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Rivertown Ford

Columbus, GA

Overview
Reviews
Vehicles
4.8
683 Reviews
Call Dealership (706) 653-7420
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1680 Whittlesey Rd

Columbus, GA

31904

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Showing 683 reviews

February 21, 2024

The dealership was clean. the advisor was courteous and professional. It was done in a timely manner. Job well done. More

by jeromemitchell21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
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Feb 24, 2024 -

Rivertown Ford responded

Thank you for sharing your positive experience! We're glad to hear that the dealership was clean, and the advisor was courteous and professional. It's great that the service was done in a timely manner. We appreciate your business!

February 21, 2024

Great communication from the repair folks there, Dylan made sure everything was laid out very clearly for me. More

by Boomerandpop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
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Feb 24, 2024 -

Rivertown Ford responded

Thank you for sharing your positive experience! We're glad to hear that there was great communication from the repair team, and Dylan made sure everything was laid out clearly for you. We appreciate your business!

February 20, 2024

The service representatives are great. They go over the top when they help you. You couldn’t ask for more. More

by starfire7usa@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassie Layton
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Feb 24, 2024 -

Rivertown Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 19, 2024

Service is good. Personal is very friendly and helpful. The waiting time for the service is just too long More

by manueladillard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
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Feb 24, 2024 -

Rivertown Ford responded

We appreciate your positive feedback on our friendly and helpful staff. However, we apologize for the extended waiting time during your service. We understand the importance of your time, and we'll work on improving our efficiency to provide a quicker service experience in the future. We value your input and appreciate your continued patronage.

February 17, 2024

I was so happy with the results that Tom provided me that I even went and ordered a part for my vehicle that part came in and it was lost and I found that I had left it at the dealership Tom was so kind as t More

by drill10000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom, service counter
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Feb 23, 2024 -

Rivertown Ford responded

It's wonderful to hear that you had a positive experience with Tom. Customer service and attention to detail can make a significant impact, and it's great that Tom went above and beyond to help you, even with the lost part. Recommendations like yours can be valuable for others seeking reliable service.

February 17, 2024

Went in to the dealership looking for a van, left with a van. Didn’t feel like they were being predatory, good experience More

by jacob
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reginald walker
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Feb 23, 2024 -

Rivertown Ford responded

We are very happy to hear that we were able to provide you with an enjoyable experience. Thank you for your business and we look forward to the opportunity to assist you again in the future. Congratulations on your new purchase!

February 16, 2024

They were very prompt and professional. Took care of my needs in a short time right on my scheduled time More

by casandrawynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of name, but he was very thoughtful
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Feb 23, 2024 -

Rivertown Ford responded

We're pleased to hear that you experienced prompt and professional service, with your needs taken care of in a short time and on schedule. Thank you for choosing us, and we look forward to serving you again in the future! Safe travels!

February 15, 2024

Friendly and professional staff. Went in for a oil change and tire rotation. They offered to fix a recall item and I was still put in a hour. Nice first experience with this dealer. More

by randy1543
Recommend Dealer
Yes
Employees Worked With
Don't remember a name
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Feb 17, 2024 -

Rivertown Ford responded

We're delighted to hear that you had a friendly and professional experience at our dealership during your oil change and tire rotation. It's great that they also offered to address a recall item promptly. We appreciate your positive feedback and are glad your first experience with our dealer was a nice one. Thank you for choosing us, and we look forward to serving you again in the future!

February 15, 2024

The team was very professional and very informative. They were able to fix the problems in a reasonable manner. More

by mradrianmorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassie, Boyce
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Feb 17, 2024 -

Rivertown Ford responded

We're pleased to hear that the team was professional, informative, and able to address the problems in a reasonable manner. Providing effective solutions while maintaining professionalism is important to us. Thank you for choosing us, and we look forward to serving you again in the future!

February 13, 2024

Rivertown Ford seems to have professional standards for their customers, and my experience buying a car from them was a very good experience! The person that helped me was knowledgeable about the car that More

by tobyscott40
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Feb 16, 2024 -

Rivertown Ford responded

Thank you for sharing your positive experience with Rivertown Ford! We're delighted to hear that our team upheld professional standards and that your car-buying experience was very good. It's fantastic that the person assisting you was knowledgeable about the car you purchased, contributing to an awesome overall experience. We appreciate your business and look forward to serving you in the future.

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