Robbins Chevrolet

Great sales team Awesome sales team, General Manager was nice and gave me a great deal on my car! Will buy from here again and recommend to others! Awesome sales team, General Manager was nice and gave me a great deal on my car! Will buy from here again and recommend to others! More

Terrible!!!! Experience with service here is terrible!!! Every time i have taken my vehicle there for service they give it back in worse condition than when i drop Experience with service here is terrible!!! Every time i have taken my vehicle there for service they give it back in worse condition than when i dropped it off. Recently I had it at the body shop and when i got it back there was wet sand residue all over my interior and it is still there, my fuel door wasnt flush with the body, a trim panel was hanging off, my door wasnt aligned correctly and the rubber cover for the door witing to the body was broken. They fixed the majority without issue but i should not have got it back in that condition. They didnt want to replace the plastic piece to hold the wire cover to the body until i asked to speak to the general manager and they just took it off of a totaled car and put it on mine. With this and previous service that was about the same, i would never recommend anyone go to this dealer for service. Car buying experience was top notch. More

Improper door panel installation caused further door damage. I was hoping to purchase a 2017 Chevy High Desert (upon their arrival) from Robbins Chevrolet. Due to the service I received on my 2013 Avalanche Blac I was hoping to purchase a 2017 Chevy High Desert (upon their arrival) from Robbins Chevrolet. Due to the service I received on my 2013 Avalanche Black Diamond which I purchased from Robbins Chevrolet I will purchase the High Desert from another dealer. Robbins service department is less than forthright. With BBB rating of F, I should have been leery. But I chose Robbins because they were very near my home and thought servicing my vehicle would be convenient. I was wrong. The service department rep misled me into thinking their repairs didn't cause the other problems with my vehicle. First the driver side inside door closing handle molded into the door panel broke. The service department repaired it by replacing the entire door panel at no cost to me (repair was under warranty). The new panel was not properly installed and caused damage to the rubber strip below the door. Robbins would not fix it without cost because the strip was not in the scope of work to repair the broken panel handle. Second the driver side exterior plastic door handle opening mechanism stopped working. I informed the service rep that it was working properly before they changed the door panel. Again I was told the panel replacement had nothing to do with the door opening mechanism. So I paid to have the mechanism repaired. The next day I brought the Avalanche back because the driver side door was not opening and closing properly. I was told it was the door hinge and it would cost $200 + parts. The manager refused to believe it was connected to the door panel. Frustrated I left the service department and on a whim stopped at a local mechanic shop. Within literally one minute the mechanic said the panel was not installed properly as evident with the damaged rubber strip. Within the next five minutes he adjusted the panel clips. Afterwards the door was opening and closing properly. Cost for repair $5.00. The local mechanic said if the door panel is not properly installed it would cause problems with the door moving parts (door opening mechanism). I concluded either the service reps are not qualified to assess required repairs, or the mechanics at Robbins are not qualified mechanics, or the service reps deliberately misled to milk more money from customers. More

Service Department is Awful ! I left my vechile off 1:30 one . Had a 7:00 a.m. appointment the following day. To get my oil changed tires rotate a vibration and sqeaky noise and wi I left my vechile off 1:30 one . Had a 7:00 a.m. appointment the following day. To get my oil changed tires rotate a vibration and sqeaky noise and window trim. All under warranty my truck is 4 months old.I called the next day at noon to see if it was done Canda was my consultant she apolized she never entered me in the system and we were leaving the next day on a trip. So she said she would a least have the oil changed and tires done came to pick up my truck and they had not done 1 thing to it! Awful Service Department! More

Dishonest Received an internet quote from salesman prior to driving 3 hours to dealership. Then sales associates refused to honor the quote. Very unprofessional Received an internet quote from salesman prior to driving 3 hours to dealership. Then sales associates refused to honor the quote. Very unprofessional and would not recommend this dealership to anyone. More

"STAY AWAY THEY WILL ROBBE YOU ,VERY UNETHICAL " I WENT THERE TUESDAY , THEY ORDERED THE PARTS AND I PAID FOR THE PARTS,THEY ASKED ME TO CAME MONDAY, WHEN I WENT MONDAY EVERY THING CHANGED, THE LABOR I WENT THERE TUESDAY , THEY ORDERED THE PARTS AND I PAID FOR THE PARTS,THEY ASKED ME TO CAME MONDAY, WHEN I WENT MONDAY EVERY THING CHANGED, THE LABOR TIME WENT UP, THE HOURLY RATE WENT UP, SIMPLY THIS A ROBBERY AND WHEN I COMPLAINT ABOUT THE PRICE THEY PUNISHED ME BY LETTING ME WAITING IN THE WAITING AREA 4 HOURS , WHILE THE JOB WAS ONLY ONE HOUR More

