Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Rivertown Ford

Columbus, GA

Overview
Reviews
Vehicles
4.8
680 Reviews
Call Dealership (706) 653-7420
View Awards

1680 Whittlesey Rd

Columbus, GA

31904

Directions

By Type

Showing 680 reviews

August 16, 2024

I like RTF but I think they need to learn more from a customer service standpoint. More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not certain
Report | Print
Aug 24, 2024 -

Rivertown Ford responded

JC, I appreciate you taking the time to inform me about your recent experience with our dealership. I deeply regret any inconvenience you may have encountered on your visit with us, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Skye Bardill General Manager sbardill@rivertownford.com

August 15, 2024

Service was good. Tom, the service writer was great. Service was delivered in a timely manner. More

by eharbert1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom McCain
Report | Print
Aug 17, 2024 -

Rivertown Ford responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

August 15, 2024

Awsome customer service and very knowledgeable technicians. They go the extra step to ensure things are done well. More

by roosterobm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter and Skinny
Report | Print
Aug 17, 2024 -

Rivertown Ford responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 14, 2024

Replacing my warranty battery was a hassle. I had to have truck towed in because the Ford dealership wouldn’t allow me to bring in bad battery. Said it was policy, maybe should be revised. More

by James Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacy
Report | Print
Aug 15, 2024 -

Rivertown Ford responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, someone in our team will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Skye Bardill, General Manager sbardill@rivertownford.com

August 14, 2024

Nice fast easy fun waiting area for kids great customer service lovely people good atmosphere More

by Bahhhajhhwbw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Flemming
Report | Print
Aug 16, 2024 -

Rivertown Ford responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 13, 2024

Great. Kassie was awesome in helping us. She gave 100% . Appreciate her dedication. Thank you More

by claudia.bonner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassie
Report | Print
Aug 17, 2024 -

Rivertown Ford responded

Hi Claudia, we're happy to hear you had such a great experience with Kassie! Feel free to reach out to us if you need anything. Have a wonderful day.

August 13, 2024

Very pleasant service and the service advisor kept me up to date on my service. More

by ericsteward2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Dawson
Report | Print
Aug 16, 2024 -

Rivertown Ford responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 12, 2024

Had an early appointment. Service personnel were spot on and very efficient and friendly. Provided transportation and I was on my way. Returned next day and truck fixed More

by Ohrtjohn1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Report | Print
Aug 16, 2024 -

Rivertown Ford responded

Thank you for your feedback! The service team is glad to hear that your early appointment went smoothly. They take pride in being efficient and friendly, and they’re pleased that the transportation service helped you stay on schedule. Your truck being fixed promptly is always their goal!

August 12, 2024

Very professional and courteous. Handled checking for me on auto ser ice agreement to see if zi had a y coverage for the camera More

by loclmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan and Robbie
Report | Print
Aug 17, 2024 -

Rivertown Ford responded

Hello Loclmiller, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

August 12, 2024

Tom, service writer was professional & friendly. Making appointment is crap; Had 10:30 appointment for alignment, new tires, and oil change. Dropped truck off early. Truck wasn’t ready till 5:30, wh More

by Stevepattillo
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Report | Print
Sep 13, 2024 -

Rivertown Ford responded

I apologize for this delayed response, but I appreciate you informing me about your experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Skye Bardill General Manager sbardill@rivertownford.com

1
...
13
14
15
...
68