Robbins Chevrolet

Marcus Lofton IS THE BEST My name is Terry, I am a first time buyer totally new to the process and Marcus walked me through the entire ordeal step by step. Ricky Bishop and the My name is Terry, I am a first time buyer totally new to the process and Marcus walked me through the entire ordeal step by step. Ricky Bishop and the Whole Robbins Team really made it a enjoyable experience and they've gained a customer for life. More

Great Customer Service at Robbins Chevrolet We want to thank Muin Ahmed & Robbins Chevrolet for the great customer service that they provided. This is the 3rd Chevrolet we've bought at Robbins We want to thank Muin Ahmed & Robbins Chevrolet for the great customer service that they provided. This is the 3rd Chevrolet we've bought at Robbins Chevrolet with Muin Ahmed. Muin was so nice to give us leather seats for the price without leather seats & free pin striping on the car. Robbins also matched our Credit Union finance rate so we didn't have to refinance. We wouldn't go anywhere else. When it's time to buy next vehicle, we will go back to Muin Ahmed at Robbins Chevrolet. Bill & Gail More

Fully Satisfied!!! I was extremely please with the attentive and professional service provided by my salesman Marcus Lofton. Mr. Lofton is very knowledgeable of his job I was extremely please with the attentive and professional service provided by my salesman Marcus Lofton. Mr. Lofton is very knowledgeable of his job and made me feel very comfortable. I have limited finances and credit and he made magic happen for me. I will refer people to Mr. Lofton anytime and i will most definitely be a return customer. He also was a tremendous help to me when I needed to get my first all change. He was able to assist me in getting my car services very quickly. I was in and out before I went to work. Mr. Lofton has my stamp of approval for professionalism and knowledge of cars. He goes above and beyond his call of duty. More

Their Dishonesty & Games will leave your head spinning Worst sales experience ever. I had a pre-approved Capital One offer, they ran my credit over 12 times and even running it as my maiden name with punct Worst sales experience ever. I had a pre-approved Capital One offer, they ran my credit over 12 times and even running it as my maiden name with punctuation and my full middle name, when I never even gave them my maiden name! Never once coming and saying I had a great deal already from Cap One but actually saying it wasn't real with a sheet they printed that I later found out from Cap One that they entered in random info to get to print out! You can believe that I was educated as to the numbers I wanted but never expected to be handled as we were or was I prepared for the plays they were throwing at us but it took us walking away and going to another dealership to truly see the fraud and scam they were playing. When I look back who could prepare themselves for this? Don't buy into the "manager" calling to check on you either; it's a ploy to get the final sales pitch in with promises. Don't buy into all their shiny deals and free stuff they push when they see you ask too many questions on the hard numbers. Demand black and white and when they won't show it, leave. When I asked I was made to feel stupid and told they just didn't have they spaces on the paper to show our GM Family discount or rebates. Sad to have been a GM family customer on top of it all and be treated as such. I have only begun my voice on this because now after working so hard to keep my credit clean they have bombarded it. Save your money and your respect and go outside our city limits to people who don’t have to tell you they are honest, “straight shooters” as we heard. We went to Conroe, Buckalew Chevrolet, and drove out with a brand new 2017 Tahoe with only 2 miles on it, in less than 3 hours ...nothing like the 216 mile one they were pushing on us that they drove around town, but hey they "promised" us free leather, not, even then it wasn't free. Be smart and if you are feeling disrespected trust your gut, walk away, and really evaluate the situation. They may do this to everyone and maybe not but being that so many walk through their door; it's nothing to lose a few if they can't make a large profit. Horrible way to handle anybody and ruined my new car buying experience but it made me appreciate the buy from Buckalew even more so I guess I can thank them for that. I will never ever buy from or use Robbins to service my new Chevrolet vehicle and will be sure I tell everyone who asks my opinion. More

Horrible Experience!! Had my vehicle repaired and done quickly! Why? Because they just want to make a buck and don't perform quality tests that find the cause of the proble Had my vehicle repaired and done quickly! Why? Because they just want to make a buck and don't perform quality tests that find the cause of the problem. "We replaced your sensor and the service light went off." What caused the sensor to fail? They replied with "likely" and "generally". What testing did y'all perform? Can I see what was done so this isn't a reoccurring problem? "Uh we don't keep track of that and cannot provide any paperwork on it." 2 DTCs turned into 5. What does P0121 refer to? Is that the Throttle Position Sensor? "No."....Called another dealership and it IS in fact due to the TPS, which they did not test because they want a quick buck! Well my "bad" sensor is on it's way to have microscopic diagnostics performed from a 3rd party. Better cross your fingers Robbins! "We stand behind the work we do." - Service Department Director. We will see....Update will follow! More

