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Rivertown Ford

Columbus, GA

Overview
Reviews
Vehicles
4.8
679 Reviews
Call Dealership (706) 653-7420
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1680 Whittlesey Rd

Columbus, GA

31904

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Showing 679 reviews

September 18, 2024

Slow had a 12:00 appointment for oil change and patch rear tire. It was 3:00 when I was check out because I did not have time for the tire patch done More

by tommie62sr
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
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Sep 20, 2024 -

Rivertown Ford responded

tommie62sr We apologize for the disappointing experience you had in service. Your time is valuable, and we understand your frustration with the lack of attention. This is not the level of service we expect our customers to receive. We appreciate you bringing this to our attention and will use this feedback to improve our processes. Thank you for considering our dealership. Skye Bardill General Manager sbardill@rivertownford.com

September 17, 2024

Professional service. Even when running behind, manager takes time to let everyone know what is happening for them to get to you More

by lenniecurrington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
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Sep 20, 2024 -

Rivertown Ford responded

Hi, we are glad we could help! We can't wait to see you again, have a great day.

September 14, 2024

This dealership offers fantastic vehicle support after the sale. I am treated as a loyal customer each time I visit. More

by mike.woody1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom McCain
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Sep 16, 2024 -

Rivertown Ford responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 13, 2024

Tom gives great customer service with attention to detail. He made my service visit seamless and easy. More

by Brad L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
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Sep 15, 2024 -

Rivertown Ford responded

Hi Brad, thank you for your kind review; we are happy to pass along your comments to Tom here at Rivertown Ford! Please don't hesitate to reach out if there's anything additional we can do for you.

September 12, 2024

Excellent customer service. From scheduling an appointment, dropping off and offering a ride back home, to prioritizing all the things needed to upgrade my vehicle, the entire e More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathon
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Sep 15, 2024 -

Rivertown Ford responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 08, 2024

Very courteous and knowledgeable service writers. They keep you informed about the progress of your service and any further needs you might have. More

by jgcypert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana
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Sep 09, 2024 -

Rivertown Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 08, 2024

They take of me when it comes to my be vehicle and also lets me know when I should get my next fix and I appreciate them. More

by destineeh46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mackenzie
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Sep 09, 2024 -

Rivertown Ford responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rivertown Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 06, 2024

Tom did an excellent job keeping us informed with our tune up. He even helped us out to use our reward points to lessen the blow of the cost. More

by Felockeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
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Sep 09, 2024 -

Rivertown Ford responded

Hi, thanks for your praise and kind comments about Tom. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 06, 2024

Good Service people work hard to give us best service only i want to day thanks More

by Pascualito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Module failure
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Sep 07, 2024 -

Rivertown Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 05, 2024

Great customer service and got it done first time wait room was great I would take my car back when time for service keep good job up More

by edharris6461
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed
Report | Print
Sep 07, 2024 -

Rivertown Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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