STAY AWAY !!!! LIARS..VERY UNETHICAL " This was one of the worst experiences of my life. I took my vehicle in for a simply oil change, 30 minutes later I was advised that I needed a new " This was one of the worst experiences of my life. I took my vehicle in for a simply oil change, 30 minutes later I was advised that I needed a new motor(Ive NEVER had ANY issues with this vehicle 2012 Camero. I had to plead with the director for a rental he was very rude and but finally realized that providing a rental was the right thing to do. When I picked up my vehicle (post) new engine I had to bring it immediately back to have the air extracted out of the steering , 1 week later I had to bring it back once again for a loose hose that service forgot to hook back up, 7 days later the car started dying on dangerous roadways along with many other problems. I brought it back and explained that I should not be experiencing all of these issues (after all a new engine was just put in 4 weeks ago). The advisor stated that the vehicle could not be looked at for at least 10 days (????) REALLY??? I was almost killed on 249 when the engine THAT YOU "JUST" PUT IN DIED while I was on the road way!!!!! And you want me to wait 10 days????? that’s when I requested to talk to the (supervisor) he advised me that it was not their fault of the engine and it would only be worked on if I payed for service and transportation CERTAINLY would not be provided while the vehicle was being serviced (all of these issues within a month of a new $6,800 engine) (UN ACCEPTABLE!!) THEN after all of this the crew commented that I should not be upset because I didn’t have to pay for it. (Warranty) REALLY DID THEY JUST SAY THAT????? I called Ricky Bishop (the General Manger )to let him know about the issues and about accountability -he was very obnoxious and a liar, he said that his service dept. told him the there were other issues and actually hug up in my face and told me he is refusing to see the car at his dealership PERIOD! I then called Mr. Robbins , one of the owners , he would not even talk to me- he had Ricky Bishop call me back, all of a sudden Bishop offered to see the vehicle (if I pay) again he informed me that the dealership would not provide transportation(previous conversation) I told him that I had missed work he said that’s not his problem….After this experience I was curious about what others had to say about their experiences. And WOW several had some of the same issues!!!!!. They are horrible, unethical liars, BE AWARE AND PLEASE , PLEASE STAY AWAY!!!!!!!!!!!!!!!!! More

2016 Camaro I recently inquired about a 2016 Camaro Robbins Chevrolet had received. I called to make sure they had it in stock and was directed to speak to Marcus I recently inquired about a 2016 Camaro Robbins Chevrolet had received. I called to make sure they had it in stock and was directed to speak to Marcus. He told me they are asking above sticker price by 2k ( I saw it listed 8k OVER sticker from them on another site) and I said I would not pay over sticker. Marcus understood and we hung up only to have Angel Call back in minutes.We NEGOTIATED but stopped over the phone down to $400 over sticker Angel suggested I come in tonight to make sure it is the "one". It was until they gave me a ridiculous low ball offer on my 2013 Camaro that was obviously to make up the difference in the price. We all know dealers prices can be low but not 8k low AND on the buyers order the new car price was well over what we had had stopped negotiating at.They said the low price was because "on that Camaro they did not know I was going to have a trade in" They did not allow a counter offer nor were they willing to reduce any of their numbers. Angel, that recommended me to come out NEVER came to greet me. Marcus even mentioned " I stayed here 3 extra hours waiting on you and we had cash offers on this car" I told Marcus "tell Angel thanks for wasting my time" as I hurried home and drove an hour myself just to see this car and to be treated this way. This Dealership is the exact reason you should shop around. If more people shop around they will avoid Robbins Chevrolet for lack of customer service and poor sales knowledge.. A Chevrolet is a Chevrolet but customer service is what sells the cars. They failed horribly, Skip Robbins Chevrolet on your list and go ANYWHERE ELSE. WHAT A JOKE THIS PLACE IS More

Poor dealership Poor customer service, poor communication, poor call back. Manager never returned call. .Don't waste your time. There was no cohesion among Salesmen Poor customer service, poor communication, poor call back. Manager never returned call. .Don't waste your time. There was no cohesion among Salesmen staff. They would spit all over the ground, infront of us. No professionalism, no class, poor business ethics. Completed an application and was never shown credit report. Went there again and manager wanted 4 k, in trade ins. Went to toyota traded both of my vehicles with nothing down and bought two new vehicles. More

Service nightmare - do not trust We had a really bad experience with the sservice and service manager. They replaced a transmission a month ago under warranty, but not the flywheel a We had a really bad experience with the sservice and service manager. They replaced a transmission a month ago under warranty, but not the flywheel and clutch plate. 10 days ago, the car stopped shifting altogether and began smoking. This turned out to be because the flywheel came apart. That part was covered too, but they said that we needed a starter and had to have it immediately, because the one in there was "weak"and it would ruin the new flywheel. A price was given and we agreed, asking them to save the part. When we went to pick it up, the amount was $100 over the phone estimate, with no explanation. It was taken off when my husband challenged it. I think this was a "girl tax" where they saw a female name (my niece) on the invoice and figured they could get away with it. I'll bet they do it a lot. Then, there turned out to be nothing wrong with the starter! The invoice said that the gear was worn on the starter. It was not. We had it tested--the amps were fine, not "weak." Then they said that there was a service bulletin and that was why. There is no bulletin--and if there was, it should have been covered by an extension of the warranty, like they did for water pumps. We called GM and they transferred back to them. They agreed to a refund if my husband came in with the receipt. The service manager treated my husband like he was some kind of thief, saying "are you calling me a liar" and telling him never to come back. He did not need him to come in--he just wanted a confrontation. If Robbins had a real reason for the replacement, a professional service manager should have been able to calmly explain it. He tried to start crap to cover up their fraud as far as I'm concerned. WOMEN BEWARE--I think that the female name is what made them think that they could get away with this. More