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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.6
2,268 Reviews
Call Service Center (708) 429-6600

2,268 Reviews of Rizza Cadillac Buick GMC - Service Center

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August 23, 2023

Abilityv to listen to customer concerns. Was very pleased with John Howard otofesdionalism... Will refer others More

by jtarmarshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2023 -

Rizza Cadillac Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Bill Havican, Internet Manager, bhavican@rizza.com

August 21, 2023

I am disappointed that I visit every 3 months and my oil change lapsed so that 13000 mileage occurred. I would expect a reminder if I am in for service. More

by annaletsos
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Loved Becky - wish she had helped me this last visit
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Aug 23, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Bill Havican, Internet Manager, bhavican@rizza.com

August 21, 2023

Recommend services that are not necessary based on my owners manual, mileage driven and confirmation from GMC. More

by edraciak
Recommend Dealer
No
Employees Worked With
James laas
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Aug 23, 2023 -

Rizza Cadillac Buick GMC responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Bill Havican, Internet Manager, bhavican@rizza.com

August 21, 2023

I received excellent service. John addressed my concerns and informed me of other service suggested for my vehicle. John is very polite, personable, an asset to the service depar More

by JOYCEJONES58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for reaching out to us and letting me know about your recent visit. I appreciate everything John does for Rizza Cadillac Buick GMC and our customers. Hope to see you again soon! Sincerely, Bill Havican, Internet Manager, bhavican@rizza.com

August 20, 2023

I had an appointment. Arrived on time for service and was waiting for the car. Oil change, tire rotatation, change air filters and I had the ozone service added. For som More

by sladewig
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
JIM LAAS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for sharing your experience with us. At Rizza Buick GMC Cadillac, we use feedback like yours to help us improve our processes as we strive to provide all our guests with outstanding service. If you would like to discuss your visit with me further, you’re welcome to contact me any time at your convenience. Sincerely, Bill Havican, Internet Manager, bhavican@rizza.com

August 20, 2023

Great job. John is always helpful and professional. He needs a raise. The guy who drove me home was pleasant More

by NOWAK1026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2023 -

Rizza Cadillac Buick GMC responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to John. Please let me know if I can do anything further to help. Sincerely, Bill Havican, Internet Manager, bhavican@rizza.com

August 16, 2023

The service rep was very courteous and efficient. .the waiting area was very comfortable and clean. More

by bchinn8637
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
JIM LAAS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for visiting our service department and for leaving the kind words. I plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Bill Havican, Internet Manager, bhavican@rizza.com

August 15, 2023

Awesome customer service and got my services done quickly and completely. They even brought my car back to me at my house More

by MARYBETHSEXTON13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carli
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Aug 17, 2023 -

Rizza Cadillac Buick GMC responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. I hope that we can have the opportunity to work with you again soon. Sincerely, Bill Havican, Internet Manager, bhavican@rizza.com

August 15, 2023

Great service and staff at Rizza upon every visit. Will definitely recommend this dealership to others. More

by RESQME5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 17, 2023 -

Rizza Cadillac Buick GMC responded

I cannot thank you enough for your wonderful review of Rizza Cadillac Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Bill Havican, Internet Manager, bhavican@rizza.com

August 14, 2023

Service was excellent, very courteous and professional. Will definetey return for future service requirements in the future. More

by WJPRKP60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JIM LAAS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for taking the time out of your day to share your wonderful experience with us. I am delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. I am glad to hear you plan to give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Bill Havican, Internet Manager, bhavican@rizza.com

Aug 16, 2023 -

WJPRKP60 responded

Thank you for the reply, it was a very courteous gesture and most appreciated.

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