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Rivertown Ford

Columbus, GA

4.8
681 Reviews

1680 Whittlesey Rd

Columbus, GA

31904

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Showing 681 reviews

July 17, 2024

Excellent they were so nice would visit again sales person no pressure just excellent thanks More

by eugenehudson1518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassie
Jul 19, 2024 -

Rivertown Ford responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 16, 2024

Has good service but takes too long of a wait for oil change to be done More

by Papslpn58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Aug 09, 2024 -

Rivertown Ford responded

Papslpn58, My apologies for the delay in this response, I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. Skye Bardill General Manager sbardill@rivertownford.com

July 15, 2024

Mr. Cutter was very helpful with the type of truck that I was looking for and one that met my requirements. And I will make sure to send anyone looking for a vehicle to stop by Rivertown and let Mr. Cutter a More

by James Lyles
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leroy Cutter
Jul 17, 2024 -

Rivertown Ford responded

Hi James, we're happy to hear you had such a positive experience with Cutter! Please don't hesitate to reach out if there's anything additional we can do for you.

July 15, 2024

A pleasant transaction. Very friendly sales from J’lan. The time taken for a test drive and sales was a couple hours but that was expected. It was not unpleasant because of More

by Barnett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
J’lan Carson
Jul 17, 2024 -

Rivertown Ford responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

Jul 17, 2024 -

Barnett responded

I look forward to working with your dealership in the future and will recommend your services when possible.

Jul 17, 2024 -

Barnett responded

I look forward to working with your dealership in the future and will recommend your services when possible.

July 14, 2024

I had a problem with a switch for my 4wd. I called the dealership to see if I could drive it on vacation after I got it out of 4wd. They said that was fine. When I got back I made an appointm More

by elhemmin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
Jul 15, 2024 -

Rivertown Ford responded

Hello, we're happy you found Hunter to be so supportive during your experience here at Rivertown Ford. We do hope we can be of assistance in the future. Take care!

July 11, 2024

Very pleased with the service I received. Tom was professional and helpful. Turn around was quick! More

by Bridgette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Jul 12, 2024 -

Rivertown Ford responded

Hi Bridgette, thank you for your kind review; we are happy to pass along your comments to the team here at Rivertown Ford! We are always more than happy to assist you if anything else comes up. Take care!

July 11, 2024

Kassie L, excellent customer care of me I called just to get my AC filter changed and didn’t wanna have to wait. Many hours is it wasn’t a repair. She got me in right away and hung with me every step of the More

by KimC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassie L.
Jul 12, 2024 -

Rivertown Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Rivertown Ford! We are always more than happy to assist you if anything else comes up. Take care!

July 11, 2024

McKenzie and Jay are the best! Professional, honest and provide excellent service. Will continue to bring our Toyotas for service as long as they are there. More

by Dasha L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
McKenzie and Jay Fleming
Jul 13, 2024 -

Rivertown Ford responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 11, 2024

The service dept. is exceptional, make you feel like family. Excellent and professional employees. Their service techs are top notch. More

by danny_jordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan
Jul 12, 2024 -

danny_jordan responded

Will use them and recommend them for service..

July 10, 2024

Online scheduling is very convenient. The visit itself seemed very efficient until the paperwork/billing was processed. My truck was complete and sitting outside for 45 minutes before the More

by M Evans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zanette
Jul 26, 2024 -

Rivertown Ford responded

M Evans, My apologies for the delayed response, but I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered with the TPMS sensors, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Skye Bardill General Manager sbardill@rivertownford.com

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