Robbins Chevrolet

I purchased a 2010 Camaro and was mislead by the salesman, Ken, concerning an option for the vehicle. The dealership agreed to install the option at no charge to me, which I appreciated, at least at salesman, Ken, concerning an option for the vehicle. The dealership agreed to install the option at no charge to me, which I appreciated, at least at first. The salesman had me come into the service department, as I took a day off from work for this, only to find that the part was never ordered. After showing my disgust in the situation, I worked with another manager who ordered the part. So I go in to the dealership today to have the part installed, and they don't have the parts they needed, again. So at this point I have wasted two days, and will have another 10 - 14 day wait before expending even more time. The first salesman offered to provide me and my wife a dinner if we completed the satisfaction survey indicating he did a great job. He never showed me anything about the car and really did nothing to deserve a good rating. The manager that took over after the salesman today kept relating that he was providing the part for free....of course that wasn't the case or they never would have offered to install it. There is an obvious lack of communication between the service department and the sales personnel. The service department personnel have been as helpful as can be expected, but they have been "thrown under the bus". The manager today blamed the service department on ordering the wrong part but I was there when he handed the clerk the paper with part number on it to order. I asked the manager, Ron, several times to give me a means to contact Mr. Robbins himself, but he refuses to do so. I doubt that Mr. Robbins wants his dealership and his name associated with such poor customer satisfaction. I am continuing to try to find a number of email though. Just wanted to share my experience with Robbins Chevrolet in Humble and hope no one else has to experience the same poor service. More