Roadshow BMW

Very great experience with Roadshow. Mr. Winfield and associates were very helpful and knowledgeable. Very fun and outgoing staff. I would refer anyone to try Roadshow first before buying anywhere else. associates were very helpful and knowledgeable. Very fun and outgoing staff. I would refer anyone to try Roadshow first before buying anywhere else. Thanks a lot guys. -T. Ross More

It was a real pleasure dealing with Carl, he's a very friendly, knowledgeable, down to earth person that didn't pressure me into buy the car that I purchased. I came back on three different occasions and friendly, knowledgeable, down to earth person that didn't pressure me into buy the car that I purchased. I came back on three different occasions and drove 3 different cars and not one time did Carl "push" me to make a decision. This is why I returned to Roadshow and I will looking forward to working with Carl again in a couple of years! I highly recommend Carl Smith! Terry More

I had a superb experience completing the purchase of my new BMW 335i that was delivered to me at the BMW Welt in Munich. I was able to drive 775 miles on the Autobahn, which was an awesome experience and new BMW 335i that was delivered to me at the BMW Welt in Munich. I was able to drive 775 miles on the Autobahn, which was an awesome experience and the thrill of a lifetime. I will do it again, no doubt. Henry Fiur and Michael Routh at Roadshow BMW in Memphis are excellent, easy to work with and know my taste in BMW's. Would love to share my Germany experiences. More

Vehicles on website do not reflect actual condition. Drove 3.5 hours with my check book ready to trade. Vehicle had mismatched tires with one in need of immediate replacement. Center console fell of int Drove 3.5 hours with my check book ready to trade. Vehicle had mismatched tires with one in need of immediate replacement. Center console fell of into the back floorboard. Wiper blades were curled and did not clean windshield. 7" scratch filled in with paint stick. Corner molding on each rear corner was loose and scratched. None of this shows in the pictures online. When I called before I left to confirm they still had the car, I described my trade, which is a BMW, so it should be easy to trade. The dealer representative said it sounded like our vehicles would be an even swap. Expecting to probably have to pay $1,500 or so to trade, I headed out to Memphis. When I arrived, the offer was $4,500 trade difference on a $14,900 purchase. After I sent the salesman back to the manager he said $3,500 to trade. Hardly an even swap. Especially on a vehicle in need of $1,800 of TLC. Needless to say, I left. Arrogant. Go to Nashville or Atlanta. Do not stop here. More

I had an EXCELLENT experience at this dealer. I had a key + central lock malfunction on my X5 and couldn’t have asked for anything more from them, or to pay any less. They got my car in immediately, ord key + central lock malfunction on my X5 and couldn’t have asked for anything more from them, or to pay any less. They got my car in immediately, ordered the part and fixed it promptly, and all of my dealings with them were quick and friendly. As a poor medical student living off of loans, it was extremely important to me that it be affordable. I had priced the repair through at a BMW dealer where I used to live and it was spot on at Roadshow. I didn’t even have to ask for the diagnostic fee to be included since the door panel had to be taken off either way – when I got the bill, it was just done. I was told what to expect and was kept updated about when it would be done, and a loaner car was provided for a minimal fee. What more can you possibly expect? They might be the only show in town, but they certainly act as though they’ve got competition. More

