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Rivertown Ford

Columbus, GA

Overview
Reviews
Vehicles
4.8
679 Reviews
Call Dealership (706) 653-7420
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1680 Whittlesey Rd

Columbus, GA

31904

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Showing 679 reviews

August 24, 2024

Easy appt scheduled by text message. Prompt and timely with service writer, service was very prompt..when finished I was escorted to my car. More

by rtin80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mackenzie
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Aug 26, 2024 -

Rivertown Ford responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day! We are always more than happy to assist you if anything else comes up. Take care!

August 22, 2024

Lacey is my service manager. She is very friendly and enjoyable. Makes my visits nice and answers any questions or concerns I have. More

by sammsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
Report | Print
Aug 24, 2024 -

Rivertown Ford responded

Hello, we're happy you found our staff to be so supportive during your experience here at Rivertown Ford. We are always more than happy to assist you if anything else comes up. Take care!

August 20, 2024

I really enjoy the professional way Ms Layton and the team handled my car I wish to thank all . More

by Sidsr13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms Kassie
Report | Print
Aug 24, 2024 -

Rivertown Ford responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

August 20, 2024

The staff was very friendly and was able to help me quickly. Thank you so much! More

by Jennifer M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Assad Lowe
Report | Print
Aug 23, 2024 -

Rivertown Ford responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

August 19, 2024

Excellent service dept. And reservation system for service! Great communication and prices! Look forward to future great service! More

by John D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
She was excellent
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Aug 23, 2024 -

Rivertown Ford responded

Hello John, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 19, 2024

Service department- texts with repairs is ok but it is helpful to speak to a mechanic for a full understanding. Difficult to get relevant information and they are quick to charge $90 with little context. More

by erick100837
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zanette
Report | Print
Aug 23, 2024 -

Rivertown Ford responded

erick100837 I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered due to poor communication, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Skye Bardill General Manager sbardill@rivertownford.com

August 17, 2024

Communication was excellent. Recall work and service time was quick. I would recommend this dealership. More

by Becky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
Report | Print
Aug 19, 2024 -

Rivertown Ford responded

Hi Becky, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 16, 2024

Always helpful and doing a excellent job on the work to be done. Notify when complete. More

by pthacker7072
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
Report | Print
Aug 18, 2024 -

Rivertown Ford responded

Hi, thank you so much for the positive review!

August 16, 2024

Been in business a long time I don't know why I have to write at least 15 words More

by mardarland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan wootten
Report | Print
Aug 18, 2024 -

Rivertown Ford responded

Mardarland, thank you so much for the positive review!

August 16, 2024

I like RTF but I think they need to learn more from a customer service standpoint. More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not certain
Report | Print
Aug 24, 2024 -

Rivertown Ford responded

JC, I appreciate you taking the time to inform me about your recent experience with our dealership. I deeply regret any inconvenience you may have encountered on your visit with us, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Skye Bardill General Manager sbardill@rivertownford.com

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