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Rivertown Ford

Columbus, GA

Overview
Reviews
Vehicles
4.8
686 Reviews
Call Dealership (706) 653-7420
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1680 Whittlesey Rd

Columbus, GA

31904

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Showing 686 reviews

October 05, 2023

The service folks at Rivertown Ford always do great work and are very timely. They also don't take a huge bite out of my bank account. It is truely a pleasure to do business with folks that know what they a More

by adambtilley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mackenzie
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Oct 07, 2023 -

Rivertown Ford responded

That's fantastic to hear! We're so happy you had a great experience. We always strive to provide the best service to our customers, so we're glad to hear you were pleased. Thank you for your review!

October 04, 2023

Customer service was very well mannered and would recommend using them. Services rendered exceeded expectations. More

by Jhalsted
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mackenzie
Report | Print
Oct 05, 2023 -

Rivertown Ford responded

We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 04, 2023

This was my first time having an issue. I go for oil changes and usually I'm in and out within an hour. Today I waited over 2 hrs. Just for an oil change. I saw people who came in after me More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnathan
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October 02, 2023

Very good service! Kassie was so helpful! Thanks so much!! I appreciate being treated so well. More

by scm2125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassie
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Oct 03, 2023 -

Rivertown Ford responded

We appreciate your Five Stars and we are pleased to know Kassie met your expectations! Thank you and we look forward to the pleasure of your business again!

September 30, 2023

I used the concierge service to pick up my truck from my work for an oil change. They did not return my truck until the following day, no call, no text, no communication. No answers to my emails or phone More

by Ptr0731
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anyone
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Oct 04, 2023 -

Rivertown Ford responded

Thank you for bringing this to my attention. I apologize for the lack of communication after your service visit to get your vehicle back. I would like an opportunity to address your concerns and to earn your business, please contact me at (706) 641-6807. I look forward to speaking with you. Brad Williams, General Manager

September 29, 2023

Very professional and helpful. Service advisor and Porter made the whole experience easier. Would definitely be back. More

by danigooden2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mackenzie Gooden and Lizzie Gooden
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Oct 03, 2023 -

Rivertown Ford responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Porter went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

September 29, 2023

Today my service was fast. It did not take long at all. Tom was very friendly and answered my question. I will be back for tires soon and other services as needed. More

by pdklein20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom McCain 161977
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Oct 03, 2023 -

Rivertown Ford responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Tom went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

September 27, 2023

This dealership, I've been there before The greeters that have greeted me. Are informative the technicians it may in and out the lounge is comfortable Ford offer refreshments help yourself no one's is flying More

by guyandre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Dawson
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Sep 29, 2023 -

Rivertown Ford responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 26, 2023

Excellent customer service work completed as promised in a timely manner 👍 Would recommend to anyone who owns a Ford for any services needed More

by bmarianne537
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
McKenzie
Report | Print
Sep 28, 2023 -

Rivertown Ford responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 26, 2023

Amazing service! Harold was the service agent that helped me that day and he was wonderful! More

by Kev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold
Report | Print
Sep 28, 2023 -

Rivertown Ford responded

We are excited that Harold provided you with an amazing service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

Sep 28, 2023 -

Rivertown Ford responded

We are excited that Harold provided you with an amazing service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

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