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Rivertown Ford
Columbus, GA
686 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 686 reviews
November 10, 2023
After making my appointment I was reminded the day before,the service personnel Miss Lacey kept me informed of the status of my vehicle periodically all service personnel involved were very helpful an before,the service personnel Miss Lacey kept me informed of the status of my vehicle periodically all service personnel involved were very helpful and courteous More
by donaldmd53
Employees Worked With
Lacey
November 04, 2023
I have been with Rivertown Ford dealership for many years. I’ve always had excellent service from my cars. Everyone that works in this Ford dealership is happy. Friendly always caring and concerned ab years. I’ve always had excellent service from my cars. Everyone that works in this Ford dealership is happy. Friendly always caring and concerned about how you’re feeling especially when you have to sit and wait for your car they constantly check up on you as you’re waiting for your vehicle It’s just a really great place. More
by llysaght
Employees Worked With
Lacey Dawson helped my all day kept me in touch with what was happening with my car plus she set ip valet pickup and drop off.
November 03, 2023
I'd give negative stars if I could. GM - Brad Williams is disrespectful and unbothered. I brought my brand new vehicle in *again* for warranty service (first issues appeared the day aft GM - Brad Williams is disrespectful and unbothered. I brought my brand new vehicle in *again* for warranty service (first issues appeared the day after I bought it with a mere 200 miles on the dash), I was told my car can't be fixed, and that i have to turn off all my safety features each time I get behind the wheel, and I can't use my remote start or any of the nicities I paid for until they can get an update for my car which in their best guess will be mid summer 2024! He also refused to put me in a rental car knowing the defect on my brand new 2024 vehicle is a huge safety issue and he even made crude jokes about my shaky video documentation I provided capturing some of my car's electrical defects as I'm driving 70mph on the highway (video is shaky because I'm scared to death to drive my own car!). I even tried to trade my vehicle in since there is no fix, they refused to offer me a rental, and I was simply terrified to drive my car again. But Mr. Williams wouldn't even offer me a price for my vehicle I purchased brand new from his dealership 7 weeks prior until I showed him my 30 day payoff to which he offered me even less than (keep in mind I put down $10,000 at signing). He offered me a total of $13,000 less for my vehicle than what I just paid for it less than 2 months ago, and also marked up his USED 2022 vehicle I was looking at trading for to over $3,000 over the original sticker MSRP. He also laughed and winked at me when I told him I don't care if my car kills me, because Ford will be paying my family for it, but if my children are in the car with me and are killed too, I will come back from the dead and make sure heads roll. Point blank I was sold a lemon instead of my dream car, and not even the GM can be bothered to right what's been wronged or at least regard the safety of my family over trying to make a quick $20,000 off of my misfortune of buying a defective brand new vehicle from his dealership less than 2 months ago. More
by cheryl.memmo
Employees Worked With
Brad Williams
