Rivertown Ford

The people at Rivertown Ford are exceptional in their customer service, attention to detail, and in-depth knowledge in caring for, and repairing my Ford Escape. Service advisor Robbie Andujar went above customer service, attention to detail, and in-depth knowledge in caring for, and repairing my Ford Escape. Service advisor Robbie Andujar went above and beyond to make sure that everything was taken care of in a timely manner (while navigating parts on backorder), and his first priority was to get me safely back on the road in the Ford that I love! If you're looking for a Ford dealership to work on your car, or looking to purchase a new Ford, this is the place to be! More

I was 6 hours from home when I began to loose coolant from my coolant reservoir. Since I was towing a trailer I dropped it and went to Rivertown Ford. They gave me prompt attention but not the kind I wa from my coolant reservoir. Since I was towing a trailer I dropped it and went to Rivertown Ford. They gave me prompt attention but not the kind I was hoping for. They told me I needed a turbo and a new coolant recovery tank. The cost was over $3100. I left the next morning with my trailer in the predawn hours only to discover that my truck was still experiencing the same issues. It turned out to be the coolant cap. Rivertown took care of the repair and service for the additional issue. More

Kenny was really helpful what I needed to be done. I pretty sure I will go back again! I pretty sure I will go back again! More

Kenny Cook helped me out dealing with Ford warranty coverage. I haven’t had the same experience at every dealer. coverage. I haven’t had the same experience at every dealer. More

They were friendly, constantly aware of my waiting time and were very efficient! I would send people to them! and were very efficient! I would send people to them! More

Brittany was very helpful and easy to work with. The only down side is this review. The only down side is this review. More

Quick and efficient service. Courteous customer service and easy to get an appointment. Recommend for service Courteous customer service and easy to get an appointment. Recommend for service More

Always receive great service and support from Rivertown ford. There is no other dealership that I will allow to do service! ford. There is no other dealership that I will allow to do service! More

Great customer service professionals at this dealership (Columbus, GA). They really care about their customers! (Columbus, GA). They really care about their customers! More

I admit, I was a disgruntled customer but Donnie and Kenny at Rivertown Ford went beyond the customer satisfaction code and greatly took care of my needs. I waited for a couple of months for a recall Kenny at Rivertown Ford went beyond the customer satisfaction code and greatly took care of my needs. I waited for a couple of months for a recall part to come in for my car which greatly inconvenienced me, I was livid because I was paying for a car that I couldn't drive. Although my attitude was salty, I was met with nothing but love and reassurance, even a Free oil change and tire rotation, because customer satisfaction is their priority and they stood by their motto. Thank you Donnie and Kenny for outstanding service. More