. I did not mind a broken windshield that the vehicle we got had because they promised me they’d fix it and promised it’d be ready that same day. Then, they called my husband at around 6pm that it was not ready, yet again they promised it’d ready by the next day. And, again! IT WAS NOT READY! I honestly needed a car to get to work so my husband And I picked it up how it was so I could get to work the next day. They told me to take it the next day because for sure they were going to have it ready, they said they had and assured me they had the glass it just needed to be installed. Okay no, they lied AGAIN!! and not just that! They even lied about having the glass! They did not even have it!!!they changed the whole story on my husband when he went to drop it off !!At this point I do not even know what to do! I am very upset because this is day 5, 09/20/2017!! And my car is still not ready and on top of that all the LIES And their stories that they like to make up. Although they gave us a rental on day 5, that is not enough and did not make up for everything that they are making me go through. Also, their employees don’t have respect for customers. When I was explaining the situation to one of them he was laughing in my face. BAD CUSTOMRR SERVICE! My main concern is that they lie non-stop. SAVE YOURSELF SOME TIME, DO NOT WASTE YOUR TIME HERE. Read all reviews they are mostly NEGATIVE so that says a lot. I Should've done that before coming to Robbins Nissan. I DO NOT RECOMMEND AT ALL. *UPDATE: 09/21/2017* I decided or was convinced by my husband to give them 1 more day and I agreed. Okay, today in the morning my husband called and told them to have it ready by 3pm if not that we’d just pick it up because we cannot waste more time with them, when my husband was on the phone with them one of the salesmen confessed to my husband that he’s just been telling us what his manager tells them to say that its really out of the sales team control. Okay, so now, I Know that it was THE MANAGER LYING AND MAKING UP STUFF ALL ALONG. WOW, what kind of manager is that? HORRIBLE! Never acquiring another vehicle from them and if I could and if I knew how terrible of a dealership this is, I would’ve never given them my business. *********STAY AWAY FROM ROBBINS NISSAN! ***************** And read all reviews, NEGATIVE. On the other hand, ROBBINS CHEVY is beyond better, very professional and even their building looks better and more professional, the employees there are very helpful and professional. We bought our previous car there and it was Amazing!! Never had a problem with them and they do not lie!!! More
by betsuavaldez
Employees Worked With
MANAGER IN THE USEDCARS SIDE
May 09, 2017
IN & OUT SAME DAY Service center has modern diagnostic equipment. Great service and workmanship; in and out same day. Problem diagnosed very quickly and taken care o Service center has modern diagnostic equipment. Great service and workmanship; in and out same day. Problem diagnosed very quickly and taken care of same day. THANKS More
by Pancho
Employees Worked With
Patrick Uhlig