I bought my first BMW at a dealership in Madison, WI. Had a great experience, test drove 4 or 5 models and was able to mull over exactly what I wanted over a couple of weeks. It was a quality and highly atte a great experience, test drove 4 or 5 models and was able to mull over exactly what I wanted over a couple of weeks. It was a quality and highly attentive experience that I was thoroughly impressed with. Then I moved to Memphis, TN, and started my relationship with Roadshow BMW... the polar opposite, evil twin of my other dealer. Two service appointments and the attempt to get into a few test drives leaves me with this feedback: - Service "appointment" does not necessarily mean a set time, nor expectation that you would show up at that time. It's an insane experience to pull your car in, and walk into the area of service desks and have them look at you confused on your purpose and then be confused when you tell them about the time of your appointment. Best line for my most recent 12:30pm appointment: "Oh, okay, well it is lunch time, so I'm not sure if anyone is available." ... Okayyyy... so, what you're saying is that the time you asked me to come in, isn't so 'good' for you? - How about a test drive? You know, since these cars cost $40k+ and up, I figured I'd give it a spin before tossing my cash away. I made an "appointment" (red flag) to drive the 335d. I spoke with a nice gentleman named Jonathan on the phone, and we were all square with a time and a vehicle. I show up, ask the girl at the desk, "Hi, I'm here for a test drive with Jonathan." ... "Oh, Jonathan is just the guy who schedules things for us, he doesn't do test drives... let me see if there is a salesman available... it's lunchtime, so maybe not." Awesome... so, what you're saying is there is no appointment, no Jonathan, and maybe no salesman at all. Do you guys want to sell cars, or does the logo make you feel this entitled? - Test drive attempt number two... I wanted to get the 6-speed manual with the twin turbo engine out on the road (X35i models), as I currently have the manual, non-turbo (X28i model). It was a bit of a test, since I knew they had a 535i with a 6 speed right in the middle of the show room. Not out on the lot... right in the middle of the showroom. Dead center. Right there. I was looking right at it when I asked, "Do you have anything with the twin turbo in a 6 speed?" Answer: "No, nothing like that." Oh yeah? Really? Not that one that is 5 feet from us? Later, after not hiding a bit of disdain on my face he approach and offered a 135 test drive with a 6 speed... which yes, I would have gladly gone on a test drive in, but now since I find out that you actually have TWO of X35i's on the lot that fit my exact question, I cannot be bothered. You told me no without even looking at your inventory sheet? Amazing. There is not another BMW dealership for over 100 miles. For my next car, I will choose something other than the "ultimate driving machine." Shape up guys, your dealership is a pathetic customer experience. More

I have been in the market for either a CPO 750 or possibly a new 535. Went to Roadshow a few weeks ago. Test drove a 750, but felt like I was not welcome. I do not feel as tho I was treated as a seri possibly a new 535. Went to Roadshow a few weeks ago. Test drove a 750, but felt like I was not welcome. I do not feel as tho I was treated as a serious buyer. My husband was negotiating a price on the CPO and I enquired about a new 535 on the showroom floor about a price. I was told by my salesman that he would come off sticker about $1500. I said no thanks and we left. When we left I told my husband that I felt like they thought we were a couple of rednecks from MS just wanting to "joyride" in their BMWs that day. I am proud to say that I am the new owner of a 2008 750Li that I purchased at Century BMW in Huntsville, AL. And to my salesman at Roadshow, yes I DID pay cash!! Thank you!! Allison Black Saltillo, MS More

My sunroof was broken and open. I asked them to close it only, not to fix it. They told me it would cost $3,000 to fix the motor. I picked up the car, paid them $150 for looking at it (service charge) and only, not to fix it. They told me it would cost $3,000 to fix the motor. I picked up the car, paid them $150 for looking at it (service charge) and left. I then found out online that you can manually close the roof. They get away with whatever they want because they're the only dealer in the greater Memphis area. More

Transmission was getting fixed. They said they fixed it after a couple of hours. I was off vacationing and came back from vacation early to pick it up, drove a couple of miles away, parked the car and when after a couple of hours. I was off vacationing and came back from vacation early to pick it up, drove a couple of miles away, parked the car and when I came back the battery was dead. AND it said Transmission fault. They didn't fix the car and they had NOT disconnect the battery while 'repairing' the car. Then they denied it. Then, I had to bring it up to them to pay for my towing back to the dealership. They didn't offer me a loaner and I was stranded in Memphis. I'm from out of town!!! Later they said the battery died and I need to pay $500 to replace it. Me pay? This is the second time I've left the dealership and the problem had not been fixed. More

Put simply, if I could give them a score of "0", I would have: terrible service, arrogant salespeople, and overpriced vehicles. The reason they are still in business is that they are, literally, the only B have: terrible service, arrogant salespeople, and overpriced vehicles. The reason they are still in business is that they are, literally, the only BMW game in town; the next closest authorized BMW dealership in TN is in Nashville 3-hours away. Trust me though, it's worth the 3-hour drive! I saved 8k and he Nashville sales staff didn't make me feel like they were doing me a favor by allowing me to purchase the car. Plus, I got three hours drive time back to Memphis to test-drive my new car. More