Rivertown Ford

Dealership assisted me in getting corporate support for a defect, then repaired my car in less than expected time. defect, then repaired my car in less than expected time. More

The customer service was excellent but I was not happy with the cost of the work that my car needed with the cost of the work that my car needed More

Excellent service. They have taken care of any issue I ever had with my vehicles from sales to service. They have taken care of any issue I ever had with my vehicles from sales to service. More

Everyone is nice and knowledgeable, which makes the experience easy for my service needs to be resolved experience easy for my service needs to be resolved More

Took my truck in for diagnostics of a check engine light. Turns out it was due to a low battery that I had just replaced and just needed to clear the code. While in service, they conducted a 15 point inspec Turns out it was due to a low battery that I had just replaced and just needed to clear the code. While in service, they conducted a 15 point inspection and reported no additional issues, which is always pleasant to hear. Lastly, they performed a recall on all my cameras while it was in the shop, saving me from coming back another time. I paid $0 and the original complaint was fixed, along with a recall and inspection. I was absolutely delighted. Best experience I’ve had at any dealership. More

The service was great and the customer service very good. I will be going to location again. I will be going to location again. More

Dealer was Andre he was very professional, courteous, informative and on point. I shopped at Rivertown Columbus,GA informative and on point. I shopped at Rivertown Columbus,GA More

My experience with this dealership was very unsatisfactory. They took 2 months to repair my vehicle, when it should have taken a week at the most. This location only has 1 diesel mechanic. The unsatisfactory. They took 2 months to repair my vehicle, when it should have taken a week at the most. This location only has 1 diesel mechanic. The communication with the service representative was horrible. He was never available and would never call you back. So I had to constantly leave messages then he would respond via a text. During the 2 months of waiting, not once were they concerned about my inconvenience. I was without my work truck during that time and had to find other means to make a living. They never offered a loaner or rental vehicle. For some reason their computer systems were not in sync with other ford dealerships in Atlanta, so for days I had to call to get the other dealership to get information to RIVERTOWN Ford. The pricing kept changing as they worked on the vehicle. My vehicle is a 2018 ford f350 dually, with 80,000 miles on it and they told me that the fuel pump and all of the fuel lines had to be replaced. The fact that fuel lines have to be replaced after only 5 years and only 80,000 miles is absolutely absurd! This was the worst experience I’ve ever had with a dealership. More

Ford service is the best Hunter is the best service advisor I would recommend ford dealership to anyone advisor I would recommend ford dealership to anyone More

Very polite and knowledgeable service writers and service techs. Check in and out we’re very quick and thorough!! techs. Check in and out we’re very quick and thorough!! More