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Rivertown Ford

Columbus, GA

4.8
686 Reviews

1680 Whittlesey Rd

Columbus, GA

31904

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Showing 686 reviews

December 02, 2023

Brought in truck for broken gas gauge and check engine light. They quickly determined the problem asked approval for repairs and fixed it quickly. More

by Heardreview
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassie
Dec 05, 2023 -

Rivertown Ford responded

We are thrilled to hear that you had a quick experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 02, 2023

The service representative was excellent. She went above and beyond her job to make sure my tires were done before I was off work. I will definitely be back. More

by tealinamarie2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Makenzie and Sam
Dec 05, 2023 -

Rivertown Ford responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 30, 2023

I have bought several cars from this dealership I would buy another one if I had to More

by abradford2545
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom mccain
Dec 01, 2023 -

Rivertown Ford responded

Thank you for the kind words! Rivertown Ford appreciates your business and looks forward to your next visit.

November 30, 2023

Very courteous and proficient. Was able to get my truck serviced while just dropping in. Support person was very helpful in getting me in and out quickly. Would highly recommend. More

by Willallred53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassie Layton
Dec 02, 2023 -

Rivertown Ford responded

We are thrilled to hear you had a fantastic experience! Being able to get efficient service even as a walk-in, along with helpful support from the service person, is great to hear. Quick and courteous service can really make a difference. Thank you for your business!

November 30, 2023

Great service department. Friendly and very helpful advisors. If you have any issues, just let the service manager know. He will make sure that you leave a satisfied customer More

by roosterobm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Tyler
Dec 02, 2023 -

Rivertown Ford responded

It's wonderful to hear about your positive experience with the service department! Having friendly and helpful advisors who ensure customer satisfaction is key. Knowing that the service manager is responsive to concerns and dedicated to ensuring a positive experience speaks volumes about our commitment to our customers. Thank you for your business!

November 29, 2023

Upon my arrival I was met with fast and friendly service. My issue was addressed quickly and with professionalism. More

by David E Butler Sr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsy
Dec 01, 2023 -

Rivertown Ford responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 27, 2023

Fast service great value great people thanks always thanks thanks again thanks again thanks again 😆😆😆😆😆😆😆😆😆 More

by lburdell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everyone
Nov 29, 2023 -

Rivertown Ford responded

We are thrilled to hear that you had a fast and great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 24, 2023

Kassie Layton is an asset to your dealership. Very professional , kind and gets the job done! All of your employees are great! Always have a great experience when I come in . Thank you Te More

by 2binthenow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassie Layton. Awesome!
Nov 29, 2023 -

Rivertown Ford responded

Kassie seems to have made a positive impact with her professionalism and effectiveness! It's great to know that your experiences at Rivertown Ford have consistently been positive, thanks to employees like Kassie. Passing on commendations like this can be really valuable for recognizing exceptional service. Thank you for your business!

November 22, 2023

Shelby provided great and responsive service, and reached out to me directly to make sure my third-party warranty was applied correctly. Service was completed promptly and have had no issues with the service More

by MD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby
Nov 30, 2023 -

Rivertown Ford responded

It's great to hear that Shelby provided you with great and responsive service at Rivertown Ford! Her proactive approach in reaching out to ensure your third-party warranty was applied correctly reflects dedication to customer satisfaction. While there might have been a slight hiccup regarding the clarity of the warranty application on the initial invoice, it's positive that it was resolved promptly and accurately. Your feedback regarding the invoice clarity is valuable, as it highlights the importance of transparent and clear documentation in the service process. Overall, it's reassuring that the issue was rectified, and you had a positive service experience at Rivertown Ford. Thank you for your business!

November 21, 2023

Kassie gave great customer service. She made sure I knew what was going on, and she went over everything with me at the beginning and the end. More

by Jkillam88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassie
Nov 23, 2023 -

Rivertown Ford responded

It's fantastic to hear that you had a great experience and that Kassie provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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