Rivertown Ford

Like, WOT THE FOK! The customer service at this place is extremely unmatched! THEY WERE OUTSTANDING 👀 The customer service at this place is extremely unmatched! THEY WERE OUTSTANDING 👀 More

This was the worst experience ever. I’ll never purchase from RiverTown Ford again. Had issues with the vehicle from the day 1. Reached out to salesman, he advised I bring it to him, rea I’ll never purchase from RiverTown Ford again. Had issues with the vehicle from the day 1. Reached out to salesman, he advised I bring it to him, reassured me all was well. Few days later same issue, took back, drove it together, was told nothing was wrong. Reached out a week later, dropped vehicle off, was told tech couldn’t find anything wrong. Continued to reach out about issues with vehicle. The last time I went through the service department directly, explained concerns only to find out never documented concerns, no history of full inspection prior to sale nor that I brought it in for one after purchase, and I was now responsible for all repairs. When I advised that I’d previously brought the vehicle back, they responded there was no record so I am responsible. Reached out to sales and was told that it was internal therefore service could not see the prior entries. Sales would not cover the repairs, they said due to being over 90 day, I informed that it was less then 90 days. Then they said well over 30 days. I advised I brought the vehicle back up there prior to 30 days multiple times. They responded they have no record even though I was able to show them the message history and call history. There were several lies and gaps in communication and the burden fell on me. Thought I purchased a reliable vehicle for my family only to have transmission and several other issues from the time of purchase. The service assistant assigned to me was very understanding and tried to get sales to cover the repairs but no luck She even pulled an internal reviewer who also advised that now of my previous visit or complaints were formally documented. One you purchase, the sales department no longer cares and you see a different side of them. More

Good good very good good very good good very very very good service very good so very good. good service very good so very good. More

Very professional , waiting time was excellent. Informed me on what was happening to my car! Informed me on what was happening to my car! More

Service department and the advisors were great. Didn’t see or experience anything to complain about. Didn’t see or experience anything to complain about. More

A very friendly atmosphere! The members seem to be kind, caring, and concerned about the maintenance and safety of our vehicle. The members seem to be kind, caring, and concerned about the maintenance and safety of our vehicle. More

I can't say enough about the wonderful service department at Rivertown Ford. The manager, Donnie Tyler is a sincere, caring man who will take care of the customers. My service writer, Hunter Brown is the b at Rivertown Ford. The manager, Donnie Tyler is a sincere, caring man who will take care of the customers. My service writer, Hunter Brown is the best I've had there. The waiting area is very large and comfortable. I wouldn't go anywhere else for any service. After all; if you travel; Ford is everywhere, including small towns. More

Connor at the Ford Dealership was the best! Definitely worked with me and all of the questions I had. Steve and his team were great as well. Highly Recommend! Definitely worked with me and all of the questions I had. Steve and his team were great as well. Highly Recommend! More

Did a great job. Hunter was very courteous and efficient. Thank you, I will certainly recommend and return should I need another service Hunter was very courteous and efficient. Thank you, I will certainly recommend and return should I need another service More

From the time of arrival to departure the staff conducted themselves in a professional and courteous manner. I updated regularly on the status of my vehicle. Very pleasant experience. themselves in a professional and courteous manner. I updated regularly on the status of my vehicle. Very pleasant experience. More