Rivertown Ford

First time dealing with Rivertown Ford, must say I was delightfully surprised. We came in for an oil change and inspection on our 2020 F250 turbo diesel. The service was completed quickly and a video was delightfully surprised. We came in for an oil change and inspection on our 2020 F250 turbo diesel. The service was completed quickly and a video was sent to my phone showing the work as it was done. We were so impressed with their service department we ended up purchasing a new F250 Lariat diesel. Thank you Rivertown Ford and thank you Zac Knight in sales and Derrick Riley their finance manager, it was a pleasure. More

Staff is very responsive and well informed. Attentive to detail and very courteous. Keeps me informed via text. Attentive to detail and very courteous. Keeps me informed via text. More

Gary was 10/10 the best out of all the years I have been bringing my ford to be serviced here bringing my ford to be serviced here More

Extremely efficient. Everyone from person greeting to service rep all extremely polite, knowledgeable, and patient. I like that very much. Everyone from person greeting to service rep all extremely polite, knowledgeable, and patient. I like that very much. More

It was obvious from the beginning that my ten years of business with this dealership was of little value. I waited a week for an appointment to be told when I arrived the my car couldn’t be serviced for a business with this dealership was of little value. I waited a week for an appointment to be told when I arrived the my car couldn’t be serviced for another week. I was given misinformation and I was charged for a service that was not performed. The service associate I dealt with was both dismissive and condescending. I called to speak with the general manager about my experience and was told he might be back in a week but they weren’t sure. I was transferred to the sales manager but no one answered and I was unable to leave a message. My husband and I have bought four cars from this dealership over the past ten years and it mattered not. The fact that I was seeking major service on a vehicle that is only four years old with 80k miles is the true testament to the diminished quality of their product. We have been lifelong Ford customers but I will never spend another dollar with Rivertown Ford. Very disappointed. More

I absolutely love love Rivertown Ford Service Department. From the amazing customer service to the unmatched communication skills that Gary exemplified were top of the line. Gary absolutely kept me in the lo From the amazing customer service to the unmatched communication skills that Gary exemplified were top of the line. Gary absolutely kept me in the loop from start to finish and worked diligently to make sure that everything was done in a timely manner. 5 stars across plus MORE!!!! Thank you sooo much Gary, you definitely DESERVE a raise!!! I can’t leave out the mechanic that fixed my car Kevin because of him my vehicle is running like a brand new car. Thank you guys and your hard work did not go unnoticed. More

Enjoyed the experience. Everyone was very attentive to my needs. I was in and out. Everyone was very attentive to my needs. I was in and out. More

A great technician serviced my vehicle & I had a great service advisor as well. Highly recommended! service advisor as well. Highly recommended! More

Exceptional work but expensive labor cost. Atleast you know what you are paying for with warranty. Also, technicians need to follow up on previews work on vehicle to be more competent on the i Atleast you know what you are paying for with warranty. Also, technicians need to follow up on previews work on vehicle to be more competent on the issues that have been already diagnosed, it would definitely be beneficial to the customer finicially. More

Overall it was a good experience, even though my issue was not resolved. It wasn't from a lack of trying. was not resolved. It wasn't from a lack of trying. More