Rivertown Ford

Everyone is very helpful and courteous. They keep you informed about what your vehicle needs and not pressuring you to do work immediately. They keep you informed about what your vehicle needs and not pressuring you to do work immediately. More

Quick, respectful, and professional. I cannot complain. The cost was not a problem and they gave me referring on what I need to do next. I cannot complain. The cost was not a problem and they gave me referring on what I need to do next. More

They were very quick answered all my questions. They were very informative about what they were gonna do and gave me all the information I needed. They were very informative about what they were gonna do and gave me all the information I needed. More

Shelby did a great job keeping me informed as to what all was going on. The waiting area was nice and clean. was going on. The waiting area was nice and clean. More

Had no problem at all . Everything went like they said it would. Pleasant experience. Dealt with Tom Everything went like they said it would. Pleasant experience. Dealt with Tom More

We had to wait a while for service. The seating area and accommodations that is offered at the dealership is much better than what I have experienced in the past with other dealerships The seating area and accommodations that is offered at the dealership is much better than what I have experienced in the past with other dealerships More

The service department was easy to work with on time and answer all my questions answer all my questions More

Rivertown Ford completed an assessment of my vehicle in a timely manner. They were able to inform me of the concerns of my vehicle and repair the necessary ones. timely manner. They were able to inform me of the concerns of my vehicle and repair the necessary ones. More

I rated Rivertown Ford a 5 star because I saw the schedule at 4:45pm for a 5:00pm oil change appt. Scheduled it and my vehicle was immediately taken back upon arrival. Excellent customer service an schedule at 4:45pm for a 5:00pm oil change appt. Scheduled it and my vehicle was immediately taken back upon arrival. Excellent customer service and a quick turnaround for my service. More

We were on a road trip from out of state when we had unexpected trouble with our vehicle that had to be repaired before we would be able to drive the 5 hr drive back home. We reached out to Rivertown Fo unexpected trouble with our vehicle that had to be repaired before we would be able to drive the 5 hr drive back home. We reached out to Rivertown Ford in Columbus as it was the closest dealer to where we were. Mackenzie in the service department was both empathetic and responsive and got us an appointment for the very next day to get our vehicle in. She kept us up-to-date with the status of the repairs needed and a part that needed to be ordered. The part came in and vehicle was repaired more quickly then they promised and they worked to ensure everything was covered under our warranty. For what could have been a nightmare experience to breakdown out of state on a roadtrip far from home, they made the entire experience as smooth and fast as possible. We could not be more pleased with the service department and Mackenzie specifically. We only wish they were our local dealer so that we could use them all the time!! More