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Rivertown Ford

Columbus, GA

Overview
Reviews
Vehicles
4.8
684 Reviews
Call Dealership (706) 653-7420
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1680 Whittlesey Rd

Columbus, GA

31904

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Showing 684 reviews

January 06, 2024

Very polite and knowledgeable service writers and service techs. Check in and out we’re very quick and thorough!! More

by grussell56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lexi
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Jan 09, 2024 -

Rivertown Ford responded

We are thrilled to hear that you had a polite and knowledgeable experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 05, 2024

I’ve had nothing but great experiences here. Sales, parts and service departments are all knowledgeable and take ownership of their areas. More

by Varsitycardsga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom and Boyce from the service team
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Jan 09, 2024 -

Rivertown Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 04, 2024

I was very pleased with the service done on my F-150. I appreciate the coupon. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Jan 06, 2024 -

Rivertown Ford responded

We are thrilled to hear that you had a pleasing experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 04, 2024

Lacey was so sweet & personable! She updated me with things concerning my car service! It was an easy experience. More

by Dianestroud1102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
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Jan 06, 2024 -

Rivertown Ford responded

It's fantastic to hear that you had a great experience and that Lacey provided personable assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 03, 2024

Very pleased. The video on the inspection was good. The video was a good addition. More

by mgriffith4328
Recommend Dealer
Yes
Employees Worked With
I think her name was Liz. I don’t remember the male reps name who checked me out. But he was
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Jan 05, 2024 -

Rivertown Ford responded

We are thrilled to hear that you had a pleasing experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 30, 2023

Wait times worse than any I've experienced. Two hours before my vehicle was even looked at and I had an appointment. Then they had to move my vehicle to another area of the shop to figure out w More

by ninabras298
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mckenzie
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December 30, 2023

Excellent service, I had my car back in about an hour. The staff is very professional and helpful. More

by Jeffrey Arneson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mackenzie Good
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Jan 03, 2024 -

Rivertown Ford responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 30, 2023

Everyone very helpful and worked as a team. If my device agent was busy then another was glad to answer my questions and\or give me a quote on another service. More

by isawdust
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelley(?), Kassy, and Hunter
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Jan 03, 2024 -

Rivertown Ford responded

We are thrilled to hear that you had a helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 29, 2023

Our Service Advisor Kassie was very helpful. She kept us informed and also called by phone which I prefer not just text. We have only had this vehicle for approx 4 months . However I did get a t More

by Dnmac
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassie
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Jan 03, 2024 -

Rivertown Ford responded

It's fantastic to hear that you had a great experience and that Kassie provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 27, 2023

Tom McCain was very professional and provided a pleasant atmosphere while setting up my service. he advise on how the advisor should gave options when I had mentioned my recall More

by Hands
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom McCain
Report | Print
Dec 29, 2023 -

Rivertown Ford responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

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