Great sales team Awesome sales team, General Manager was nice and gave me a great deal on my car! Will buy from here again and recommend to others! Awesome sales team, General Manager was nice and gave me a great deal on my car! Will buy from here again and recommend to others! More

Terrible!!!! Experience with service here is terrible!!! Every time i have taken my vehicle there for service they give it back in worse condition than when i drop Experience with service here is terrible!!! Every time i have taken my vehicle there for service they give it back in worse condition than when i dropped it off. Recently I had it at the body shop and when i got it back there was wet sand residue all over my interior and it is still there, my fuel door wasnt flush with the body, a trim panel was hanging off, my door wasnt aligned correctly and the rubber cover for the door witing to the body was broken. They fixed the majority without issue but i should not have got it back in that condition. They didnt want to replace the plastic piece to hold the wire cover to the body until i asked to speak to the general manager and they just took it off of a totaled car and put it on mine. With this and previous service that was about the same, i would never recommend anyone go to this dealer for service. Car buying experience was top notch. More

Improper door panel installation caused further door damage. I was hoping to purchase a 2017 Chevy High Desert (upon their arrival) from Robbins Chevrolet. Due to the service I received on my 2013 Avalanche Blac I was hoping to purchase a 2017 Chevy High Desert (upon their arrival) from Robbins Chevrolet. Due to the service I received on my 2013 Avalanche Black Diamond which I purchased from Robbins Chevrolet I will purchase the High Desert from another dealer. Robbins service department is less than forthright. With BBB rating of F, I should have been leery. But I chose Robbins because they were very near my home and thought servicing my vehicle would be convenient. I was wrong. The service department rep misled me into thinking their repairs didn't cause the other problems with my vehicle. First the driver side inside door closing handle molded into the door panel broke. The service department repaired it by replacing the entire door panel at no cost to me (repair was under warranty). The new panel was not properly installed and caused damage to the rubber strip below the door. Robbins would not fix it without cost because the strip was not in the scope of work to repair the broken panel handle. Second the driver side exterior plastic door handle opening mechanism stopped working. I informed the service rep that it was working properly before they changed the door panel. Again I was told the panel replacement had nothing to do with the door opening mechanism. So I paid to have the mechanism repaired. The next day I brought the Avalanche back because the driver side door was not opening and closing properly. I was told it was the door hinge and it would cost $200 + parts. The manager refused to believe it was connected to the door panel. Frustrated I left the service department and on a whim stopped at a local mechanic shop. Within literally one minute the mechanic said the panel was not installed properly as evident with the damaged rubber strip. Within the next five minutes he adjusted the panel clips. Afterwards the door was opening and closing properly. Cost for repair $5.00. The local mechanic said if the door panel is not properly installed it would cause problems with the door moving parts (door opening mechanism). I concluded either the service reps are not qualified to assess required repairs, or the mechanics at Robbins are not qualified mechanics, or the service reps deliberately misled to milk more money from customers. More

Service Department is Awful ! I left my vechile off 1:30 one . Had a 7:00 a.m. appointment the following day. To get my oil changed tires rotate a vibration and sqeaky noise and wi I left my vechile off 1:30 one . Had a 7:00 a.m. appointment the following day. To get my oil changed tires rotate a vibration and sqeaky noise and window trim. All under warranty my truck is 4 months old.I called the next day at noon to see if it was done Canda was my consultant she apolized she never entered me in the system and we were leaving the next day on a trip. So she said she would a least have the oil changed and tires done came to pick up my truck and they had not done 1 thing to it! Awful Service Department! More

Dishonest Received an internet quote from salesman prior to driving 3 hours to dealership. Then sales associates refused to honor the quote. Very unprofessional Received an internet quote from salesman prior to driving 3 hours to dealership. Then sales associates refused to honor the quote. Very unprofessional and would not recommend this dealership to anyone. More