Robbins Chevrolet

Horrible customer service!! The salesman I worked with, Hunter, was amazing!! The dealership as a whole is dishonest and very unprofessional. Hunter worked so hard to find the exact Tahoe I was looking for Hunter, was amazing!! The dealership as a whole is dishonest and very unprofessional. Hunter worked so hard to find the exact Tahoe I was looking for. These cars are especially hard to find these days and he was so persistent in finding one. I actually found another one about the same time he found me this one. The other dealership was much closer to where I live and the total drive out price was $5,000 cheaper. I still wanted to go to Robbins purely because of Hunter. That original meeting on Saturday went great. They worked with me (a little…not much) on price and showed me a vehicle very similar to the one I was going to purchase. I fell in love with it!! I was told the car I was going to purchase wouldn’t be in for a week. This was perfect because I was going to be out of town for a week. I let their team know this and alerted them that I would be extremely busy and hard to reach that week, but that I would respond as time permitted. I paid the “deposit” and left feeling very happy with the situation. That immediately changed 3 days later. On Tuesday I received a call from Hunter that my car had arrived. I was excited and he sent pictures. Later I received a call from his manager, Brian Stricklan, questioning when I would be by to pick it up. Not thinking anything about it, I said I was out of town (as I had said I would be when paying the “deposit”) and that I wouldn’t be able to pick it up until the following Monday (6 days from then). I could immediately tell this was going to be an issue. His whole demeanor towards me changed. He started speaking to me like he didn’t believe that I really wanted to purchase the vehicle. My Tahoe had been stolen the week before and this is why I was looking to replace. I was honest about this from the very beginning about waiting on insurance. Again, I didn’t think this would be an issue because I had been told the car would not be in for one week. I started getting nervous that I wasn’t going to get the car. I even questioned them several times that they wouldn’t actually sell it since I had paid a “deposit.” I was told I needed to take action soon. I started panicking not sure what to do. I had an extremely stressful/high demanding event I was managing at work and didn’t have time to deal with this situation. I received several (and I mean several…maybe 12-15 calls/texts) on Wednesday morning asking when I would be in and if they could deliver the car to me where I was. This was completely ridiculous as I would have had to cancel my flight back home to drive the car back, plus find time in my already incredibly hectic day to deal with going through the paperwork and officially buying a car. They made an already stress situation almost unbearable. I did not want to lose the car after I had finally found it, but there was nothing I could do for another 5 days (at this point). I was told that the GM, Jimmy Stallings, would not hold the car for my any longer. That by holding it for me they were possibly losing a sale. Come on, these cars are in such high-demand, there was no way I was losing them a sale. The whole situation is totally ridiculous and I believe they were pressuring me to get it sold by the end of the month (again don’t know for sure, but just my perception). So basically the “deposit” you put down for a car at this dealership does nothing. When I signed the paperwork when I put down the deposit there was no time frame of when the car had to be purchased, but then again, I had been told the car wouldn’t even be in for ONE WEEK. Given they were closed on Sunday, they sold it to someone else (yes it sold within minutes) within 2 days. I will never do business with this greedy dealership ever again. They may act like they care about you, but they don’t care as long as they can sell the car. Again Hunter is amazing. I would definitely purchase a vehicle from him, but I refuse to give Robbins any more business. Do yourself a favor take and your business elsewhere. More

Great staff all the way around. Cut through the nonsense and took great care of me from my awesome salesman all the way up the chain to the manager. Highly suggested. and took great care of me from my awesome salesman all the way up the chain to the manager. Highly suggested. More

Jimmy,Thank you for all your assistance with my vehicle. Jimmy, Thank you for all your assistance with my vehicle. Love working with you always. Jimmy, Thank you for all your assistance with my vehicle. Love working with you always. More

Was a very pleasant experience and we weren’t there long More

After having oil changed and tire rotation a few days later vehicle running hot and no antifreeze was in the holdover tank. Car over heating now and looks like radiator now leaking. later vehicle running hot and no antifreeze was in the holdover tank. Car over heating now and looks like radiator now leaking. More

Good experience. Alex was very helpful, got me set up for warranty work and despite being short a diesel mechanic they took care of my warranty issue quickly. Always like the service! for warranty work and despite being short a diesel mechanic they took care of my warranty issue quickly. Always like the service! More

Joe Reyna was a pleasure to work with. Very knowledgeable,honest , and goes the extra mile for his customers . Amazing experience. If your in the Humble ,TX definitely a place to stop knowledgeable,honest , and goes the extra mile for his customers . Amazing experience. If your in the Humble ,TX definitely a place to stop More

I HAVE ALWAYS RECEIVED EXCELLENT FRIENDLY CUSTOMER SERVICE UPON ENTRY ONTO, INTO AN THROUGHOUT THE DEALERSHIP. THE EMPLOYEES WERE EAGER AN AWAITING TO BE OF CORDIAL ASSISTANCE. SERVICE UPON ENTRY ONTO, INTO AN THROUGHOUT THE DEALERSHIP. THE EMPLOYEES WERE EAGER AN AWAITING TO BE OF CORDIAL ASSISTANCE. More

Connie Kendrick provided great service. She was able to assist me with my insurance claim. The best part is that there were follow up communications from the dealership. assist me with my insurance claim. The best part is that there were follow up communications from the dealership. More