Robbins Chevrolet

Courteous and patient sales, but no accommodation Sales people were courteous and engaging and patient while my wife and I worked out what we wanted out of the vehicle. pricing was not favorable. Th Sales people were courteous and engaging and patient while my wife and I worked out what we wanted out of the vehicle. pricing was not favorable. The finance person found a bank at a good rate. I was offered roughly 60% of the value of my trade-in which I had gotten two independent appraisals on and they grudgingly conceded a $5000 increase in the trade. the Pricing was informal and confusing, having me initial documents and not getting copies. when I attempted to understand the difference between the sticker price and the price I paid. later on, I got the runaround by the business manager. I felt like I was played. Note to self - keep a worksheet and copies of anything signed during the negotiation, use a buying service and be prepared to walk More

Worst car experience First they “lost the inspection paper” or more like forgot to do it. Received a phone call about two weeks from when the buyers tag paper plates expir First they “lost the inspection paper” or more like forgot to do it. Received a phone call about two weeks from when the buyers tag paper plates expired that they were going to mail our plates to us. Our buyer tag paper plates are now expired. Plates are no where to be found and it seems as if we’re getting the run around. Josh (used cars manager) is also extremely rude and does not have customer service. When I told him the situation he responded, “let’s just blame it on the post office”. Biggest joke of my life. Worst car buying experience ever. More

Customer Service I purchased a vehicle from Robbins Chevrolet in October 2017. My salesman was Muin Ahmed. He did a great job and sold me the vehicle I requested. I purchased a vehicle from Robbins Chevrolet in October 2017. My salesman was Muin Ahmed. He did a great job and sold me the vehicle I requested. On July 13, 2018, I contacted Mr. Ahmed advising him I was interested in trading in my vehicle for another vehicle. He responded that day by emailing, "Happy and honored to hear from you, will get on it right away and let you know" Did receive an email requesting mileage on my vehicle. Since that day never heard another word from him and my emails ignored. FYI... I highlighted 1 star because that is required to continue. Finally, I will not comment on any other associate or service at Robbins, only Mr. Ahmed's failure to communicate. More

Bad sales. Even worse after sale service They offered me half of what my car blue booked for. Had to walk out before they took me serious. Was there until midnight arguing over the truck befo They offered me half of what my car blue booked for. Had to walk out before they took me serious. Was there until midnight arguing over the truck before we came to an agreement. Then I schedule warranty/recall work and they didn’t even have the parts to do the repair and I live an hour and a half away. They closed early on me so I lost all my travel time as well as now I’ll have to take off work to drop off their rental to get mine back, and still have to come back to get the work done. More

I think I got the shaft A/C went out again first time was in 2016 was the compressor. Was not charged a dollar it was under warranty. 2 days ago a/c went out again. Was told A/C went out again first time was in 2016 was the compressor. Was not charged a dollar it was under warranty. 2 days ago a/c went out again. Was told it had a leak in the a/c condenser coil was told it would cost $1300 xxx I think I got robbed. Will never go back for repairs again big mistake on my part. Don't ever take your car there if it's out of warranty. More

A million thank yous! Marcus Lofton and Ricky Bishop are hands down the most helpful and friendly faces in the dealership industry. If you want to go somewhere you can trus Marcus Lofton and Ricky Bishop are hands down the most helpful and friendly faces in the dealership industry. If you want to go somewhere you can trust, go see them at Robbins Chevy/Nissan. Thank you guys! More

Marcus Lofton IS THE BEST My name is Terry, I am a first time buyer totally new to the process and Marcus walked me through the entire ordeal step by step. Ricky Bishop and the My name is Terry, I am a first time buyer totally new to the process and Marcus walked me through the entire ordeal step by step. Ricky Bishop and the Whole Robbins Team really made it a enjoyable experience and they've gained a customer for life. More

Great Customer Service at Robbins Chevrolet We want to thank Muin Ahmed & Robbins Chevrolet for the great customer service that they provided. This is the 3rd Chevrolet we've bought at Robbins We want to thank Muin Ahmed & Robbins Chevrolet for the great customer service that they provided. This is the 3rd Chevrolet we've bought at Robbins Chevrolet with Muin Ahmed. Muin was so nice to give us leather seats for the price without leather seats & free pin striping on the car. Robbins also matched our Credit Union finance rate so we didn't have to refinance. We wouldn't go anywhere else. When it's time to buy next vehicle, we will go back to Muin Ahmed at Robbins Chevrolet. Bill & Gail More

Fully Satisfied!!! I was extremely please with the attentive and professional service provided by my salesman Marcus Lofton. Mr. Lofton is very knowledgeable of his job I was extremely please with the attentive and professional service provided by my salesman Marcus Lofton. Mr. Lofton is very knowledgeable of his job and made me feel very comfortable. I have limited finances and credit and he made magic happen for me. I will refer people to Mr. Lofton anytime and i will most definitely be a return customer. He also was a tremendous help to me when I needed to get my first all change. He was able to assist me in getting my car services very quickly. I was in and out before I went to work. Mr. Lofton has my stamp of approval for professionalism and knowledge of cars. He goes above and beyond his call of duty. More

Their Dishonesty & Games will leave your head spinning Worst sales experience ever. I had a pre-approved Capital One offer, they ran my credit over 12 times and even running it as my maiden name with punct Worst sales experience ever. I had a pre-approved Capital One offer, they ran my credit over 12 times and even running it as my maiden name with punctuation and my full middle name, when I never even gave them my maiden name! Never once coming and saying I had a great deal already from Cap One but actually saying it wasn't real with a sheet they printed that I later found out from Cap One that they entered in random info to get to print out! You can believe that I was educated as to the numbers I wanted but never expected to be handled as we were or was I prepared for the plays they were throwing at us but it took us walking away and going to another dealership to truly see the fraud and scam they were playing. When I look back who could prepare themselves for this? Don't buy into the "manager" calling to check on you either; it's a ploy to get the final sales pitch in with promises. Don't buy into all their shiny deals and free stuff they push when they see you ask too many questions on the hard numbers. Demand black and white and when they won't show it, leave. When I asked I was made to feel stupid and told they just didn't have they spaces on the paper to show our GM Family discount or rebates. Sad to have been a GM family customer on top of it all and be treated as such. I have only begun my voice on this because now after working so hard to keep my credit clean they have bombarded it. Save your money and your respect and go outside our city limits to people who don’t have to tell you they are honest, “straight shooters” as we heard. We went to Conroe, Buckalew Chevrolet, and drove out with a brand new 2017 Tahoe with only 2 miles on it, in less than 3 hours ...nothing like the 216 mile one they were pushing on us that they drove around town, but hey they "promised" us free leather, not, even then it wasn't free. Be smart and if you are feeling disrespected trust your gut, walk away, and really evaluate the situation. They may do this to everyone and maybe not but being that so many walk through their door; it's nothing to lose a few if they can't make a large profit. Horrible way to handle anybody and ruined my new car buying experience but it made me appreciate the buy from Buckalew even more so I guess I can thank them for that. I will never ever buy from or use Robbins to service my new Chevrolet vehicle and will be sure I tell everyone who asks my opinion. More