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Rivertown Ford

Columbus, GA

Overview
Reviews
Vehicles
4.8
686 Reviews
Call Dealership (706) 653-7420
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1680 Whittlesey Rd

Columbus, GA

31904

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Showing 686 reviews

November 01, 2023

Absolutely alsome service! Completely satisfied with my purchase! I would definitely recommend Rivertown to anyone! More

by charlesharrison1954
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wanda Morris
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Nov 03, 2023 -

Rivertown Ford responded

It's wonderful to hear that you had an awesome service experience and are completely satisfied with your purchase at Rivertown. Enjoy your new vehicle!

October 30, 2023

My first experience with this dealership. They were very helpful and explained what needed to be done and how much it would cost. More

by Jeffery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby
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Nov 01, 2023 -

Rivertown Ford responded

It's great to hear that your first experience with Rivertown Ford was positive, with helpful explanations and cost details provided. Clear communication and assistance are important when it comes to service visits. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 25, 2023

Professional salesperson, good inventory, business office person was knowledgeable, friendly, and efficient. Truck was delivered clean and full of fuel. Trade was fair, matched offer from another dealer. More

by JR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Forgot names
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Nov 02, 2023 -

Rivertown Ford responded

It's wonderful to hear that you had a positive experience with Rivertown Ford. Having a professional salesperson, a good inventory, and an efficient business office person, as well as a clean and fueled delivery of your truck, all contribute to a satisfying car-buying experience. Additionally, receiving a fair trade offer that matched another dealer's offer is a great outcome. Your positive feedback is much appreciated! Enjoy your new car!

October 25, 2023

Thorough in examining car for items needing attention; professional, accommodating; video compiled by mechanic was awesome. More

by Beverly Davis
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mackenzie
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Oct 31, 2023 -

Rivertown Ford responded

We are glad to hear that the examination of your car was thorough and that the staff was professional and accommodating. It's also positive that you appreciated the video compiled by the mechanic, as it can provide valuable insights into your vehicle's condition. Your feedback is greatly appreciated!

October 20, 2023

I was assisted By Tom in the service. He was very helpful. Thank you Tom. More

by Dennis and Telina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
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Oct 21, 2023 -

Rivertown Ford responded

It's fantastic to hear that you had a great experience and that Tom provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 20, 2023

Excellent service. Thank you for your attention to detail. Will return for additional service and maybe to buy a new truck. More

by rperez3933
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Tom
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Oct 24, 2023 -

Rivertown Ford responded

We are glad to hear that you received excellent service with attention to detail. It's also wonderful to know that you're considering returning for additional service or potentially buying a new truck. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 19, 2023

Made very comfortable. Very pr0fessionable and thorough.very God job.happy with my visit.finished in good time. More

by 52chandler70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Excellent job
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Oct 21, 2023 -

Rivertown Ford responded

It's fantastic to hear that you had a comfortable and professional experience during your visit and that you were pleased with the thoroughness and efficiency of the service. Customer satisfaction and timely service are important, and it's great that your visit met your expectations. We appreciate your business and look forward to assisting you in the future.

October 19, 2023

Kassie was great and very helpful. I strongly Recommend the dealer and the service as well. More

by sngprime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassie
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Oct 21, 2023 -

Rivertown Ford responded

It's fantastic to hear that you had a great experience and that Kassie provided great and helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 19, 2023

I love ford but the service department need alot help in communicating with the customer More

by angeleyes_xoxox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MacKenzie
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Oct 24, 2023 -

Rivertown Ford responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at (706) 641-6807. I look forward to speaking with you. Bradley Williams General Manager (706) 641-6807 bwilliams@rivertownford.com

October 18, 2023

The service manager was courteous and kept me informed about the status of my vehicle and completed all service repairs quickly. More

by Gawoodsmen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Oct 20, 2023 -

Rivertown Ford responded

It's great to hear that the service manager provided courteous and informative service and that all the necessary repairs were completed promptly. Communication and efficiency are essential in the service experience. Your satisfaction is important to us, and we look forward to serving you in the future.

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